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“needs a makeover”
2 of 5 bubbles Review of Mantra Sun City

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Mantra Sun City
Ranked #11 of 32 Hotels in Surfers Paradise
nsw australia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“needs a makeover”
2 of 5 bubbles Reviewed 9 May 2014

From the outside this place looks great.Handy location , trams stop out the front and a very short walk to the beach. Fantastic pools with water slides. Very good staff at the front desk.
But ….We had a 2 bedroom ocean front apartment.On entry to the room I didn't want to take my shoes off or sit on any thing.The decor is straight out of the 80s. The furniture was so old and grotty with stains and holes, I doubt a charity would take it.The walls were stained , the carpet just disgusting with threads pulled .The bench tops were stained and chipped and the fridge was falling apart.
This place is in desperate need of a makeover.The room feels grotty and it is 3 star at the best.
Im not sure if all of the rooms look the same or if ours was exceptionally bad.
Plenty of better choices in the area.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank traveller_3015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this review, 30 May 2014
Dear traveller_3015,

Thank you for your recent review and I am pleased that you found some positives with the resort including position, light rail, staff and the exterior building.

I would be ipleased if you could email me your details to Damian.Sillars@mantra.com.au so that I can investigate your room personally and get in contact with the owner and provide your feedback; this way I can ensure that this particular room is brought back up to standard quickly.

Once again, thank you for your feedback regarding Mantra Sun City resort.

Regards

Damian Sillars
General Manager
Mantra Sun City resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,653 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
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English first
Daylesford, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

We snuck in a quick getaway at Mantra Sun City while in the area for business recently. The location was fantastic, central to everything that we needed. Staff were friendly and the food outlet was great.
The view from the room was magnificent! Highly recommend the Ocean View apartments. We didn't have the kids with us, but the pool and recreational facilities would have been ideal for entertaining them. Would definitely return (maybe next time with the kids)!

Room Tip: Pay the extra for the ocean view apartments. You wont be disappointed!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boi64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this review, 30 May 2014
Dear Boi64,

Thank you for your recent review following your business trip to Mantra Sun City resort.

I'm pleased to read that you enjoyed your experience with us and look forward welcoming you back for your next sojourn with the kids.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Borgholm, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 May 2014

Our stay was great. Clean, spacious rooms, with a great ocean view. Restaurant was great and breakfast was to die for :) Kids loved the pools and waterslides. Walking distance to shops & restaurants and only a short drive to Sea world. Would stay at Mantra Sun City again!
The Bergland Girls :)

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ekobabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this review, 30 May 2014
Dear DonnaBergland,

Thank you for taking the time to provide feedback regarding your recent stay with us at Mantra Sun City Resort.

I'm very pleased to read that you and your family enjoyed your holiday experience in Australia.

I do hope to get the chance to welcome you back again on your next Australian holiday.

Best regards

Damian Sillars
General Manager
Mantra Sun City resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 May 2014

Love the place, had a great feel about it, friendly staff, super restaurant and the views from the room are to die for. I have recommend this already to my friend and they have already booked in..... Lastly the swimming is enormous Keep it up sun city

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trippo33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this review, 29 May 2014
Dear Trippo33,

Great to read a positive review like this, we certainly appreciate this feedback.

Fantastic to read that you enjoyed your apartment along with the leisure facilities and food and beverage.

We look forward to welcoming you back again in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
187 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

Stayed here for 2 nighst over the Anzac Weekend in a 1 bedroom apartment (1404). I only booked the day before going and asked for an ocean view room on an higher floor. Both requests were met with no problem. Free underground parking. Free internet in the Lobby but not in the room.

Walking distance to attractions, beach, shopping and many restaurants. Markets are held on Wednesday, Friday and Sunday nights at the end of Cavill Mall and this is within walking distance to the hotel. Breakfast was included and it was buffet style which was good. Great pancake machine to make fresh pancakes. Indoor and outdoor pools and spas. Also has a waterslide for the kids.

Rooms had everything you could need for a stay and free tea/coffee and milk supplied as well as toiletries. You need to bring your own beach towels or you have to hire them. Bed was king size and comfortable.

Tram is starting soon and there is a stop right outside the resort. Testing of the trams is currently being done and the wheels screech around the corners and we could hear this every time they came past. Hopefully this will be rectified before they commence. Alot of roadwork is also being done for the trams but not a night.

