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“good location, staff who go the extra mile”

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Mantra Legends Hotel
Ranked #9 of 31 Hotels in Surfers Paradise
Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“good location, staff who go the extra mile”
Reviewed 4 October 2012

staff were extremely helpful. Craig, spent a good 15min explaining the city to us and what we can do. Also went the extra length to teach us the different bus routes to take to our destination.

Location was excellent, 5min walk to Surfer's paradise and to various bus stops.

Rooms are tired and initial room smelt of smoke. Was given a swap soon after. TV is the old box ones which i hv not seen since i was a kid. But generally still clean. Acceptable for the price.

Food downstairs is excellent but costly.

A good experience. Can't ask for more given the price. Could do better with some room renovation!

Stayed September 2012, travelled as a couple
Helpful?
2 Thank roseblood89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 17 October 2012
Dear roseblood89

I really appreciate the feedback and I look forward to sharing your compliments with Craig on our Concierge desk.

I take your point regarding the room being a little tired. A significant number of rooms have been refurbished and updated, these are designated as Deluxe and can be guaranteed with a small incremental charge. The non-refurbished rooms are heavily discounted and I am glad that you found overall value in your time with us.

Thanks again for your post and I hope to see you back should you again be visiting the Gold Coast.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (320)
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2012 via mobile

Was a bit worried after reading the reviews. My best friend and I stayed here for 5 nights and we had a great time! Yes the rooms are a little dated, but they were clean and we had a great view!!
If you want a 5 star hotel to sit in and look at the room all day long then go to the Hilton. Mantra legends was great value for money! We walked to surfers and also to broadbeach!
Great pool area and close to the beach. Would stay again!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellaP83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 17 October 2012
Dear bellaP83

I am so pleased you enjoyed your time with us and that you found your stay to be great value. You have indicated you would come back so I look forward to seeing you back at the Hotel some time in the not too distant future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 September 2012

It is my family first trip to Gold Coast. I was totally disappointed with this hotel! This hotel does not worth 4 stars rating. I have written to the hotel informed them on our arrival time and request for an early check in and high floor sea view. The hotel reservation department replied with positive arrangement with an upgrade fee. After 10 hours of night flight especially with young toddlers, we were very disappointed that the hotel could not check us in earlier at around 10am. We could only check in around 4pm! And, we were given a low floor room without any view! This is totally unbearable. I then spoke to the duty manager and told him please allocate a high floor sea view room as promised. They managed to give us hinterland view on 15th floor. The view is disappointed and the room looks very run down! The bed is not comfortable. It is the worst hotel I have ever stayed during our vacations. I told them I do not mind pay extra for better sea view room every morning (we stayed there for 5 nights). The duty manager told me that the hotel rooms are fully booked!

Can you imagine we ate the same types of breakfast for 5 days?! The breakfast buffet is lack of varieties. We were bored of the breakfast, especially my children.

The worst is the attitude of receptionists on duty were not friendly. They were arrogant, unhelpful, rude.

Don't waste your money to stay in this hotel! Considering the location and convenience for family vacation, the newly renovated Grand Chancellor Hotel is a much better choice. We like Outrigger Surfers Paradise Hotel.

  • Stayed August 2012, travelled with family
    • Value
    • Location
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Helpful?
2 Thank DreamweaverPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 September 2012

My husband and I were on our honeymoon and Gold Coast was our first stop after a long 48 hour flight journey. We booked this hotel for our honeymoon expecting it to be a memorable experience. However, after being made to wait in the overcrowded lobby for 4 hours we were given the room with the smallest balcony lined with taller buildings and pretty much no view of the beautiful coastline. We had confirmed that the room would have a great view but this was definitely not it. Too tired to complain we chose to just keep our baggage there.

Everything was fine until we arrived back home to know that they have made an UNAUTHORIZED TRANSACTION of $327.42 for the fabric of a chair we did not even use!! Apparently according to them, we had used their iron which burnt through the chairs fabric. They misused our credit card which was given during our check in for an authorization of $1 and they conveniently charged us the ridiculous amount without a notification!! Extremely unprofessional.

As the first stop, we had enough washed and ironed clothes to be using theirs and the room was not all world class as a 4 Star anyway. It smelt old, dusty and cheap. I won't recommend this place and even if you do, I'd prefer you make your own note of what you have or have not used because they sure love making faulty accusations.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swati I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 31 October 2012
Dear Swati l

Thanks for taking the time to share your feedback although I am naturally disappointed that aspects of your stay fell short of expectations.

Please accept my apologies for the delay on check-in. We were heavily booked on the day which restricted our ability to offer any complimentary upgrades to Ocean View rooms and we could not make a room available at 9am for your arrival. We do recognise that long flights arriving early into the destination can lead to delays on check-in at the Hotel where a 2pm arrival time is set. To assist with this, we do provide two options to our international booking agents to guarantee the room for early arrival through pre-registering the room the night before and also guarantee Ocean Views, both of these do attract surcharges however would have alleviated your concerns regarding your arrival.

