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“Value for money”

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Crowne Plaza Surfers Paradise
Ranked #7 of 31 Hotels in Surfers Paradise
Certificate of Excellence
South Africa
Level 5 Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Value for money”
Reviewed 15 October 2013

spent 3 nights here booking a secret hotel via wotif.com
definitely received more than the price I paid. Excellent service all round. Rooms although large in size could do with a make over. We had a sea facing room with a small balcony. Views awesome from the revolving restaurant on top of the hotel. Although just 3 blocks from the beach, walking to Cavell Avenue could be tiresome and a little dingy at night. Free parking un basement was an added bonus.
Only real negative was the wifi which was only offered at reception with a maximum of 30 min a day. Queried this with reception as i was informed by IGHgroup via email that Holiday Inn hotels provide FREE high-speed Internet access in every guest room. Foe some unknown reason , reception told me that Australia was still in process of going that route? I was not too happy with that response!!
Nevertheless still felt that for price I paid, I received tremendous value as I had booked over the school holiday season and hotel was also full to capacity! if you have a car, would definitely recommend this hotel!

Room Tip: higher floors and sea facing
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
1 Thank haroonb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 16 October 2013
Dear haroonb,
Many thanks for posting your review after your stay with us recently and I am very pleased to hear you enjoyed your stay with us.
With regard to internet charges - these are currently provided on a complimentary basis to all IHG Rewards Club Platinum and Gold Elite members, and with effect from January 2014 to Club members also.
Once again, many thanks for sharing your comments with the TripAdvisor community and I do hope we have the opportunity to look after you once again in the not too distant future.
David Brown
General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (432)
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Sydney
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 October 2013

This is a really lovely and comfortable place to stay at Surfers Paradise. The food is excellent quality and delicious from the huge buffet breakfasts to dinner in both restaurants and room service. Children are also well catered for. The beds are very comfortable and the bathroom has both a large corner bath and a shower. Great for both adults and the kids or for relaxing those tired muscles in a deep warm bath. The views from the rooms are amazing and beautiful and my family enjoyed a wonderful holiday. Thank you Crown Plaza Surfers Paradise, we shall return!

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank SydneyBec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 16 October 2013
Dear SydneyBec,
Many thanks for sharing your review with the TripAdvisor community and I am very pleased to hear you enjoyed your stay with us. I do hope we have the pleasure of your company once again sometime soon.
Many thanks for choosing Crowne Plaza Surfers Paradise.
David Brown
General Manager
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Perth, Australia
Level 5 Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 October 2013

I was excited about staying at Crowne Plaza on the Gold Coast however upon arriving I found the rooms to be quite outdated and we had to call Reception every day to advise our spa wasn't working and the whole time it was not fixed nor were we offered an alternative room.
Breakfast was a buffet and the food was good. The view from our room was gorgeous and it was a close walk to everything but overall an average experience.
This was back in August 2011 so may have changed since then.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank nicoleara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 16 October 2013
Dear nicoleara,
Many thanks for sharing your review from your stay with us two years ago. I was very sorry to hear of the issues which you had with the spa during your stay. Please accept my most sincere apologies for our shortcomings on that occasion as it is normal practice to offer a room move if the front desk has been notified of a maintenance item.
I am pleased to hear you enjoyed our breakfast buffet as we do receive great feedback on our wide selection of hot and cold items and the fresh juice bar.
Thanks again.
David Brown
General Manager
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Brisbane, Queensland, Australia
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 October 2013

Pleasant surprise that our wotif mystery booking turned out to be this place! Got a free upgrade to an apartment style room with kitchen, living area, and outdoor area too! Bathroom is beautiful and love the jacuzzi tube!

Room is a little old, but easily overlooked after settling down. Not near surfers paradise at all. Need to take a bus to get there.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Hiyuki O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 23 October 2013
Dear Hiyuki O,
Thank you for sharing your thoughts on your recent stay with the TripAdvisor community at large.
i am pleased to hear you enjoyed your visit to the Gold Coast and that you had a comfortable stay with us.
I do hope you have the opportunity to visit us again sometime soon.
David Brown
General Manager
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Gladstone, Australia
Level 4 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 October 2013

I recently went on a girl weekend away and we booked a dinner, breakfast package. The room we were given was ocean front.

