We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good value”
Review of Mantra Sun City

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Mantra Sun City
Ranked #11 of 31 Hotels in Surfers Paradise
Reviewed 1 October 2012

Picked up a great deal through Entertainment Book. Great price for the room that included the buffet breakfast. While I wouldn't regard it as a top notch property the value for money was excellent. Its just getting a little bit tired which is not uncommon for many of the not-so-new properties on the Gold Coast. Its at the northern end of Surfers Paradise and close enough to everything that you can't complain.

Room was a decent size though the bathroom wasn't huge. Had an issue with the shower head being a bit loose. If you put the water on too hard the shower head would swivel upright and shoot water over the screen. Nothing a quick maintenance job wouldn't fix.

Parking was provided as part of the deal which was great. Unfortunately with all the permanent residents having reserved spots there were no spaces left when we returned on the Saturday night. I spoke with the staff on the desk and they directed me to an alternative spot in the restaurant visitors car park. Problem solved.

Overall while not the pinnacle of excellence it was worth the money.

Room Tip: Good deals available online if you look.
See more room tips
  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,133)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,832 - 1,838 of 2,133 reviews

Reviewed 1 October 2012

I booked via Wotif for the Labour day weekend. The description of the room was nothing like the cramped room we received. Asked for two single beds and for some reason they put them together to make one double. The lifts were the most unpleasant experience. Out of the 4 available, only 2 actually ever opened. When attempting to take it from the underground carpark we waited at least 10 minutes each time. Ridiculous. The Carpark was a MAJOR issue. On both nights we arrived back at the hotel after dinner at approx 9-9.30pm. Both nights we could not find a car space on either floors. We looped around each level for about 15 minutes. The first night we ended up parking in the unsecured restaurant carpark, The second night we got so frustrated we parked in the 30 minute check in parking and asked at reception. We recieved no apology, just a reply of "oh, that happens sometimes, you can leave your car there". I have a brand new car! Unimpressed, especially when i arrived at it in the morning to find a cigarette butt on my car! I suppose this hotel would be good on a normal day, but during a long weekend it was a poor experience.

Room Tip: Pick an A room, B are tiny with no living space.
See more room tips
  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LorenzoMorelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2012

Firstly book an ocean room, one with separate bedrooms and include breakfast. A 1 bedroom ocean view room is actually huge and great value.

What you get at Mantra Sun City is a clean large self servicing apartment, a good breakfast for the price of the room (please don't compare to the Marriott or Sheraton as it's very basic), parking and a good location.

What you don't get is your room serviced or staff to jump at your requests and I believe this is the main issue that people have as they expect it. You can pay to have your room serviced (towels changed, bed made, dishes washed) but it's not part of the very cheap price. Getting extra towels for the pool for example will cost you a little each time. You also can't expect staff to jump at your requests as it's not staffed at the same level of higher priced hotels.

I stayed 7 nights on a business trip in a very large apartment for under 4 figures, with a serviceable breakfast every day, my car in a secure park and was very happy. I paid for my apartment to be serviced once and also had dry cleaning (which was a great service).

I know there's a lot of bad reviews for this place but if I had a family I would come here, get the kids fed on breakfast, take them to the beach for the day and then bring them back to chill by the pool in the afternoon.

Room Tip: Choose an ocean view separate bedroom with the breakfast package.
See more room tips
  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ShaneWylie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2012

i enjoy staying at sun city. friendly staff, good apartments. close to everything. the food in sayas is very yummy. VICTORIA is fantastic. very friendly, helpful & makes a ' mean cocktail. my apartment is wonderful. great ocean views, good view of sayas. i would not want to live any where else. ha ha ha. even a resident loves sun city.

Room Tip: choose an apartment where there is going to be less noise at night. OVERLOOKING THE MARRIOTT &...
See more room tips
  • Stayed: October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fiona b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2012

We arrived at check-in at 2.30pm and were informed that our room wasn't yet available. We were asked to park our car and grab our luggage and return to reception and our room would be ready. Wrong. At 3pm we were told that the room that they had allocated for us on the sixth floor had wet carpets and wouldn't be ready for at least 3 hours. I don't know why they thought that this was acceptable for a 1 night stay. Only once the reception staff realised that we weren't going to accept this did they look for an alternative. Unluckily for us, the only room they apparently had available was on the first floor overlooking the driveway. We had paid in advance for our room, in good faith, and felt cheated. The whole idea of staying in a high rise was to be in a room higher than we have at home. The room was large but dated and smelt of stale smoke. We also enquired about pool towels and were asked for an extra $3/towel. Strike 2. All in all it was a disappointing holiday treat. The female receptionist was totally unfazed in telling us that the carpets probably still wouldn't be dry even after 5 or 6 hours. What did they think we would do? Pay for a room and hang on the streets? Totally unacceptable. Would never recommend this place. Also watch your kids on the high slide as nobody came away without injuries.

Room Tip: Request a room above level 23 and take your own towels
See more room tips
  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jalaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

We stayed one night with breakfast included unfortunately. The buffet breakfast was so-so but the menu coffee was obviously intended to generate sales of the real thing. It was very bad. The view from the room of the hinterland and various island communities was excellent and staff were very helpful but maintenance is letting them down. We had a damaged air-con remote so we opened the air-con to manually adjust. The filters have not been cleaned for a long long time. At the end of the day you get what you pay for and the package price was low but we won't be back.

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank roadyBurpengary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

We stayed 5 nights at the Mantra Sun City in an ocean view apartment on the 23rd floor. The apartment had a huge balcony with a fantastic view of the ocean right across the street. The location was a plus with only a short walk to the beach and a short drive to dining and shops.
Staff were very helpful and courteous however the front desk was not always staffed adequately - on more than one occasion I had to wait at least 10 minutes before being attended to.
The 2 bedroom apartment was very spacious but surprisingly the bedroom curtains did not shut completely so we had a very early wakeup with the sunrise in our eyes!
What we found most disappointing was that most services came at an extra cost - we had to pay for using the tennis court, the games room and even for room cleaning services including change of sheets/towels etc.

Overall a pleasant stay but could provide better value for the price we paid.

Room Tip: Rooms above level 20 have an uninterrupted ocean view (lower floors are facing the ocean but other a...
See more room tips
  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Romy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surfers Paradise hotels
0.7 mi away
Novotel Surfers Paradise
Novotel Surfers Paradise
#14 of 31 in Surfers Paradise
531 reviews
0.4 mi away
Mantra on View Hotel
Mantra on View Hotel
#10 of 31 in Surfers Paradise
3,000 reviews
1.7 mi away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#7 of 31 in Surfers Paradise
1,687 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Mantra Circle on Cavill
Mantra Circle on Cavill
#6 of 31 in Surfers Paradise
3,523 reviews
0.1 mi away
QT Gold Coast
QT Gold Coast
#5 of 31 in Surfers Paradise
2,781 reviews
0.6 mi away
Hilton Surfers Paradise Hotel
Hilton Surfers Paradise Hotel
#13 of 31 in Surfers Paradise
3,370 reviews
Show Prices
Show Prices
Show Prices

Been to Mantra Sun City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mantra Sun City

Address: 3400 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#10 Luxury Hotel in Surfers Paradise
Price Range: £72 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Sun City 4.5*
Number of rooms: 266
Official Description (provided by the hotel):
Mantra Sun City offers a range of hotel rooms and one, two and three bedroom apartments overlooking the Gold Coast beaches. Facilities include a heated indoor pool, outdoor lagoon with its own sandy beach and dragon waterslide, spa, sauna and steam room, tennis courts, games room, fitness centre and Koastal Kitchen Restaurant. Head down to the beach for a casual stroll along the esplanade. Start the day with a wholesome family breakfast or get everyone together for a catch up dinner in the Koastal Kitchen restaurant. The pizzas are fresh from the oven, the grills, salads, tapas to share and seafood fast and fabulous. Kids have their own special menu. Restaurant Opening Hours: Breakfast: 7.00Am - 10.00Am, daily Dinner 5.00Pm - 9.00Pm, daily Room service: Dinner 5.00Pm - 9.00Pm, daily **Photographic ID and a $200 Credit Card Pre Authorisation will be required for check in. No cash deposits taken.** ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Agoda, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Mantra Sun City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mantra Sun City Hotel Surfers Paradise
Mantra Sun City Surfers Paradise, Gold Coast, Australia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing