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“Best location in Surfers Paradise!”
Review of Chateau Beachside

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Chateau Beachside
Reviewed 12 March 2014

Quite possibly the best location in Surfers Paradise!

Negatives!
Sadly, you are just paying for space and nothing else. Room isn't serviced (unless you stay longer than 7 days). If you want to change towels, you must pay $3. The pool is pretty much a larger container of clorox. While they do provide cups, you must clean it yourselves (which unless you pack sponge and dishwashing liquid, you must go and buy it).

Positives!
Now for the good stuff. This property offers various types of room, but there is only one real choice for you BEACHFRONT VIEW. I just opened the windows and was amazed at the view. It was surreal, almost like paradise (pun intended).

The employees working downstairs were BEYOND EXTREMELY helpful.

While the pool is filled with clorox, the area did provide for some of the best sunbathing spots in town. Sauna and steam room would get a score of D- (C at best).

Summary!
To be honest with you, I'm not sure I would return to this property. But I don't regret my stay here. Take this for what it's worth.

Room Tip: Choose beachfront rooms (other views just don't do it justice)
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  • Stayed: March 2014, travelled solo
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Thank hondurican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 March 2014 via mobile

The shared spas could be improved, maybe a couple more? They were always busy. but loved the location and the room, the pool open hours are very good for the hot weather there.
The reception staff weren't that great, but did not have any problem.

  • Stayed: March 2014
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Thank CCrisley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

Stayed over a long weekend period as a family of 4. Great central location within walking distance to great restaurants and things to see. Absolute beachfront is a bonus and for the price is great value. Look forward to seeing what the current renovations bring. Don't expect 5 star but worth considering if you're not going to spend all your time in your apartment. Consider it somewhere to lay your head, with a great view. Nice clean large pool with ample seating availability.

  • Stayed: March 2014, travelled with family
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Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

The location was exactly what we were after. Pleasantly surprised by the size of our room. The only disappointment for us was not being able to utilise our view to its fullest because of the safety rail outside the sliding door. Shame the rail doesn't go out as far as the concrete pad does.
Overall though we would certainly consider booking again.

Room Tip: Ask for poolside view.
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  • Stayed: March 2014, travelled as a couple
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Thank MollyBB3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

After staying one night, top floor room 1801 at chateau beachside surfers paradise I am feeling tired and a little ill with a headache due to lack of rest and stress throughout the night. All night there was a noise from some sort of pipework on the roof, it was on some sort on a timer every half hour or so? after calling reception after hours for some support I was told that this was unherd of but security would be sent to look at the problem, I gave my room number but didnt hear back from anyone so I did a quick search online and found there had been previous complaints on the same problem with promises of fixing the problem from management. So you can imagine my surprise on check out when reception (short blonde woman in her late 40's/early 50's) said they had never herd of this problem in fact made me feel it was all in my head saying staff had stayed in the exact room 2 weeks ago with no complaints of any pump noise. no empathy, no apology, a simple 'sorry for the inconvenience' would have been enough but denial and making me feel like a liar was wrong. Bottom line is you shouldnt put paying customers in a room that you KNOW is not upto the standard advertised and pretend it has never been an issue..or at least give a warning and discount for inconvenience to the customer. I will be making a formal complaint if this issue is not resolved asap for other future patrons. I look forward to managements response to this review.

  • Stayed: March 2014
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Thank angetip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau2012, Manager at Chateau Beachside, responded to this reviewResponded 13 March 2014

We do have a problem with the water pump on the roof which we have noted to the Body Corporate on previous occasions. Unfortunately the woman you spoke to at Reception was only new and she was not aware of the previous complaints.
We have sent a copy of your complaint to the Body Corporate for them to action.
Unfortunately the pump noise does not happen every night. We are not exactly sure why it happens some nights and not others. That is why when one of the staff stayed in that unit she did not have any disturbances at night, even though she was aware there had been complaints previously.
Thank you for taking the time to bring the problem to our attention again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014 via mobile

Our room was big with all the kitchen equipment, fancy dining table, sofa, tv and dvd player.

The weather wasn't so good when we were there so we picked up some free rental movies from the reception. They have good selection of movies from every category and surprisingly new ones too.

There is a very big pool and 3 jacuzzis, 2 of them being modern with the bubbles and cool lights. There's also a steam room that smelled weird and a typical aussie "sauna" heating only up to 40C.

There are great grocery stores just 10 minutes walk away so you can cook your own meals if you want to.

  • Stayed: February 2014
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Thank Oskari H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

I stayed here with my teenage daughter for 2 days and really enjoyed the staff(always pleasant and helpful) and location. You are within a 5 minute walk to shopping, eating, surfing, beach(right out front) and one of the best breakfast spots(right across the street is Delikatessen). The rooms are budget, but fine. Our room overlooking the ocean was great with the warm breeze rolling in on the morning. Really cant wake up much better than that :)

Room Tip: Over the ocean is your best bet
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  • Stayed: February 2014, travelled with family
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1  Thank Darryll_Williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau Beachside

Address: Corner The Esplanade And Elkhorn Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 124 Speciality Lodging in Surfers Paradise
Price Range: £51 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chateau Beachside 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Chateau Beachside Resort is the ideal location for your next relaxing getaway. Only one block North of Cavill Mall, The Chateau Beachside is located in the heart of the shopping, dining and entertainment precinct. Featuring 3.5 Star rated facilities and the world famous sandy shores of Surfers Paradise just metres away, you're sure to find what you are looking for right here!Situated in the heart of Surfers Paradise, all units have spectacular ocean views of the famous Surfers Paradise beach below. ... more   less 
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Also Known As:
Chateau Beachside Hotel Surfers Paradise
Chateau Beachside Surfers Paradise, Gold Coast, Australia

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