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Watermark Hotel & Spa Gold Coast
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Reviews (2,041)
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All reviewswaves restauranttram stopbuffet restaurantgold coastdeluxe roomper daylight railcar parkcentral locationwould stay againacross the roadcavill avesurfer's paradiseocean viewwalruspoolssurfers
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Reviewed 29 March 2014

The hotel is quite conveniently located - short walk from the beach. Some hotels in surfers paradise are closer though. The hotel met my expectations. I dont remember anything wrong about it. Anything too positive neither.

For the price I paid - I was satisfied.

Good breakfast buffet. Friendly chefs will prepare eggs how you like.

I would expect probably a bit better swimming pool and maybe some spas though.

Room was ok. Quality of sleep ok - but without anything special.

You can stay at this hotel with no risk of being disappointed.

  • Stayed: March 2014, travelled solo
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1  Thank Jacek_TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 15 April 2014

Thank you for your review and sharing your thoughts with us. We agree, being just a short walk to the beach makes us an ideal location for holiday makers. We’re thrilled that the hotel met your expectations and that you found us to be good value. We have two pools and two spas on level 2 for guest use. Thanks again for your comments and we hope to welcome you again soon.

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Reviewed 28 March 2014 via mobile

Checked into the hotel yesterday and was greeted upon arrival with drinks. Probably the best bit about the stay. As soon as we walked into our room it smelt and felt dirty. Our floor smelt also. Our tv is not working even though we had spoken to the hotel about it. We went to use the lifts and one was seriously not working properly which freaked us out. Its a good location but not for us. We went to grab dinner out last night was dissappointed with the choices so went back to the room and got room service. Was seriously disappointed and wont be doing that again. Im sure its good if y stay in an expensive room but its not worth it for us. Cant wait to check out and stay somewhere else. We did find the staff to be helpful.

Stayed: March 2014, travelled with family
4  Thank Brandi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 30 March 2014

Thank you for taking the time to share your thoughts with us; we’re glad you enjoyed your welcome drink on arrival. It seems as though you had a few disappointments during your stay which is unfortunate. We are located only a short walk from the heart of Surfers Paradise and there’s a wide range of dining options in the area if our signature restaurant, Waves, did not suit your tastes. The issues you experienced with the smelling situations have been passed on to the relevant department for investigation. Thank you again for your review. We’d love the opportunity to welcome you should you choose to stay with us again.

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Reviewed 28 March 2014

My 16 yr old son and I went for a quick 7 day getaway organised by a travel agent. We were extremely disappointed with the room set up (totally unsuitable for a mother & son) but this wasn't the hotel's fault. The Hotel itself was lovely, the staff helpful and friendly and we enjoyed our stay (once we got over the shock of being in such close proximity!). No decks from rooms so no where to get some space as the rooms were quite small. Food through room service excellent. Pools were lovely. We found walking to central Surfers easy and interesting so great location if no car.

  • Stayed: March 2014, travelled with family
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Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 15 April 2014

Thank you so much for your review. We’re glad you enjoyed the hotel’s location, facilities and in room dining. It’s a shame your travel agent didn’t recommend a larger room for you and your son but we hope you both enjoyed your stay with us nonetheless. We hope to welcome you back soon!

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Reviewed 23 March 2014

We stayed here last weekend for a 5 star experience, the rooms appear to be refurbished but l think you can find better on the coast.
The bathrooms were disappointing shower in the bath. The pool's and location are good, once the tram starts up it will be good for tourists without a car.
I know we paid $230 for a night with breakfast and for me this was too much we should have gone elsewhere but we are from Brisbane. If you got it under $150 a night with breakfast this would be a good deal.

Room Tip: We were on the 19th floor good views but ours was to the mountains which was disappointing
  • Stayed: March 2014, travelled as a couple
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1  Thank mb02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 31 March 2014

Thank you for your review and sharing your thoughts with us. We’re glad you enjoyed both of our pools- they provide a great spot for relaxing, especially with an ice cold drink in the sun! We’re sorry that you were disappointed with the shower and bath combination. We agree, our location is fantastic and when G:Link light rail begins, Surfers Paradise station will be directly in front of our hotel. Thank you again for sharing your thoughts and we hope to welcome you back.

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Reviewed 19 March 2014

the wife and i went to the waves restaurant at watermark in surfers paradise last Tuesday and had a good morning good food and friendly staff, how every at the time of morning we went there was a large number of Asian customers which you have to work your way around other than that we had a good time , i do feel sorry for the egg chef who was getting a bit of a hard time from the asian's all demanding eggs etc , he did manage to have a little joke with us and made one of the best omelettes i have ever had . We will go again !

  • Stayed: March 2014, travelled as a couple
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1  Thank peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 31 March 2014

Thank you for such a positive review on Waves Buffet Restaurant. As you know the restaurant is located on level one of the hotel and is open for breakfast and dinner every day. Perhaps next time you’d like to try our new seasonal seafood buffet or a delicious a la carte menu if you prefer? Thank you again for sharing your comments and we hope to be able to welcome you to Waves again soon.

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