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“Great location with staff to match”

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Mantra Legends Hotel
Ranked #9 of 31 Hotels in Surfers Paradise
ADELAIDE
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location with staff to match”
Reviewed 7 November 2012

My husband and two friends stayed here in September for 5 nights. We stayed in the Accor apartment suite plus we had the extra adjoining room on the top floor. The views from the rooms and in particular the balconies were delightful although the balconies were not overlarge. The apartment area contained a good range of kitchen appliances which allowed you the liberty of making your own breakfast. Each bedroom had its own ensuite and also a separate balcony which gave each couple privacy in the bedroom and bathroom area whilst able to share the kitchen and lounge area.
The staff in this hotel including the housekeeping staff were as obliging as I have ever experienced. Even when the bar or restaurant was not open there was always someone who was willing to make you a coffee. The concierge was obliging and the manager Chris a delight to speak with. We mentioned the beds were in need of new mattresses and Chris explained that because it was an Accor rented apartment the upkeep was up to them whereas the rest of the hotel is updated almost yearly by Mantra. The location was great, a short walk to the beach, bus transport, shops and restaurants. Everyone that was staying there seemed to be happy. I believe they offer very competative rates and although it is not five star it is a very pleasant place to stay.

Room Tip: Ask for a room high up if you would like a nice view of the hinterland, some corner views on the top...
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TashAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 13 November 2012
Deat TashAdelaide

I am glad that you enjoyed your time staying in one of the Accor Vacation Club rooms in the Hotel and thrilled with your feedback regarding the service offerred by our friendly staff and Chris in particular.

I hope to see you back at Mantra Legends Hotel when you are next in Surfers Paradise.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Elliott, Tasmania, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 November 2012

Had a wonderful 7 nights accommodation at the Mantra Legends Hotel, the only downside was that our room was not serviced every day despite the staff assuring us that it would be. The room was clean, tidy and the bed very comfortable. It is centrally located to all the main attractions in Surfers Paradise and very close to the beach- Great value for money :)

Room Tip: We were on the 18th floor and heard no street noise at all so would recommend this for a good nights...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 13 November 2012
Dear Michelle F

I really appreciate you taking the time to share your feedback on-line and I am glad that you enjoyed your week with us. My apologies for the error in not servicing your room every day - without further detail I am unable to clarify why this occured. Notwithstanding that this should be done in the first instance, a quick call to our team would see someone attend to this error and provide the housekeeping service required.

Thanks again for your feedback and I hope to welcome you back to the Hotel in the not too distant future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland
Level 6 Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 31 October 2012

We stayed here last month after scoring an exceptionally good value deal on wotif.com and were pleasantly surprised at just how wonderful the hotel and it's facilities are.

Being in Surfers Paradise we thought it might be a bit rowdy but there was no noise and the hotel was full! The bed was extremely comfy, we had awesome views from our room and small but sufficient balcony. And we enjoyed a day lazing around a very enticing pool.

The hotel has a spacious and vibrant atmosphere and the staff were all very helpful & friendly.

We ate at the hotel in-house 3 times during our stay. Twice for Breakfast (Buffet) and once for the Seafood Buffet Dinner, which we wouldn't do again or recommend. The dining area itself is lovely, with an open & airy feel to it however, the staff and seating system is completely out of sync with everything else. Don't expect great service in the restaurant at night, and expect to be lining up for a seat in the mornings!

Despite the dining experience, we would definitely stay at Mantra Legends again; for it's brilliant location (3min from the beachfront) and very comfortable rooms.

Room Tip: Any of the rooms would be good - just make sure you ask for something above the 5th floor so you get...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveljqld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 13 November 2012
Dear planetjqld

Thanks for posting your comments on-line following your recent visit to the Gold Coast. I am pleased you enjoyed your time at the Hotel and found it to be good value, although sorry your experience in the restaurant was not as satisfying as other elements of your stay.