With regard to charges for the damage to a chair, we did attempt to make contact directly via the email address you provided on arrival. We found this email bounced back with the message that this address was unattainable so my apologies you had to find out regarding the charge in the manner that you have. I can confirm that we did also provide the agent that booked your room with communication regarding this charge in the hope that this would be passed onto you.

Thank you again for posting your feedback and I hope the above assists in addressing the concerns you have raised. Should you wish to further discuss this matter, please feel free to contact me directly on vince.king@mantra.com.au.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Macquarie, Australia
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 September 2012

Booked a $99 /night deal a while ago and upgraded to a refurbished deluxe room. Couldnt really complain about the room. Bathroom a bit dated but had everthing needed. Pool area nice but starting to date a bit. Lobby awsome, great bar area. resturant was good Buffet breakfast standard fare. 2 for 1 seafood deal is a good option food was great. Great service by Jay Jay in the resturant could fault him. Location is great, close to everything, no excessive noise. Parking was tight (Not enough spaces) but we were OK. Would stay there again and recommend if getting a good deal.

Room Tip: Upgrade to a reburbished room. Go as high as you can get for a veiw
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 17 October 2012
Dear RobP

Thanks for taking the time to share your feedback on Trip Advisor.

Jay Jay is a fantastic waiter and I will thank him for the service you have recognised via your post. The upgrade to a Deluxe room is worth the money and I am pleased you enjoyed the food in our seafood buffet.

I look forward to seeing you back at the Hotel in the not too distant future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 September 2012

Mantra Legends is consistently one of the cheaper decent hotels on the Gold Coast. We've stayed there a couple of times for a night out, or chill weekend. The rooms aren't huge, but it's pretty modern, great location, typically a pretty good view - and always a good price.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LittleWingBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 17 October 2012
Dear LittleWingBrisbane

Thanks for your post and positive feedback - I am glad the Hotel proves convenient and is good value.

I hope to see you back when you are next on the Gold Coast.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 September 2012

My partner and I stayed at the Mantra Legends Hotel for a weekend getaway. The property is located at the heart of Surfers Paradise, only a short walk to Cavill avenue and the beach, which was very convenient. Staff were very friendly and helpful. We stayed in a refurbished room on the 18th floor which was lovely and had beautiful views of surfers paradise and the ocean. Both the room and bathroom are clean and the bed was really comfortable. Staff at reception even gave us a late check-out at no extra cost, which was greatly appreciated. Overall, it was a great experience and we would definitely stay at the Mantra Legends again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbee24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 17 October 2012
Dear travelbee24

I am so pleased you had a great stay with us. A Deluxe room with great views, friendly service and a complimentary late checkout - sounds like a great weekend away and I am thrilled we could contribute to this with an enjoyable stay.

Thanks for your great feedback and hope to see you back again soon.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Legends Hotel

Property: Mantra Legends Hotel
Address: Cnr Surfers Paradise Blvd and Laycock St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Surfers Paradise
#8 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Legends Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
Offering premium accommodation in the heart of Surfers Paradise, Mantra Legends Hotel provides the ideal location for a family holiday, short break or business trip. The hotel is just a short stroll to the beach, premium shopping outlets and fine dining restaurants and Surfers Paradise's famous nightlife scene is a mere five minute walk. The hotel boasts well appointed guest rooms and suites, featuring ocean or hinterland views. All rooms offer air conditioning, cable TV, in-house movies, wireless connectivity and most feature a private balcony and the option of upgrading to a deluxe (refurbished) room. On-site facilities cater to both business travellers and those on a relaxed getaway. We offer exceptional conferencing facilities as well as a beautiful outdoor pool area, fully equipped gym and steam room. We offer guest services including 24 hour reception, secure undercover parking (subject to availability) and concierge. Our hotel offers an on-site restaurant, Fables and our own Tales Bar. Join us for breakfast, dinner or simply an evening cocktail. We provide the ideal location for a family holiday, short break or business trip. Limited undercover parking is available for one car only per room at a cost of $19 per day payable direct to the hotel. For more car parking information please contact Mantra Legends (parking is subject to availability). Maintenance Notice: As part of ongoing improvements, Mantra Legends will undergo exterior repainting of the building from 13 March until 4 August 2017. The works will involve pressure cleaning and remedial work to the building’s exterior prior to re-painting. Work will be carried out from 8am to 4pm Monday to Friday, no works will be undertaken on the weekends. Mantra Legends Hotel management team wish to apologise in advance for any disturbance this may cause. ... more   less 
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Also Known As:
Mantra Legends Surfers Paradise
Mantra Legends Hotel Surfers Paradise, Gold Coast, Australia

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