We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good quality hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Surfers Paradise
Ranked #7 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Sydney, Australia
Level 6 Contributor
187 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Good quality hotel”
Reviewed 1 November 2012

Have stayed here a few times and quality is always consistent. This time I stayed in one of the spa rooms which are on the corners of the hotel. The room is large with a huge bathroom and great views out to sea. Breakfast is very good, with a large selection of cold and hot food. Room service meal on the other hand was very average.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 6 November 2012
Dear Barry L,
Many thanks for your feedback on TripAdvisor and for your most favourable comments. However I am most sorry you had issues with room service and I would be very grateful if you could email me with some detail so that I can follow up with my team accordingly.
Once again, many thanks.
David Brown
General Manager
david.brown@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,626 reviews from our community

Traveller rating
    597
    694
    237
    53
    45
See reviews for
313
663
98
280
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (431)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 October 2012

Very disappointing. Booked a queen room through a reputable, corporate travel agent. We were given a twin room, and the hotel staff told we had been upgraded and that they had done us a favour. When we insisted on a queen bed, we had to wait a long time. I missed business appointments. We were then given a room on level 2 with a view of the Shell petrol station over the road, and lots of pool noise, which ended late and began early. And there is no wifi in the rooms. The cheap motel over the road (near the Shell) has it. So do 2 star hotels in Vietnam. Won't be back.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robfrombrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang, Malaysia
Level 6 Contributor
257 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 26 October 2012 via mobile

We stayed here for two nights. Loved the free parking ($10 a day valet). The room was comfy and was quiet. Would stay at again. We didn't eat in the restaurant though. The only complaint would be that the reception was only open in one tower which made some things a bit slow

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank webbsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 6 November 2012
Dear webbsm,
Many thanks for sharing your comments with the TripAdvisor community. I was very pleased to hear you had a quiet and relaxing stay with us. Thank you for choosing Crowne Plaza Surfers Paradise when you visit the Gold Coast.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 October 2012

We got the spa room with a balcony and view. The view was good but not what expected when you are promised 'ocean view'. The Spa was lovely and clean as was the rest of the room.
The light and airy decor was much appreciated

The staff were helpful and polite and the hotel has some great food available.

Pros: Well priced, a good sleep, professional staff, very clean, no unhappy surprises - JUST LOVELY!

Cons: Quite a walk to central Surfers where all the action is at. It wouldn't be an issue for us but it was raining heavily a lot of the time and this meant we had no option but to taxi it such a short distance.. getting a taxi in Surfers to take you a short distance is a bit of an achievement.

Remember: Make sure you know what type of 'view' you are paying for and that you can't walk to central surfers from this hotel in heels!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diamondsandpearls_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 6 November 2012
Dear diamonds and pearls_88,
Many thanks for reviewing your recent stay with us. I am very pleased to hear you enjoyed your visit and I do hope we have the opportunity to be of service to you once again in the not too distant future.
Thanks again.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bacolod, Philippines
Level 6 Contributor
147 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 13 October 2012

Stayed here with my wife. It was our first time to this hotel and the Gold Coast. Friendly and helpful staff made our stay very pleasant. The view from our room on 23rd floor was amazing. Although we are not exactly spring chickens, we had no problems walking to the beach and to the restaurants in Broadbeach. For good cheap eats, we discovered the Broadbeach Bowling Club about 5 mins walk from the hotel. We didn't eat at the hotel but did try the cocktails at the Relish Bar and they were pretty good.

Room Tip: Ask for ocean view
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snurglefarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 6 November 2012
Dear surglefarb,
Many thanks for taking time to post your review on your recent stay with us. I note it was your first visit to the hotel so thank you for choosing us this time and I do hope we see you again soon.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 October 2012

Perfectly reasonable, well appointed and clean rooms for a reasonable price. The place doesn't overflow with personality or character, but I suppose one shouldn't expect that from a large hotel chain. The location isn't ideal, quite a walk to the nearest excitement, the beack is a ten / fifteen minute walk away.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidMaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 15 October 2012
Dear DavidMaggie,
Many thanks for choosing to stay with us and for posting your review.
Our location is midway between the heart of Surfers Paradise and Broadbeach - but we are proud to be one of the few remaining hotels on the Gold Coast which offers complimentary parking for our guests.
Thanks again and I do hope we have the opportunity to look after you once more in the not too distant future.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2012

I stayed here for business during August 2012. I stayed in a lovely room with 300 degree views and plenty of natural light.
As I also attended a conference here I can vouch for the skill of the staff in the functions area, who demonstrated a high level of professionalism when attending to conference goers needs.
Catering was good, both in the hotel function areas and main dining room.
The listing of this hotel is somewhat misleading though as it is much closer to Broadbeach than surfers paradise. However the light rail is being installed at the front door of this hotel and in the near future access to this gold coasts main attracts will be easy.

Room Tip: The corner rooms have the most spectacular view and are well worth the premium.
See more room tips
  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 8 October 2012
Dear PetaT,
Thank you for your very kind comments on your recent stay with us and I am pleased to hear the conference which you attended went so well.
Regarding our location - we are on the corner of First Avenue and the Gold Coast Highway. First Avenue is in fact the most southern street in the Surfers Paradise precinct, so technically we are in Surfers Paradise albeit geographically we are slightly closer to Broadbeach - so we get the best of both precincts nearby!
Thank you once again.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Surfers Paradise
1.0 mi away
Novotel Surfers Paradise
Novotel Surfers Paradise
#14 of 31 in Surfers Paradise
412 reviews
1.6 mi away
QT Gold Coast
QT Gold Coast
#4 of 31 in Surfers Paradise
2,658 reviews
0.8 mi away
Watermark Hotel & Spa Gold Coast
Watermark Hotel & Spa Gold Coast
#8 of 31 in Surfers Paradise
1,465 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Mantra on View Hotel
Mantra on View Hotel
#11 of 31 in Surfers Paradise
2,635 reviews
1.1 mi away
Hilton Surfers Paradise Hotel
Hilton Surfers Paradise Hotel
#12 of 31 in Surfers Paradise
3,232 reviews
1.0 mi away
Meriton Suites Broadbeach
Meriton Suites Broadbeach
#1 of 21 in Broadbeach
7,598 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Surfers Paradise? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Surfers Paradise

Property: Crowne Plaza Surfers Paradise
Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Ctrip TA, IHG, Hotels.com, Agoda, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Crowne Plaza Surfers Paradise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing