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“Excellent service at breakfast”

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Watermark Hotel & Spa Gold Coast
Ranked #8 of 31 Hotels in Surfers Paradise
Reviewed 20 March 2013

On a recent stay at this hotel, I was looking foward to the Eggs Benedict at the breakfast buffet I had enjoyed in the past. Much to my disappointment, on enquiring with a staff member, they were not available. I opted for the pancakes. Ten minutes later that staff member delivered to my table, you guessed it, 2 yummy eggs benedict. I was most impresssed. A gold star for service. The pancakes were good also! The Watermark is a comfortable enough hotel, well located, good bedding, but I would not rate as 5 star. Yes, the $15 parking fee per day as a guest did not go down well

  • Stayed: March 2013, travelled on business
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Thank jkochaustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,390 - 1,396 of 1,807 reviews

Reviewed 16 March 2013

We

My wife and I had the buffet dinner last night at the Watermark Hotel, Sufers Paradise and let me tell you, save your money and go elsewhere. Ordinary is the first word to come to mind. The standard and quality of food presented makes Mc Donalds look absolutely gourmet. The decor is really of cafeteria chic and the staff seem uninterested and can't wait for knock off. Shame, we were expecting a whole lot more, and for the high charge should have got it. Really misses the mark. I,d rate it 2/10.

  • Stayed: March 2013, travelled as a couple
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3  Thank Markyb55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2013

Small pokey little rooms with old fittings. Needs a refurb badly. Air con non existent, under sized beds, tiny bathroom with old fittings. Even the hot water jug (worth maybe $10) is hard to use because it is bolted down. It costs $15 a night just to park your car in the small hard to manouver car park. Hotel is hard to access because of the current road works. Never again, there are many many better hotels at the same price bracket.

  • Stayed: March 2013, travelled as a couple
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1  Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 28 March 2013

Thank you for posting your review. All feedback is valuable to us and we are very disappointed to read you were not satisfied with your stay. Please be aware that we are in the process of refreshing the hotel and currently undergoing standard room refurbishments. We are really excited about the results so far and hope we have the opportunity to provide you with a more positive experience in the future.

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Reviewed 9 March 2013

I have stayed at this location far too many times.

The rooms are nice, the beds are comfortable and the staff are polite. The easterly facing rooms have great ocean views.

The restaurants and bar are welcoming after spending the day in one of the conference rooms. Great location with easy access to all Surfers has to offer.

Can be a pain with parking though when it is peak season.

Room Tip: Any room is suitable here but the ocean view offer a better outlook,
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  • Stayed: October 2012, travelled on business
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Thank Sean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 28 March 2013

Thank you kindly for your feedback. We aim to provide exceptional service across all areas of the hotel and appreciate your comments about our rooms, staff and restaurants. We would like to let you know we have valet parking available to save the ease of parking during peak periods. We look forward to welcoming you back soon.

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Reviewed 9 March 2013

we stayed three nights in this excellent motel, the staff were amazing, the food divine! Amalfi is an experience in food that is unsurpassed. Management should be so proud of their staff, especially Megan and Jayson King, the chef. We loved the food experience at this amazing place and would recommend it to all. We will be back, both for the comfortable motel and the food!!!!! Well done all

Room Tip: just go and try it for yourself
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  • Stayed: February 2013, travelled as a couple
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1  Thank joy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 28 March 2013

Thank you for your fantastic comments. We are delighted to read you enjoyed your stay and Amalfi Bistro & Wine Bar. We will be sure to pass on your compliments to our staff and appreciate your positive feedback. We look forward to welcoming you back to the hotel soon.

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Reviewed 5 March 2013

I was really impressed with this hotel. The beds were so comfortable, the rooms were nice and clean and had a great location! The staff even upgraded us to a deluxe room, thanks! The only thing i was dissapointed it was lack of communication by the reception. No one advised us there was an extra cost for parking, a surcharge on credit and upon checkout we were told we were supposed to pay a $100 cash deposit but werent asked when we checked in....very confusing.

  • Stayed: March 2013
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Thank LRJ93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 28 March 2013

Thank you for your kind feedback and your comments about our comfortable beds, location and staff. We would like to apologise for the miscommunication at reception. Please be aware, this issue has been address internally. Once again, thank you for your feedback, we hope to have the opportunity to welcome you back to the Watermark Hotel & Spa.

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Reviewed 28 February 2013

My husband and I have stayed at the Watermark 5 times over the years and have always found it fantastic. It is very clean, the staff are friendly and helpful and it is close to everything including the beach and some lovely restaurants. The buses to theme parks and shopping centres are right outside. The in house bar and restaurants are also very good. It has an atmosphere like no other hotel we've stayed at and we find it is one of the best value on the Gold Coast. We are looking forward to another stay there in April.

Room Tip: Superior rooms are excellent value.
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  • Stayed: June 2012, travelled as a couple
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Thank Bree_La_Marca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 28 March 2013

Many thanks for your wonderful review. We really appreciate your feedback and are delighted to hear you had such a fantastic experience. We look forward to welcoming you back in April.

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Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range: £72 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas and fitness centre. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise, Australia

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