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“nice hotel”

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Watermark Hotel & Spa Gold Coast
Ranked #8 of 32 Hotels in Surfers Paradise
caloundra
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“nice hotel”
Reviewed 20 April 2014

This is the second time I have stayed at this hotel. This time for 2 nights with my son. On arrival the concierge gave us both a nice cold drink which I thought was a good touch! I requested a room on a high floor and had to pay $10 per night more which was ok, although many hotels will not charge for this. (just saying!) The room was very clean, and the beds comfortable. The only issue perhaps for me is that the car park always seems to be full if you get back late in the day and then you have no access to your car. This is an issue for me as we were there for a sporting event and had a lot of stuff in the car it would've been good to be able to access if in the basement. However not a big deal overall and I would recommend this hotel. The location is excellent, a few minutes walk into the heart of Surfers and very friendly staff.

Room Tip: ask for a high floor - fantastic views!
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Stayed April 2014, travelled with family
Helpful?
1 Thank chillibin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (293)
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  • Chinese (Simplified) first
  • Czech first
  • English first
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English first
Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 April 2014

We departed yesterday after 7 nights. The worst hotel beds ever, had to sleep on top of the duvet for comfort, small cramped shabby room for a couple and 1 child, not enough storage. Internet connection only at additional cost, parking only at additional cost, and to top it all off, a rude insulting receptionist on departure, we were disappointed being overcharged for parking too, told we were lucky its onlt $15/night it would be $75 fine to park on the street! Lovely manners for a receptionist, I think not! Should we have asked for a better room? No we should have expected it for 4.5 stars! We were told on arrival we were upgraded I shudder to think what the original room was like. Worst 4 star hotel I have ever stayed in and I have travelled worldwide, max 2-3 star quality. Good point? Perhaps location, we will never return.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
Reviewed 17 April 2014

My partner and I stayed at this hotel for our wedding. They were AMAZING! Words can not describe how accomodating they were on top of their already fantastic attitude! They found rooms for all of our wedding guests and were always ready to assist us in any way possible. We will be staying here again!! Can not speak highly enough of these guys!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kylie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, NZL
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 April 2014

Was booked to stay here for two nights but had to cancel the second night for personal reasons, easy walking distances to beach and shops, some construction going on nearby for tram lines but didn't effect us. Was greeted at reception with a green punch? drink by one of the porters, was a nice touch but not really my thing. We stayed on the 5th floor, facing out towards Q1 and could see the beach/waves from our room. Had a few minor issues getting the lift to work - need to swipe card in order to get to your floor but one lift was a bit harder than the others. Carpark - first come first served, once it's full the porter needs to park your car across the road - receptionist said either in the building or the church. Unfortunately the receptionist who checked us out wasn't as friendly as the one who checked us in... Overall a good place to stay though.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nicbloxnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 15 April 2014
Thank you for your review. We agree that we are well located and guests often comment on how close we are to the beach and the action of Surfers Paradise. We’re pleased to read that we met most of your expectations during your stay and we hope to welcome you again!
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Singapore, Singapore
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 April 2014

Rooms are very clean, toiletries given is of good quality. 5 to 10 mins walk to Surfers Paradise Beach. I had a room facing Q1. Q1 viewpoint is just next door. Breakfast spread is good. Convenience store is around the corner. many chinese restaurants around.I paid SGD170+ for 2 breakfast inclusive, price is defintely more affordable than in Sydney. Goldcoast is really a very relaxing place to retire in :). One receptionist is really kind to let me print FOC a piece of info i need for my next destination. But my room aircon was horrible, i was sweating . i adjusted at 22 degree, it's not working, till the hotel staff came up to adjust to 19. its's still running on fa, he tried to bring a fan up. but after 15 mins, the aircon is then working . i did not sleep till 3 am.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 15 April 2014
Thank you for your review. We’re pleased to see that you enjoyed the location and price of the hotel. Your comments on the air conditioning are disappointing but we’re pleased to see our team were able to rectify the situation. We hope to be able to welcome you again soon.
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Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 April 2014

