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“excellent hotel in great location”

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Crowne Plaza Surfers Paradise
Ranked #7 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed 15 August 2012

We only stayed for 1 night at the Crwne Plaza, while on the way North, but had a beautiful room with spa bath in the Gold Tower.
We booked as a mystery deal with Wotif, and it was great value.
Next time we will try out the Restaurants, but were very happy to have coffee and a croisant on the balcony,with fantastic views (from every room) this time.

  • Stayed: July 2012, travelled as a couple
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Thank jana50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,314 - 1,320 of 1,657 reviews

Reviewed 15 August 2012

Stayed for 5 nights and didn't have a single problem. Service was excellent, rooms were very comfortable and spacious, and facilities were all in good condition. Breakfast was fantastic with cafe/restaurant quality food. Room service meals were also great!

Also, the views from higher floor rooms are awesome! Couldn't have had a nicer way to relax in the afternoon.

Only areas that may need improving is the condition of some of the bathrooms, nothing major just some sprucing up of tiling and shower fittings to a more modern standard would have certainly pushed my review to pretty much 100% perfect. Ventilation in my bathroom wasn't great so there were a few mouldy corners but for a hotel of it's age, this is certainly understandable.

In all, was a fantastic stay and would definitely come back. Retains the full Crowne Plaza image and service you'd expect from them.

Room Tip: Higher floor rooms have the best views of the beach and surfers paradise. Also, upgrading to the Kin...
  • Stayed: August 2012, travelled with friends
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1  Thank planefreakmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

My mum and I recently took advantage of a special room/breakfast rate and stayed at this lovely property for 4 nights’ – we absolutely loved it.

Check in was efficient and polite and within minutes were on our way to our room. The room was located on the 23rd floor (room #2309) and had 2 comfortable double beds with an amazing view of the ocean. The room was meticulously clean and had a balcony with small table and two chairs – not a huge balcony but perfectly adequate.

The bathroom was large and also very clean with a large shower and separate corner bath tub.

Plenty of storage in the room – drawers, cupboard and closet. There were only a few coat hangers when we arrived but this was easily resolved with a quick call and more were delivered to us within minutes.

The location of the property is excellent being close to both Surfers Paradise and Broadbeach (approximately half way between each) and only a few blocks from the beach.

Free undercover self-parking provided. There were always plenty of car spaces available within easy access to the lifts.

We ordered room service twice and both times the meals were delivered promptly and the food hot.

The breakfast buffet had a large variety of delicious food. Service from staff was generally very good.

We also dined in the revolving restaurant on one evening which was fantastic. There are 4 different sections of buffet available: entrée/canapé type station, fresh seafood station, main meal type station and a dessert station. All the food we tried was delicious and the service we received was prompt and attentive.

After the time of our returning flight was changed for a third time, we enquired about a late check-out on our final day. We were incredibly appreciative when the customer service member kindly advised we could stay later as they did not require our room that day which meant we could enjoy more sunshine in the lovely pool area instead of having to wait at the airport.

There are roadwork’s going on out the front of the hotel at present (obviously out of control of the hotel) but there are road crew directing traffic during the day and we no noise apart from the ocean from our room.

We would definitely recommend this hotel and we will both certainly stay here again.

Room Tip: Ocean view rooms are quite and have brilliant views.
  • Stayed: August 2012, travelled with family
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1  Thank Brooke C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2012

The Crowne Plaza Gold Towers, Surfers Paradise, QLD definitely does NOT live up to its name. The rooms are a bit tired and worn out and are in significant need of some revitalisation.

The reception staff were somewhat curt and the whole experience is not helped by the road construction right outside the front door although, to be fair, that isn't the hotel's fault. However, they ought to offer a substantial discount as a result . The underground car park is a horror to navigate. We would NOT stay there again.

Having said that, we are of the view that the entire Gold Coast area is tacky and unworthy of our money, so we don't even plan on visiting the region again.

Room Tip: Ask for an upper floor in order to obtain something of a view.
  • Stayed: June 2012, travelled as a couple
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1  Thank Canuck1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 23 August 2012

Thank you for posting your review and I am very sorry that we did not meet your expectations.
It is most unfortunate that the adjacent roadworks impacted your visit but I am pleased to say these are scheduled for completion on the 31st August - and any associated noisy works have now ceased.
Thanks again.
David Brown
General Manager

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Reviewed 12 August 2012

I stayed here for 5 nights, and I have been disappointed, I originally booked in for 12 days but changed this after the first night to 5 nights. I looked on the net and found 1 bedroom apartment at the Crown for a price then called the crown, I then had our company book me in there, on arrival it was the same price as I was quoted, and the fella at the desk said “its a king bedroom apartment with a spa” this is just a fancy name for hotel room. First night the person next door snored and coughed so much, plus the elevator noise sounds like jet planes taking off, I had little sleep, and the staff where great and moved me to a different room, but still next to the elevators. So still the same noise all night and the Friday and Saturday where very unpleasant.

Room Tip: Check on the net for prices first, there are plenty of hotels and apartments on the Gold Coast all w...
  • Stayed: August 2012, travelled on business
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2  Thank Lukeofsouthened
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 23 August 2012

Dear Lukeofsouthened,
Thank you for sharing your comments with the TripAdvisor community. I was disappointed to hear of the noise which you encountered with the guest next door and also from the lifts. Please accept my most sincere apologies for the inconvenience caused.
Please let me know next time you intend to visit and I would be very happy to allocate you a room well away from the lifts and with no other guests adjacent to your bedroom.
David Brown
General Manager

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Reviewed 9 August 2012

Stayed 5 nights and had a lovely time, despite the roadworks. Had booked an ocean view room and was expecting to be located about middle of the tower, but even better - was put on the top level (24) with a fantastic view of ocean on one side and river on the other. Just gorgeous to watch the sun rise and set from that vantage point, plus it meant I was away from the noise of the work going on at ground level which was admittedly pretty loud and constant when I was in the pool/spa or restaurant (understand that the hotel can't do much about it though). Perfectly clean and well sized room, excellent amenities. Included buffet breakfast which was nice, although the service at the restaurant was a little vague and inefficient, even when not that crowded. All in all, though, a really nice hotel - will definitely stay again.

  • Stayed: August 2012, travelled solo
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Thank Linda47au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

I stay at this hotel for business regularly and find it to be of a good standard. I have to say that most of the sports teams that visit the Gold Coast must have the same opinion. Good size rooms and helpful staff and a short walk to Pacific Fair if you want to shop. It can be a little noisy around the car racing season and during schoolies!!! Try and get a room facing the surf as you won't get too much road noise and get a higher level floorOverall a good stay

  • Stayed: August 2012, travelled on business
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Thank MollyAust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 23 August 2012

Dear MollyAust,
Many thanks for choosing to stay with us when you visit the Gold Coast. I very much appreciate your ongoing patronage of the hotel.
Just a couple of points of clarity:-
The V8 Supercars event is held in October each year but we are 3 kilometres away from the track and cannot hear any associated noise.
The annual Schoolies event is held in mid November but we do NOT promote this event at this hotel as we are a fully licensed venue and in most cases Schoolies attendees are generally under 18 years of age. You may rest assured we monitor our in house guests very closely over this period as we do not participate in any Schoolies activities.
Thank you once again for sharing your feedback and please do not hesitate to contact me if I can assist you personally at any time.
David Brown
General Manager

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Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
Price Range: £79 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia

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