Booked this trip through scenic. It was definitely cool to ride in a hot air balloon, but we went expecting to go over the Gold Coast, but ended up just over the farm land, which was a lot less interesting than we had been expecting.
The guides weren't much of guides at all. The bus driver didn't explain where we were going or what we were doing. In the air the pilot didn't guide us at all or talk about the scenery. There was little to no communication so you were left in the dark a bit.
It could have been a much more enjoyable experience with just a few small tweaks. They definitely need to consider the customer service aspect a bit more. If someone had just explained why we weren't going over the coast, if it was due to weather, I would have been much more satisfied.
Overall really only worth it if you can go over the coast, otherwise we could have ballooning over farmland anywhere.
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