Overall we enjoyed our stay here and would return again. Friendly, helpful staff also.

Room Tip: Ask for ocean view
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this review, 28 May 2014
Dear Robyn A,

Thank you for your recent review following your stay at Mantra Sun City Resort.

I'm very pleased to read that we were able to meet your needs on a short lead basis and that you enjoyed your stay with us.

We look forward to welcoming you back to Mantra Sun City resort again in the near future.

Regards

Damian Sillars
General Manager
Mantra Sun City resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 April 2014 via mobile

We stayed here for a few nights. The staff were all lovely and so willing to help with any request. The apartments were very clean and spacious.
We have stayed at a lot of places on the Gold Coast and I would class this one as one of the best.
The children loved the water slides and of course the food.
Thank you sun city for such an enjoyable stay
The Marshall family

Stayed March 2014
Helpful?
1 Thank Nicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this review, 30 April 2014
Hi Nicky M,

Thank you for your recent review following your stay at Mantra Sun City resort.

I am very pleased to read that you and your family enjoyed your stay with us including our leisure and food experiences we have onsite.

We appreciate the feedback and do look forward to welcoming you back to Mantra Sun City resort again in the near future.

Regards

Damian Sillars
General Manager
Mantra Sun City resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gold coast
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

We recently stayed at mantra sun city. It's proximity to beaches,restaurant etc is awesome. The restaurant downstairs called koastal kitchen was stunning also withe great food. The pools with water slides were a hit with the children and the indoor heated pool and spa was great when it was slightly cooler. Our room was neat ,tidy and comfortable with Great views. Overall it's great value for money and the staff were all very helpful and friendly. Thanks for a great stay.

Room Tip: The eastern side of the building faces the ocean and the pool. Western side faces the hinterland and...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian S, General Manager at Mantra Sun City, responded to this review, 30 April 2014
Dear redley,

Thank you for taking the time to provide feedback regarding your recent stay at Mantra Sun City resort.

We''re very pleased to read that you enjoyed your stay and the leisure and food experiences we have available at the resort.

I'm sure the travellers will lilke your tips on the aspects of the hotel.

I do hope we get the chance to welcome you back to Mantra Sun City resort in the near future.

Regards

Damian Sillars
General Manager
Mantra Sun City resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Sun City

Property: Mantra Sun City
Address: 3400 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Surfers Paradise
#5 Spa Hotel in Surfers Paradise
#11 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Sun City 4.5*
Number of rooms: 266
Official Description (provided by the hotel):
Featuring unique Aztec-inspired designs and architecture, set amidst lush tropical gardens, Mantra Sun City is located just one block from the sandy beaches of the Gold Coast. With Mantra Sun City's facilities surrounding the 35 metre saltwater lagoon pool complete with dragon waterslide, the resort offers a range of hotel rooms and one, two and three bedroom apartments overlooking the Gold Coast beaches, canal waterways or surrounding hinterland. Take advantage of the resort's wide range of facilities, which include a heated indoor pool, outdoor lagoon with its own sandy beach and waterslides, spa, sauna and steam room, tennis courts, games room, fitness centre and Koastal Kitchen Restaurant. Head down to the beach for a casual stroll along the esplanade, finished off with a meal at one of the many cafes and restaurants on offer. Whatever you fancy, Mantra Sun City is the perfect location for a Surfers Paradise holiday. Koastal Kitchen The sun, the surf, the shopping, the excitement, it builds an appetite! Start the day with a wholesome family breakfast or get everyone together for a catch up dinner in the Koastal Kitchen restaurant. The pizzas are fresh from the oven, the grills, salads, tapas to share and seafood fast and fabulous. Kids have their own special menu. Located on the ground floor of Mantra Sun City. Restaurant Opening Hours: Breakfast: 7.00Am - 10.00Am, daily Dinner 5.00Pm - 9.00Pm, daily Room service: Dinner 5.00Pm - 9.00Pm, daily **Photographic ID and a $200 Credit Card Pre Authorisation will be required for check in. No cash deposits taken.** ... more   less 
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Also Known As:
Mantra Sun City Hotel Surfers Paradise
Mantra Sun City Surfers Paradise, Gold Coast, Australia

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