I hope to see you back at the Hotel some time soon.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level 5 Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 30 October 2012 via mobile

Popped to the Gold Coast for 1 night. Got a cheap deal for 2 adults 2 children.
Checkin quick & simple. Managed to squeeze in the car park just scrapping under the height bar! Don't put too much on the roof!
Room was clean & tidy on arrival. 2 double beads, couple of chairs, small balcony & a small telly. I wasn't there to watch the telly so being smaller didn't really bother me!
We went straight down to the pool which wasn't overly busy. Again really clean, really nice pool & enough loungers for us. Pool did get quite busy towards the evening.
We took a 10 minute stroll into Surfers Paradise & ate there. Returned about 9.30 & there were still people swimming! Noise was limited though.
The room was very warm & the air con didn't appear to work too well so kept the door to balcony open during the night.
Went for another swim in the morning & decided to use sauna & steam room. Sauna was great but the steam room appeared to be broken & no one was around that area so we left it & mentioned it to reception later.
Breakfast was advertised at around 27 dollars, we decided that was far too much & was going to go for a wander for breakfast instead. Whilst waiting for check out we heard reception giving vouchers for cheaper breakfast so asked for some too. We then got it for 19 dollars with kids for around 10. Much better.
Decided to stay & use our vouchers & we weren't disappointed. Got a table quickly, it was quite busy but didn't wait long for anything. Buffet full of fresh fruit, baked goods, cooked items and Asian options. Very good & I'd recommend if you can get a discount on that 27 dollars!
Staff in the restaurant were polite & helpful, sorting the coffee machine quickly when it stopped working. They were pretty slow to clear tables though, we sat next to an empty table full of dirty plates for at least 20 mins.
Would recommend this hotel if you can get a good deal. Staff friendly & helpful, nice clean hotel in a good location

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank claire31373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 30 October 2012
Dear claire31373

Thanks for your feedback and I am glad that you enjoyed your time whilst staying at the Hotel.

I hope to welcome you back at some point in the future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 October 2012

We tried one of those discount deals and so didn’t really expect too much. Probably just as well. It was a second floor room with not much of a view and I really wanted to get the Gerni out on the balcony. After a couple of days I could understand why – all the rubbish dropped from upstairs accumulated on the balcony ( e.g. cigarette buts, ribbons, tea cup dregs etc) – don’t leave your towels out. Parking was as advertised – limited and at a cost. We couldn’t fit into the downstairs car park and so parked the block away at the partner hotel car park. That was OK, but we couldn’t even fit onto the driveway to unload the luggage and so paid for a meter on the street. A mix up with the servicing of the room meant that we were told it would happen, but when it didn’t, told that the package didn’t include a daily service. Again, we weren’t expecting it, but the miscommunication wasn’t helpful. Others have mentioned the small TV. But it also could only really be viewed from the bed (no couch) – not exactly a relaxing combination. The bathroom must be the smallest I have seen for a long time. Old pillows were flat and worn. The pool was OK but crowded. It is what it is – a hotel room. So for a short stay or for a conference where you just need somewhere to sleep, it is OK. But for a longer stay where you want to relax, a sister Mantra on the Gold Coast is a much better option. We found the staff very friendly and efficient overall – the restaurant staff in particular were fantastic and a redeeming aspect of the stay. We probably won’t be back though.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 30 October 2012
Dear John B

I appreciate you taking the time to post your feedback on TripAdvisor.

We did offer a heavily discounted deal recently for our non-refurbished room type and this did not include daily servicing - I appreciate your understanding with this and do apologise that this was not communciated accurately during the course of your stay.

The balconys on level 2 are larger than those on the floors above - whilst affording additional space, this does have the drawback that items dropped from guests staying on higher floors can make their way onto these balconys. Again, I offer my apologies that this impacted your stay.

Whilst you have indicated you are are unlikely to return, please do contact me directly on vince.king@mantra.com.au should you choose to give us another go. I will be pleased to handle your booking personally and ensure you receive one of our refurbished deluxe rooms on a higher level.

