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“GREAT APARTMENT AND FACILITIES”
Review of Mantra Sun City

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Mantra Sun City
Ranked #12 of 31 Hotels in Surfers Paradise
Reviewed 10 September 2013

My husband and I stayed at Mantra Sun City for the second time this year - 1st week in September.
This trip we had an apartment on the 30th floor. We usually stay on 16th or 17th floor.
Thought it may be a little high, but was fantastic.
We always book a one bedroom ocean view apartment, and this time it was as good as the last visit.
Staff were exceptionately friendly and helpful.
We have been staying at Sun City twice a year for about 6 or 7 years and always enjoy our visit.
The light rail system is being installed at Surfers so some roads are closed, but the detours are easy to follow.
There was never a problem with construction noise.
Would highly recommend this resort.

  • Stayed: September 2013, travelled as a couple
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Thank cody44-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded 26 September 2013

Dear Cody44-10,

Thank you for taking the time to provide a review following your recent return stay at Mantra Sun City Resort.

We certainly appreciate your return custom and again thank you for your valued contribution on trip advisor.

We do hope to welcome you back again in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 September 2013

I have stayed at other Mantra hotels on the Gold Coast in the past and found them to be excellent. Our visit this time was good but the overall level of maintenance and upkeep of the hotel was below expectation. The complex itself appears to be well maintained but the room we had was looking very tired and in desperate need of an overhaul.

All that said, the staff were brilliant....friendly, helpful and welcoming. The location was terrific. Easy for us to get in and out of even with the road works! Our view in the morning over the ocean was a wonderful start to the day and the twinkling lights of the surrounding buildings at night was picture perfect.

Ample room for 2 adults and 2 kids to spread very comfortably

Overall, we will go back there again.

  • Stayed: July 2013, travelled with family
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Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded 26 September 2013

Dear Sharon B,

Thank you for taking the time to provide a review following your recent family holiday to the Gold Coast.

We appreciate your feedback and certainly welcome your commentary on the staff, hotel and facilities. We're also pleased that the view in the morning and in the evening enhanced your experience.

We are working on a full refurbishment of the Aztec theming currently along with our indoor pool, restaurant and very soon the lobby area.

We are also working with owners on a daily basis in the hope of refurbishing the accommodation rooms, many have come on baord and we will purse others to do so in the near future.

We once again thank you for your feedback and do hope to get the chance to welcome you back to Mantra Sun City Resort.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2013

Whilst not terrible or the worst stay I've ever had, I found this hotel a little bit of a miss in some areas. The room was incredibly spacious, I'll give it that, and there was a beautiful ocean view. I also slept incredibly soundly and the bed was very comfortable. The location was quite nice, despite ongoing roadworks and a few difficulties in accessing the hotel. What wasn't so great was the room cleanliness. The kitchen had red wine stains in multiple places and the ceiling in the kitchen had other stains (possibly mould?). The carpeting was such that walking around barefoot gave us all blackened feet in a short amount of time. The couch had a large rip in one of the cushions and the main shower smelled awful.
Also, when we went to the poolside bar for some family pre-dinner drinks, we sat just underneath the edge of the building- and were spat/vomited on. We did not see who did it, but some sort of foul smelling liquid came out of one of the upper windows and landed on us, ruining a brand new suit and a dress. When staff were informed they were quite helpful, however, I don't think the issue was followed up at all and no apologies were offered. The drinks were not able to be finished because they caught some of the liquid but no replacements were offered. Whilst not the hotel's fault, I still feel more could have been done. The hotel is a decent stay, however, there were just too many little things that all added up to make it such that I would not stay there again.

Room Tip: Try to get an ocean view, it is quite spectacular.
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  • Stayed: August 2013, travelled with family
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Thank Lauren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded 26 September 2013

Dear Lauren S,

Thank you for taking the time to provide a detailed reveiw following your recent stay at Mantra Sun City Resort.

Firstly I would like to offer my apologies that there was an issue with one of the unit's above drainage units spilling onto you whilst enjoying a beverage, this is most unfortuante and again I do apologise. Owners within the building are well aware that these drains are only there as rainfall run off and not to be used to clean or to disgard other liquids.

I'm very pleased to read that you foudn the hotel acceptable and the rooms spacious, it is concerning to read however that there were cleanliness issues within the room, this is unacceptabl eand something we do take very seriously.

We have just undertaken a full audit of rooms to ensure that all owners carry out a planned refurbishment of rooms if furniture is in an unacceptable condition, we hope to have this rectified in the very near future.

Lauren, once again we thank you for your feedback and do hope to get the chance to welcome you back to Mantra Sun City Resort again in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

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Reviewed 23 August 2013

Have stayed here before a few years ago but had forgotten how much I love this place. The rooms are massive. Balcony view of the ocean was lovely. The pools are superb. The room furniture is a little dated but everything was clean and since the room rate is so cheap I don't mind this at all. The full size kitchen was great to prepare my own meals. Bed was comfy and had a great sleep. Every room in this apartment is huge. The bathroom was huge and the shower is the biggest I have ever been in.
I have stayed in a few different places on the Gold Coast over the years and this place is definitely my favourite. It can't be beaten for room size, location, balcony views and value for money. The pools alone are worth the price of the room rate. I thoroughly recommend this place.

