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“Relaxing stay”

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Crowne Plaza Surfers Paradise
Ranked #7 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed 21 February 2012

The rooms were sound proof, balcony was too TINY, nice views. highly recommend the 4 winds restaurant on the 26th floor. reception were kind of rude, but rest of service was great. pool was too cold.. could have just been me. i agree it is outdated, position isn't too great if you dont have a car. enjoyed our stay, given the great price we got from a mystery wotif deal :)

Room Tip: we were on the 18th floor, very good view.
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  • Stayed: February 2012, travelled as a couple
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Thank Christina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,411 - 1,417 of 1,696 reviews

Reviewed 21 February 2012

My husband and I booked a 10 night stay here through need it now as a secret stay room. We were put in room 1411 and had a wonderful view. The room was very clean and quite spacious and the beds were very comfy.
The room was serviced daily, we found all the housekeeping staff very nice and they did a great job in refreshing the towels and cleaning the bathroom as well as vacuuming and restocking the tea and coffee sachets daily. Upon arrival we had a card welcoming us and the room was spotlessly clean.
This hotel is two blocks from the beach so a short walk and away from the hustle and bustle of Surfers which was a plus for us. It was only a short drive to all Theme Parks and shops.
The staff were all quite knowledgeable and very willing to help with any enquiries. They provide pool towels which was a bonus as it was rainy for the first few days and the spa was a godsend.
We have stayed in Surfers before but have found this hotel to be the best value for having such a great room. Would love to stay there on our next trip there and will be writing a letter to the manager with our thanks for such a great stay

  • Stayed: February 2012, travelled as a couple
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Thank Kerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

Spendt one night here and moved further into Surfers Paradise, as the location is not the best for finding good places to eat. New rail link is being constructed outside the hotel, until it opens there is no bus stop within 100 mts.
Room was clean, bathroom a bit dated, with a quick makeover.
Happy with rate we paid ($133) with secret hotels, would not have liked to pay full rate, as you can get better value in the middle Broadbeach.

Room Tip: If you want to pay double, upgrade to the other tower which has suites
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  • Stayed: February 2012, travelled as a couple
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1  Thank ozay02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2012

Average rooms, with comfortable beds!! No wireless Internet!!! Great restaurant with top quality food, and fantastic pool.

Location was average, far from Caville Ave and a bit out from Surfers... But still a short stroll to the beach

  • Stayed: February 2012
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Thank Ouli P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

Comfortable well-equipped room inc washing machine and kitchen, Free parking, Big pool. So-so service, No free wi-fi, Old interior, Old gym facilities.

  • Stayed: January 2012, travelled with family
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Thank Shaowei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

The Crown Plaza is old, the rooms dirty and furniture you wouldn’t by from an Op-Shop. I booked a Superior Twin Ocean View room with balcony for my wife and I. When we arrived we were kept waiting for about 15 minutes while both receptionists dealt with one person. When we walked into our room we were shocked at how knocked about the furniture and fixtures were. Scrapes, cracks and marks as well as dirty stains on chairs etc. Faded old carpet and filthy windows. There wasn’t even a bedside table on my side of the bed. The room which was supposed to face the ocean actually faced the Gold Coast HWY and construction works. When we phoned reception to ask for an upgrade we were abruptly told all the rooms were the same so we couldn’t upgrade however they would move us to the east side of the building so we could have the promised ocean view. A Bell Boy was sent up to our room with new swipe keys. He simply passed them to my wife and disappeared leaving us with our considerable amount of baggage to take to the lift down the hall and then go 4 floors below to lug our gear to the new room which was in similar condition to the first. The balcony was so narrow you could not squeeze past the cheap plastic chairs. Another thing was that there was not even a plate for you to put a cup on or place some food on. My wife and I have travelled quite a bit here and O/S and never have we stayed in an international hotel in such poor condition. The Crowne Plaza is in desperate need of a massive overhall including it's dilapidated salmon pink exterior. I could go on but suffice to say “be warned”. Do not fall for the blurb on their web site and don’t be fooled by the photos either. Just give it a huge miss. There are other lovely hotels in a lot better locations than the Crowne Plaza which isn’t within walking distance to anything but the Gold Coast HWY road works.

Room Tip: There arent any good rooms.
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  • Stayed: January 2012, travelled as a couple
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4  Thank lindsaydavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 5 February 2012

Many thanks for your review and I am most sorry that you encountered so many issues during your visit. These certainly do not reflect the high standards of service and cleanliness which we aspire to. Please rest assured I have followed up on your comments directly with the appropriate departments within the hotel, in order to ensure our future guests enjoy the the same type of stay which is reflected in the majority of our Trip Advisor comments.
David Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2012

Was lucky enough to book a mystery deal on wotif.com and find myself with a room at the Crowne Plaza at a dirt cheap price! My room was spotlessly clean and comfortable, a balcony to die for with fantastic views and impeccable service from the minute I walked in the door until the minute I left from reception, restaurants and concierge. The bed was very comfortable as well. I can't wait to stay again it is a must on my next trip! Only slight negative is that the hotel is not in the heart of surfers but that also meant less noise :-)

  • Stayed: November 2011
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1  Thank planningnextholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
Price Range: £77 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia

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