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“Excellent Concierge”

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Mantra Legends Hotel
Ranked #9 of 32 Hotels in Surfers Paradise
Singapore, Singapore
1 review
“Excellent Concierge”
Reviewed 22 December 2013

Spent 8 wonderful days at the Mantra Legends between 12 to 19 Dec. Especially like to mention Craig, the concierge who went all out to make excellent recommendations for all my activities. The hotel staffs and services were also beyond expectations. Really made my family of 5 stay, a thoroughly smooth and enjoyable stay.

Room Tip: High floor, seaview.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noreen2411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, Front Office Manager at Mantra Legends Hotel, responded to this review, 24 December 2013
Dear Noreen2411,

Thank you for providing such valuable feedback on TripAdvisor.

I have personally passed on the fantastic comments about Craig, I am thrilled that we made your stay so enjoyable and you were able experience all the Gold Coast has to offer.

I am really appreciate your feedback and am delighted that your stay at the Hotel went so well , I truly hope to welcome you back to the hotel in the near future and would like to thank you again for providing such positive feedback.

Kind Regards,

Chris Dickinson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,084 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (317)
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Buderim
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 December 2013

We stayed here for 1 night in a high room with a hinterland view. The room was clean and well presented with a lovely view.

Beds are getting on a bit, but reasonably comfortable all the same.

The only thing I would say that was a little disappointing would be the parking. Parking should be free for paying guests. Also the toiletries are all 'eucalyptus' fragrance which is lovely for toilet cleaner but not so nice as a body wash/ shampoo!

The staff were fast, efficient and friendly and had us checked in/ checked out without a hiccup.

Room Tip: Go for a high room. The view is great on both sides!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stays123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, Front Office Manager at Mantra Legends Hotel, responded to this review, 23 December 2013
Dear Stays 123,

Thank you for providing such valuable feedback on TripAdvisor, I am glad that your overall stay went well and that you found the property to be clean and comfortable.

I hope to see you back when you next visit Surfers paradise.

Kind Regards,

Chris Dickinson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
1 review
Reviewed 18 December 2013

Was extremely pleased with the service, cleanliness and customer service of this hotel. One of the guys who work at the restaurant, was very helpful. Wish i remembered his name. He was such a polite young man always willing to help. Thank you for a wonderful experience.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShebG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, Front Office Manager at Mantra Legends Hotel, responded to this review, 23 December 2013
Dear ShebG,

Thank you for providing such fantastic feedback, Its extremely pleasing to hear that your overall stay was brilliant and you enjoyed the hotels location and services.

I hope to welcome you back to Mantra Legends Hotel in the near future.

Kind Regards,

Chris Dickinson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 December 2013

Was recommended this hotel and we were very happy with the recommendation. Rooms were always clean and the kitchenette made my mum happy as she can still cook for her grandchildren even during holiday...easy access for Muslim family as there are a lot of halal restaurants that can be found.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Munfir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, Front Office Manager at Mantra Legends Hotel, responded to this review, 11 December 2013
Dear Munfir,

Thank you for taking the time to share your feedback on TripAdvisor.

It’s great that the Hotel was recommended to you and we lived up to your expectations, I am always pleased to receive feedback of this nature as we endeavour to exceed all guest expectations and provide all guests with an excellent hotel experience.

I truly hope to welcome you back to the hotel in the near future and would like to thank you again for providing such positive feedback.

Kind Regards,

Chris Dickinson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 December 2013

Stayed over December 2013 for 6 nights. The place has an excellent location right around the corner from the famous Cavill Avenue. The beaches are close but not family friendly they are too open to rips and currents but you can easily head up the shore to Broadbeach where there are less rips. The hotel itself is great for a short stay; like a business trip; if you are an overseas visitor and requiring frequent transfers. Though for a young family or family in general who are staying longer or even a couple like us do not stay here. The only reasons I have is the rooms are small; parking is an extra cost and the parking around the hotel has a two hour limit. It is a busy hotel with lots of transfers daily; there is no spa and it has a sleep and go atmosphere. Not a relax and stay atmosphere.

Our stay involved a lot mistakes with our books and also rude front staff though many reviews for this hotel have stated that; possibly management need to look at the younger staff serving the counter especially the females. Another disappointment is make sure you bring along any documentation to support your booking; they question everything and are very rude. Our WOT IF booking clearly started buffet dinner 2 for 1 every night of stay; we were only allowed to have one buffet for the booking. I could not be bothered disagreeing with them but the buffet is deffiantly worth it.

Sum up... short stay excellent longer stay ie: more than two nights book elsewhere (across the road at Penninsula looks fantastic great price to)

Room Tip: Up grade to new refurbished room though they are still dirty and unfurnished I would not like to see...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fevrier_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, Front Office Manager at Mantra Legends Hotel, responded to this review, 11 December 2013
Dear fevrier_86,

Thank you for providing such detailed feedback, I am happy that you found the room to be suited to a good short trip.

I am naturally disappointed that you found the Front Office staff to be rude, this is not what I would expect as we pride ourselves on high levels of customer service.
I would like to offer my sincerest apologies for any inconvenience caused by the lack of service and information given by the front office staff, I will be addressing this and ensuring all relevant staff are given further training.

I truly hope to welcome you back to the hotel in the near future and would like to thank you again for providing such positive feedback.

Kind Regards,

Chris Dickinson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 December 2013

Stayed here in November 2013 for 3 nights. Good clean hotel. Good security. Excellent breakfast. Rooms are of decent size, has a small kitchenette and utensils to cook a small meal, if needed. You got to be lucky to get a sea facing room. Just ask for the same on check in.

Room Tip: Not all rooms have ocean view. Better ask for it on check in.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vaga B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, Front Office Manager at Mantra Legends Hotel, responded to this review, 11 December 2013
Dear Vaga B,

Thanks for posting your feedback on TripAdvisor as I genuinely do appreciate the time spent in letting us know regarding your stay.

Thank you for providing such fantastic feedback, Its extremely pleasing to hear that your overall stay was great and you found the hotels location, security and cleanliness to be excellent.

Thanks again for your feedback and I do hope to see you back at the Hotel in the not too distant future.

Kind Regards,

Chris Dickinson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chandigarh
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 3 December 2013

It's decent place to stay, gives lesser feeling of resort but more of service apartments. Room interiors are ok, flooring is very average. The place is 1-2 min walk from surfers paradise and from Q1 tower. Breakfast menu is good and taste also, didn't try lunch or dinner. Please be very careful about keeping your valuables in the safe or in the room as money got stolen from safe from some of our colleagues.

Room Tip: Ask for ocean view rooms
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pushpender2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra8, Front Office Manager at Mantra Legends Hotel, responded to this review, 11 December 2013
Dear pushpenderc,

Thank you for providing such valuable feedback on TripAdvisor.

I am glad you enjoyed the Hotels location and were able to have a nice walk around the surrounding areas, we do try and cater to most guest needs and have some kitchen facilities in studio room types but we are more closely aligned to a resort style property due to our facilities and services.

I believe you were travelling with a small group and it was great to have you at Mantra Legends Hotel, I understand the concerns raised by your colleagues and can assure you all relevant information was provided to the police and no theft was identified. The security of both guests and their belongings is paramount and we do everything to ensure we provide safe and sufficient means to store required items.

Once again thank you for sharing this feedback and I hope to welcome you back to Mantra Legends Hotel in the near future.

Kind Regards,

Chris Dickinson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Legends Hotel

Property: Mantra Legends Hotel
Address: Cnr Surfers Paradise Blvd and Laycock St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#9 Business Hotel in Surfers Paradise
#9 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Legends Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
Offering premium accommodation in the heart of Surfers Paradise, Mantra Legends Hotel provides the ideal location for a family holiday, short break or business trip. The hotel is just a short stroll to the beach, premium shopping outlets and fine dining restaurants and Surfers Paradise's famous nightlife scene is a mere five minute walk. The hotel boasts well appointed guest rooms and suites, featuring ocean or hinterland views. All rooms offer air conditioning, cable TV, in-house movies, wireless connectivity and most feature a private balcony and the option of upgrading to a deluxe (refurbished) room. On-site facilities cater to both business travellers and those on a relaxed getaway. We offer exceptional conferencing facilities as well as a beautiful outdoor pool area, fully equipped gym and steam room. We offer guest services including 24 hour reception, secure undercover parking (subject to availability) and concierge. Our hotel offers an on-site restaurant, Fables and our own Tales Bar. Join us for breakfast, dinner or simply an evening cocktail. We provide the ideal location for a family holiday, short break or business trip. Limited undercover parking is available for one car only per room at a cost of $19 per day payable direct to the hotel. For more car parking information please contact Mantra Legends (parking is subject to availability). Maintenance Notice: As part of ongoing improvements, Mantra Legends will undergo exterior repainting of the building from 13 March until 10 July 2017. The works will involve pressure cleaning and remedial work to the building’s exterior prior to re-painting. Work will be carried out from 8am to 4pm Monday to Friday, no works will be undertaken on the weekends. Mantra Legends Hotel management team wish to apologise in advance for any disturbance this may cause. ... more   less 
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Also Known As:
Mantra Legends Surfers Paradise
Mantra Legends Hotel Surfers Paradise, Gold Coast, Australia

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