Thanks again for your feedback.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
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Sydney, Australia
Level 6 Contributor
188 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 28 October 2012

The location is not bad as near shopping mall and beach; the check-in was very friendly and the room was spacious & had fabulous waterviews. But the noise till late at night was unbearable and I was on floor 13! The pool was always crowded, the bar wa impenetrable with large groups of people, the lobby had busloads of tourists arriving through the evening, and you had to work your way through the crow to get to the super expensive restaurant. Admittedly they make the best pina coladas but the buffet was exorbitant. I second other comments that breakfast is best outside the hotel. I couldn't believe you had to queue and wait for breakfast! Walk 5 minutes and find lots of good standar cafes opened early on the weekend. The worst feature was NO FREE WI-FI. C'mon, all 3-4 star hotels in other countries offer free Wi-fi. Here you had to pay $15 for 2 hours. Unbelievable for a deluxe room.

Room Tip: Not sure how to buffer the noise. You can hear the street noise from floor 13... Perhaps you forgive...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 13 November 2012
Dear MaggieC

Thanks for posting your feedback on TripAdvisor following your recent stay in Surfers Paradise.

I do genuinely appreciate the feedback you have provided and I am really pleased that the room was agreeable and that you found the service from the team to be friendly.

We enjoy a great location with close proximity to the beach and the heart of Surfers Paradise is only a short walk away. My apologies that you found your room to be noisy and that this impacted your time spent with us. Whilst I understand other Hotels may include complimenary Wifi in their room rates, our in-room Wifi is not offered on a complimentary basis and we regularly check our internet pricing against many other Hotels in the area. Fables has been particularly busy in recent weeks for breakfast which on some mornings has led to a brief delay as we await for a table to become available - please accepty my apologies for the inconvenience any delay may have caused.

Thanks again Maggie C for your valuable feedback and I do hope we again get the opportunity to accommodate you again at some point in the future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 October 2012 via mobile

Got a special deal from quick beds for the night. This hotel is great, right in the middle of surfers paradise, easy stroll to shops, restaurants and beach.
The staff were friendly and efficient and the pool is amazing.

Excellent overall

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaotung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, General Manager at Mantra Legends Hotel, responded to this review, 30 October 2012
Dear shaotung

Thanks for postiing your feedback online and I am pleased that you enjoyed your time spent with us.

I look forward to seeing you back at the hotel in the not too distant future.

Kind regards

Vince King
General Manager
Mantra Legends Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Legends Hotel

Property: Mantra Legends Hotel
Address: Cnr Surfers Paradise Blvd and Laycock St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Legends Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
Offering premium accommodation in the heart of Surfers Paradise, Mantra Legends Hotel provides the ideal location for a family holiday, short break or business trip. The hotel is just a short stroll to the beach, premium shopping outlets and fine dining restaurants and Surfers Paradise's famous nightlife scene is a mere five minute walk. The hotel boasts well appointed guest rooms and suites, featuring ocean or hinterland views. All rooms offer air conditioning, cable TV, in-house movies, wireless connectivity and most feature a private balcony and the option of upgrading to a deluxe (refurbished) room. On-site facilities cater to both business travellers and those on a relaxed getaway. We offer exceptional conferencing facilities as well as a beautiful outdoor pool area, fully equipped gym and steam room. We offer guest services including 24 hour reception, secure undercover parking (subject to availability) and concierge. Our hotel offers an on-site restaurant, Fables and our own Tales Bar. Join us for breakfast, dinner or simply an evening cocktail. We provide the ideal location for a family holiday, short break or business trip. Limited undercover parking is available for one car only per room at a cost of $19 per day payable direct to the hotel. For more car parking information please contact Mantra Legends (parking is subject to availability). Maintenance Notice: As part of ongoing improvements, Mantra Legends will undergo exterior repainting of the building from 13 March until 4 August 2017. The works will involve pressure cleaning and remedial work to the building’s exterior prior to re-painting. Work will be carried out from 8am to 4pm Monday to Friday, no works will be undertaken on the weekends. Mantra Legends Hotel management team wish to apologise in advance for any disturbance this may cause. ... more   less 
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Also Known As:
Mantra Legends Surfers Paradise
Mantra Legends Hotel Surfers Paradise, Gold Coast, Australia

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