After a busy day at Seaworld we arrived to a smiling concierge who offered to park our car. We stayed on the 16th floor which had beautiful views out to sea, in front was the Q1 building but we still had sufficient views to enjoy. A beautiful bottle of champagne on ice was waiting for us when we arrived in our room. We had dinner downstairs at Waves Restaurant, it was the Seafood Buffet night, the prawns and oysters were to die for. It was a totally lovely experience. The king size bed was very comfy, we had a wonderful sleep. In the morning we had the Buffet breakfast in the Waves restaurant which was very enjoyable. I would like to complement the happy jovial waiter who was there and also was there the previous night. Nice to see smiling faces of hotel employees that early in the morning. I had a slight accident at the coffee machine, I spilt my coffee and broke my cup, but it was no problem to this lovely busy lady on duty, thank you very much for not making me feel more awkward than I already was. Our only bad experience was on going down to our car we didn't realise that we had to change lifts and couldn't understand why we couldn't find the car park, but after going up and down a few times and asking we were able to get where we wanted to go. Must be an age thing, maybe they could put notices in the elevator for us elderly folk! 100 points to the staff they made our visit truly memorable. Sometimes a smile here and there makes a difference to an experience. We will definitely recommend this hotel. Thankyou again.

Room Tip: The room would of got excellent if there had been a balcony.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AustraliaDebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 15 April 2014
Thank you for your review. We are very glad to read that you will recommend the Watermark. Customer service is what we pride ourselves on and it’s always great to receive such positive feedback from guests like yourself. Thank you again for sharing your positive comments. We look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 31 March 2014

My girlfriends and I usually travel somewhere different every 12 months to get away and be pampered and dine at nice restaurants.
However this year we decided to return to the Watermark Resort & Spa Gold Coast after having a wonderful time last year. We did have a couple of issues with our stay last year however "Koren" from Guest Relations @ Watermark offered us a wonderful package to return this year to make up for our previous stay. (See 2013 review for details).
We were greeted by "Nicole" @ check in with a warm "welcome back" and by name, which was a very personable and pleasant start to our stay.
Check in was with ease and in no time we were settled into our rooms, which were cleaned to a high standard and newly refurbished and fitted out with very comfortable bedding and the rooms had beautiful ocean views from the 11th floor.
Sleep quality was excellent, no street noise,
The Watermark is a short 5 minute stroll to the beach & Cavil Ave, numerous restaurants to choose from and public transport including the new rail which when finished runs directly past Watermark.
Due to our late evening arrival, we ordered room service which was delivered to our rooms within 20 minutes. Everything we ordered was very reasonably priced and delivered hot and delicious!
Concierge "Adam" was very helpful in making some reservations for our group and provided us with very helpful information.
Buffet breakfast at Waves restaurant at Watermark was good and reasonably priced, although a little more attention to replenishing hot food was needed as we had to ask for Bacon & Tomato which took nearly half an hour to get. Everything else was fresh and replenished promptly. "Michael" at Waves was very attentive and informative with local information, where to go, what to see and do etc.
The Watermark facilities, eg: 2 pools, sauna & spa were all clean and well maintained and easily accessible.
The L'Aqua day spa at Watermark is divine! The staff are "pamper angels". We enjoyed massages, manicures and pedicures with a High Tea in a private room next to L'Aqua Dy Spa. They also provided gluten free selections for one of our group.
Sadly all good things come to an end and check out process was efficiently processed and our luggage taken care of by the concierge.
Highly recommend The Watermark, we can't wait to return again!

Room Tip: Any room on the 11th and upper floor levels for great views and sleep quality.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1986couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 15 April 2014
Thank you so much for your amazingly detailed review. We’re thrilled to hear that your experience was 5 out of 5, and your positive comments regarding our staff have been passed on! Thanks again for your high recommendation and we look forward to welcoming you back to the Watermark in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Watermark Hotel & Spa Gold Coast

Property: Watermark Hotel & Spa Gold Coast
Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas and fitness centre. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise, Australia

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