From the moment we arrived we were greeted by friendly staff and nothing was to much bother.

We were worried on arrival that it was going to be average because the colours were very dated but we soon realised this was not the case.

The room was clean and had a great view. The food was incredible..

The location was to far for us to walk to surfers so we caught a bus directly outside the hotel. We decided to get a cab on the way back and this was approx. $9.00.

We had a great stay and will definitely be coming back for another visit

Room Tip: I would definitely ask for an ocean view room and check out the current packages as this will save y...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 13 October 2013
Dear Robyn B,
I was very pleased to hear you enjoyed your stay with us recently and thank you for sharing your comments accordingly.
Thank you for choosing Crowne Plaza Surfers Paradise when you visit the Gold Coast .
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ADELAIDE
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 October 2013

At the end of August my husband and I again settle for a four day stay at this hotel. Once again it met all our expectations. From the time we arrived there were welcoming staff, the concierge remembered us from the previous year. We were allocated a suite high up with ocean views at the Broad beach end. A card and welcome back gift awaited us on our kitchen bench. Once again the rooms were spotlessly clean, the comfort of the bed was fantastic as was the leather sofa in the lounge area. The balcony at the front provided fresh air, delightful views all with the sound of crashing waves. From the bedroom window there was a wonderful view down the coast and across the hinterland, the hinterland view even more sensational from the large bathroom windows.
The hotel has very attractive well kept grounds, green lawns, tropical plants, two swimming pools and a delightful chapel that is set in the garden area.
We enjoyed meals, breakfast lunch and dinner in the hotel restaurant, all being of good standard with staff to match. We also enjoyed a room service meal one night. The service and the food was excellent. The presentation of the tray was set up like you would expect at a five star
restaurant. The friends who joined us for this meal were most impressed. A pleasant speaking lady from room service took the time to call to make sure we had everything we needed in the way of plates and cutlery. We did not eat at the revolving restaurant as we had done so the previous visit and we were not impressed however for overseas or interstate guests you may well feel the fantastic views of the coast make the visit to the revolving restaurant worthwhile.
The hotel grounds are very well kept, beautiful lawn area, tropical gardens,pathways, two swimming pools and a gorgeous chapel.
The frontage of the hotel is on the main highway where there is a regular bus service. There is also a bus service that runs through the back street, just a short two street walk from the hotel. This service is a two stop ride into Broad Beach shopping centre where there are a host of restaurants, it goes onto Pacific Fair and beyond. In the other direction the same service will take you into Surfers central and onto Sea World. The hotel is a walkable distance to the beach and also Broad Beach for those who are fit. Love this hotel and as long as it keeps up the great service we will continue to visit. Thank you Crown Plaza Surfers Paradise.

Room Tip: Love the views high up Broad Beach end ocean facing.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TashAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 13 October 2013
Dear TashAdelaide,
Many thanks for posting such an extensive review on your recent stay with us at Crowne Plaza Surfers Paradise. I am very pleased to hear you enjoyed your long weekend with us on the Gold Coast and I do hope we have the opportunity to be of service once again in the not too distant future.
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 October 2013

We had a very hectic weekend of meetings and functions organised and wanted to stay in a location that suited all the events.
This place was perfect. It is easy to access all areas on the Coast; it is quiet; it has very friendly and obliging staff (we needed access to the business centre in Sunday and it was no problem).
The room was very good; clean; smelled fresh and contained all the pampering ammenties.
Although we were too busy to take advantage of the pool and the restaurants, these were well patronised with smiling people.
The beach view was so calming for us when we returned home; a cold glass of something on the small balcony in the moonlight and we were relaxed again. The beds gave us a peaceful sleep and our early departure from the parking garage did not disturb anyone.
Would recommend this place to anyone on business or just as a place to relax and hit the beach.

Room Tip: Ask for a room with a beach view. You wont be dissappointed
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 13 October 2013
Dear Bruce M,
Many thanks for sharing your review and for your recommendation to other TripAdvisor followers. I am very pleased to hear you enjoyed your stay with us and do hope you have the opportunity to stay with us again sometime soon.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Surfers Paradise

Property: Crowne Plaza Surfers Paradise
Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#6 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia

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