Room Tip: Ask for a high floor with views of the ocean. Make use of the fantastic pools. The outdoor spa and l...
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  • Stayed: August 2013, travelled with friends
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1  Thank MagellanMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded 26 September 2013

Dear MagellanMelbourne,

Thank you for taking the time to provide a review of your recent experience at Mantra Sun City Resort, we're very pleased that you love this resort.

It's great to read that the room sizes, balconies, pools and hotel facilties have met your needs and we certainly look forward to welcoming you back in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

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Reviewed 8 August 2013

I work for a day respite centre in the Gold Coast. I took a small group of ladies on a 1 night getaway to Mantra Sun City. From the inital contact of booking to checkout then ENTIRE experience was better than i could have asked for. Big rooms, Big open bathrooms, nil trip hazards, all level perfect for my clients whose mobility is a little issue. Cannot speak highly enough. We WILL be back!!

Room Tip: Stayed on level 6, excellent level, perfect views of the sunset and ocean
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  • Stayed: August 2013, travelled on business
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1  Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded 13 August 2013

Dear Laura M,

Thank you for taking the time to provide feedback regarding your recent stay at Mantra Sun City Resort.

We're very pleased that you and the laides enjoyed your stay with us and the property and accommodation were suitable for your needs.

We look forward to welcoming you back in the near fruture.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2013

Stayed here 2 weekends ago and was pleasantly surprised how spacious the 2 bedroom apartment was. Represented very good value for money. Location is great and easy walking distance from shops, cafes and restaurants.
Our stay however was marred by incompetent, rude and unhelpful check in staff. Fed us lies all day about when our room would be cleaned and available. When one of our guests became very ill they were told to just wait on the couch and offered no advice as to when the room could be accessed.
Also there appeared to be several functions going on like hens night and 21sts. Hotel was very noisy over night and when reception was contacted regarding the noise nothing changed with the noise levels.
Rooms were great but staff were simply young and incompetent. They should not be working reception at a 4.5 star hotel.

  • Stayed: July 2013, travelled with friends
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Thank mmij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded 5 August 2013

Dear mmij,

Thank you for taking the time to provide a review based on your experience at Mantra Sun City Resort.

We are very pleased that you enjoyed your room and it was suitable for your short break.

I do however offer my apologies that there was confusion regarding the check in times for the room, we offer a 2pm check in and a 10am check out, anything outside of these parameters if managed on a case by case basis.

Surfers Paradise does attract many diverse groups of guests to the coast for all different types of social occassions, we offer a security service overnight and from early on the weekend to aleviate any noise complaints, these can be directed through to our reception team who will liaise with the security contractor's to ensure guests comfort levels are not disturbed.

Once again we do thank you for your feedback and do hope we get the chance to welcome you back to Mantra Sun City Resort in the future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2013

We stayed midweek in July in a two bedroom apartment which was huge and well-appointed. The inside was spotless but the balcony floor and outdoor setting could have done with a wipe down. Two electric fan heaters were not sufficient to heat the space and while opening the dishwasher I got a slight electric shock while the heaters were going. Although we were on the 14th floor the water pressure was good and lifts were readily available and fast.

Service was friendly and efficient. Toiletries smell divine. The beds were very comfortable but the resort is on a busy corner so we got traffic noise early in the morning and the surf could be heard at night. Although the decor could do with an update, it wasn't as horrendous as some reviewers have made it out to be. We intend to return one day and take full advantage of facilities as we only stayed one night.

The ocean view was great and resort facilities included 3 pools, a gym, 2 saunas and a spa. However the steam sauna was not working at the time. Also when turning on the air conditioner a grating from the ceiling swung open and hit my husband on the head. More maintenance needs to be done around the place by the looks of things.

Sayas restaurant had a great buffet breakfast for $20 a head if booked the previous night. Although Asian guests are catered for, we had a German visitor with us and it would have been good if some ham and cheese was provided to cater for northern European guests also.

Room Tip: Ocean view is worth the extra outlay
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  • Stayed: July 2013, travelled with friends
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Thank rosaposer165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this reviewResponded 5 August 2013

Dear rosaposer165 ,

Thank you for taking the time to provide valuable feedback regarding your recent experience at Mantra Sun City Resort.

We're pleased that you enjoyed your stay with us and take on board the maintenance issues you have raised, we will certainly attend to those.

We hope to get the chance to welcome you back in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Sun City

Address: 3400 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
Price Range: £73 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Sun City 4.5*
Number of rooms: 266
Official Description (provided by the hotel):
Mantra Sun City offers a range of hotel rooms and one, two and three bedroom apartments overlooking the Gold Coast beaches. Facilities include a heated indoor pool, outdoor lagoon with its own sandy beach and dragon waterslide, spa, sauna and steam room, tennis courts, games room, fitness centre and Koastal Kitchen Restaurant. Head down to the beach for a casual stroll along the esplanade. Start the day with a wholesome family breakfast or get everyone together for a catch up dinner in the Koastal Kitchen restaurant. The pizzas are fresh from the oven, the grills, salads, tapas to share and seafood fast and fabulous. Kids have their own special menu. Restaurant Opening Hours: Breakfast: 7.00Am - 10.00Am, daily Dinner 5.00Pm - 9.00Pm, daily Room service: Dinner 5.00Pm - 9.00Pm, daily **Photographic ID and a $200 Credit Card Pre Authorisation will be required for check in. No cash deposits taken.** ... more   less 
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Also Known As:
Mantra Sun City Hotel Surfers Paradise
Mantra Sun City Surfers Paradise, Gold Coast, Australia

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