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Paradise Resort Gold Coast
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Reviews (1,499)
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1,214 - 1,219 of 1,499 reviews
Reviewed 28 January 2012

I was so nervous after reading some not so good reviews about this place, but I went in with low expectations and I was blown away with the place. We stayed in the new bunkhouse rooms which were great. Yes the bathrooms and carpets need a refresh but they are still so clean. They put my washed dishes away every day which I thought was a nice bonus. We didnt use the kids club as only one small child with us but they looked great. Pools were excellent. Will be back for sure.

  • Stayed: October 2011
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3  Thank Thetraveller789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this reviewResponded 31 January 2012

Dear Thetraveller789,
Many thanks for your kind review, I am delighted that you enjoyed yourselves and look forward in welcoming you all back in the near future.

Kind regards
David and the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2012

I chose this hotel even with the feedback that the place is old and drab because of the activities they offer the kids.

Their room is clean and ok. But the whole hotel feels old.

I do appreciate their playroom but it is quite difficult for me as the slots needs to be reserved way in advance.

I dont like the location, if I am to go back I will choose one that is nearer Cavill Mall so buying food or any thing we need would have been a lot easier.

I wont go back to this hotel.

Room Tip: Ask for a room that is not a very loooooong walk from the lobby.
  • Stayed: April 2011, travelled with family
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1  Thank BenzRana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

We stayed between Christmas and New Years to take the kids somewhere to enjoy. We thought the price was a bit expensive, but thought the waterparks would make up for that. We were in the oldest rooms and they were awful (previously stayed for 2 nights to check it out since we'd booked for Christmas, on a flight delay, around other side and rooms were old and basic, but were big and clean, although there was no aircon in the 2nd bedroom). This stay, we got hardly any sleep what so ever due to the noise of the airconditioner (& the flashing light didn't help either). After a couple of days we couldn't take the noise anymore, so went down and complained to reception, however the complaint was totally ignored and nothing was done about it. Staff were nice about it when we left, however said there was no record and it was too late anyway. The bathroom was so old and in desperate need of repair, the carpet had obvioulsy been flooded by the bathroom and just lifted up with some of the underlay removed (carpet lose and different heights). There was no cooking facilities and no sink and the bar fridge wasn't very cold (there is a ice tray of water in the chiller, but it's not a freezer???). The kids club is a great idea, however our kids went once and wouldn't go back. The other activities throughout the day are great and the staff are friendly. The food and drinks in the cafe are great, however we went to eat at the restaurant, but left as we didn't find there was anything we liked (changed menu from staying a couple of months prior). As said in other posts, there needs to be alot more shade cover in the pool areas and personally I think the jnr waterpark and the snr waterpark are back to front (with the exception of the larger slides). If your kids love the water and you want to stay somewhere where you don't have to be concerned about your kids making a mess of the rooms, probably stay, but we won't stay again until the rooms are totally refurbished. Definately not worth the money in the rooms we stayed in this time. Very disappointed.

Room Tip: Do not stay in what they call the 4th wing, oldest rooms. Choose a jnr bunkhouse or aqua view room and be prepared for very basic rooms.
  • Stayed: December 2011, travelled with family
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1  Thank arnieTsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this reviewResponded 31 January 2012

Dear ArnieTsv,
Many thanks for taking the time to comment about your recent stay with us. I am sorry to read that you found your room to be less than adequate. As you would have experienced all our facilities have now been upgraded and we are in the process of upgrading our rooms.

Shade around the pool has now been increased the addition of 5 metre umbrellas situated throughout the Water park area.

Your other issues are also being addresssed and we thank you for the feedback.

Kind regards
David and the Team

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Reviewed 20 January 2012

We have just returned from a 5 night stay at the resort with our 5 & 2 yr old boys & thoroughly enjoyed it. We had a junior bunk house rm & our kids loved it. After reading quite a few negative comments before we left I was a bit unsure as to what to expect but was pleasantly surprised when we got to our rm. The rooms are a bit dated but ours looked like it had been renovated to a degree as the kitchenette looked quite new & had everything we needed in the way of dishes & cutlery. We were not in a pool facing rm so we didn't find noise a problem at all. The one thing I would recommend is to bring your own dvd's & play station 2 games as due to the number of guests they go quick from reception but we ended up buying a couple of cheap ones for our kids from EB games in the mall so it wasn't really a problem. The resort is in a good location quick walk to the beach & about 10 mins to the mall. Kids club is great our boys really enjoyed it & tried both the day & night sessions. They also have extra activities planned throughout the day which was an added bonus. They also loved the water park as did my husband & I !! We found the staff in all areas of the resort to be very friendly & helpful. We ate at both the bistro & the pool side cafe & found the food to be really nice, especially the pizzas they were great! We didn't have breakfast as we just bought cereal & toast & ate in our room. The only thing I found would have been great would have been an another pool, maybe around where the adventure playground was (it didn't appear to be used that much) that the parents could use especially if the kids are in kids club, maybe a lagoon type pool. But If you are looking for a fun family holiday with plenty for the kids to do plus a break for the parents then this place provides it. We will definitely be back again but will stay longer next time!

  • Stayed: January 2012, travelled with family
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3  Thank Rachael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this reviewResponded 1 February 2012

Dear RachelS,

Thank you for taking the time to leave your honest and candid feedback in relation to the Paradise Resort. We certainly appreciate you comments and are working towards further improvement of the Resort including an area purely for adults around the pool.

We hope to see you all again one day in the near future

Kind regards
David and the Team

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Reviewed 20 January 2012

Definitely NOT 4 star More like 3 max
Room and hotel very dated from the fifties
VERY overpriced for what you get Room needs a paint and brighten up as does corridors a all aspects of hotel If you have really young kids or kids you want to get rid of then this is the place We do not fit that category Food was ok depending what u get Steak not too bad Fish terrible Surprised for the price that breakfast was not included These few extras plus improved decor might have seen us return but not as is The special kids rooms with portholes beds etc look nice but at almost double of what we paid definitely Way overpriced

Room Tip: The basic rooms are drab
  • Stayed: January 2012, travelled with family
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2  Thank Jakara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this reviewResponded 1 February 2012

Dear Jakara,

Many thanks for your feedback. We appreciate all comments and take each one very seriously. As you mentiuoned we are geared up to cater for families with young children and have purposely focused on having a large number of inclusions at no additional cost to ensure the kids are kept entertained throughout their stay, all included in the room price.

We thank you for your time and will address those issues mentioned.

Kind regards
David and the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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