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“Great Hotel! Great Service!”

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Crowne Plaza Surfers Paradise
Ranked #6 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Level Contributor
100 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Great Hotel! Great Service!”
Reviewed 27 June 2014 via mobile

Stayed here for 4 nights with a girlfriend! We had an amazing view of the goldcoast and loved our time here!

The staff were super friendly and helpful!

The rooms are spotlessly clean and well equipt with everything you need!

Great location right near broadbeach and just far enough from surfers that you can avoid the whole "party, young people" scene if that's what you want!

We had an issue with our spa bath not working and this was fixed within 30 minutes!

Room service is tasty and prompt! Try the pizza, it is AMAZING!!

We had a friend up to the room prior to heading to dinner and staff were fine with this!

Great hotel, great service! Highly recommend!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fluceb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, 30 July 2014
Hello fluceb,

So glad to see that you had a lovely stay with us and that you loved the view - it is pretty special to be able to wake and see and hear the waves crashing in.


Thanks for the great room service tip on the pizzas.

Best wishes,

Victoria
Marketing Manager
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1,167 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (306)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Brisbane, Australia
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 June 2014

stayed here weekend of Country Music Festival and thought hotel was very good in good position. Only a little walk in either direction to be a Surfers or Broadbeach. Will be even better when the monorail starts as there is a stop right outside.

Room Tip: If you are not in the tower and looking for the heated pool, it is at the bottom of the tower. You...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, 27 June 2014
Hello Colleen H,

Thank you for your review. Glad to see you found our location to be suitable for the Country Music Festival held in Broadbeach recently.

Best wishes,

Victoria
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2014

Lovely hotel, staff were all friendly and helpful with a smile, room was very spacious and had a great view, spa bath was good. Only negative I have is the rotating restaurant, the staff were very good they just weren't enough of them so what should have been a very enjoyable experience was tainted by struggling to even get a drink of water and the food wasnt replenished often enough so people were just standing around waiting. Pool areas were lovely although the largest area pool was a little on the chilly side!
As the trams will now be on and stop across the road from the hotel it will be great to get into town as it is around 15-20 mins walk although all flat just an alternative for families with small tired children! Would stay again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, 22 July 2014
Hello Donna R,

Thank you for your review - and your feedback on staffing in the revolving restaurant, I have passed this along to the team so that they're able to staff accordingly.

So glad to read that you enjoyed your stay with us. The Light Rail is now operation and a huge asset to the area, especially to our guests as you mentioned who will be able to utilise the stop in front of the hotel to easily connect to various areas along the coast line.

Warm regards,

Victoria
Marketing Manager
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Perth, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 June 2014 via mobile

We stayed for an extra long weekend in June and had a fantastic time.
Our room was very spacious and had a 180 degree view of surfers paradise from the ocean to the mountains.
The hotel and rooms do need an update but still very clean and well maintained.
The king bed was very comfortable and the staff were all very friendly.
We had a rental car and were able to park it in the basement at no extra charge.
Would certainly recommend this hotel and will be our first choice when we return.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Jafe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, 22 July 2014
Hello Jafe1,

How lovely to see that you enjoyed your time with us. Thank you for your feedback in regards to the rooms - I shall pass this along on your behalf.

Thank you for your recommendation to other travellers.

All the best,

Victoria
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 June 2014

From my hire car first stop at the front of this hotel, the staffs were very helpful all the way. Check in was seamless, they even help me in how to best use my PP benifit for breakfest arrangement, also newspaper provided every morning.
The inter-connected room were spacious, clean and very comfortable. Good view to both ocean and inland. The balcony is a great place to take in the view with a glass of drink.
Pool area is great, but there is not much else for kids.
Parking is easy under the hotel.
Location is good if you prefer a quiter part of Surfer, but it is not hard to get to busy part of town for dinner or night life, especially light rail should be start running by now and there is a stop less than minutes away. Also there is a good restaurant at the top of the hotel.
Will stay there again for comfort factor.

  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Tomy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, 22 July 2014
Hello Tomy L,

Thank you for your lovely review after your recent stay with us. It is lovely to see that you found everything to be as you wanted and that will you return to us.

Thank you for taking the time to leave us with your review.

Best wishes,

Victoria
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 June 2014

My partner and I decided to choose the 'Wotif' Mystery deal and we were not disappointed with drawing the Crowne Plaza! Our spacious king spa room in the Gold tower was fantastic value for money - large bathroom (with a jet spa), port rack/wardrobe, comfortable king bed, sofa lounge, tv, desk etc. It was very secluded as the Gold Tower was not overly populated with guests due to off peak tourist season. Only disappointment was that there was no DVD player (although i'm sure if we asked we could have had one brought up). Reception staff were delightful and helpful on check in and check out.

Breakfast was on special and was good value. Lots of options. Free car parking. Pool area looked really nice.

Room Tip: Don't need to pay the extra $$ for ocean view room - we had great ocean views from level 5
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4078andbeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, 22 July 2014
Hello 4078andbeyond,

Thank you for taking the time to leave us with your review after your recent stay with us. So very glad to read that you enjoyed your tome with us.

Best wishes,

Victoria
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 June 2014

Stayed just one night in an ocean view twin room. Hotel called day before to confirm, which I thought was nice. Check in process easy, was offered morning paper asked if I would need a late check out. Room was fine, huge bathroom, with corner bath, shame I did not have time to use it! View was lovely. Got breaky room service, which was nice to enjoy on the balcony, balcony was a bit small. Staff were great and very friendly. Did not use the pool area, but it looked very nice. Highly recommend for a weekend away! Only hassle was we got back at around 9 on a Saturday night and there was no parking.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaylea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, 18 July 2014
Hello jaylea,

I'm sorry to hear about not being able to find a spot in the car park on a Saturday night, our Concierge team are always happy to assist in these situations.

However, I am happy to hear that you had such a lovely stay with us.

Thank you for leaving your review.

Best wishes,

Victoria
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Surfers Paradise

Property: Crowne Plaza Surfers Paradise
Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#6 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia

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