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“Awesome accommodation”
Review of Mari Court Resort

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Mari Court Resort
Reviewed 1 September 2011

Our family (my husband and I and our two older children) stayed at Mari Court. for a week. The resort was lovely, we looked out over the tropical gardens and the swimming pool from our second storey apartment. The staff were very friendly and we were stoked to be able to get access to our room when we arrived at 9.00am - after getting up at 3.00am to catch our flight, this was very much appreciated! It is in a perfect location, a short walk to the bus stop and a 10 minute ride to either Surfers or Broadbeach. There is a nice restaurant within walking distance plus also an easy walk to the Surf Club for a reasonably priced meal. The apartment was spotless, with everything you need - if you choose to cook (I didn't!) you could, and also a washing machine and dryer. Plenty of space for a family of four in the two bedroom apartment. Would definately stay there again!

  • Stayed: August 2011, travelled with family
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1  Thank ktp60890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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179 - 185 of 202 reviews

Reviewed 15 August 2011

i can definately recommend this property. the location is great and is situated approx 1/2 way between surfers and broadbeach - so about a 15 min walk to each or a 2 minute car trip. the staff were very friendly and helped us out in a jam and were able to book some extra accommodation for us at very short notice. cheap internet which was great and the apartments are set in very private and luscious gardens. the pool is a good size and the temperature was great - the spa was also very popular and relaxing, when we could get in it. the size of the apartments are generous and we were pleased to find small amount of detergent and washing powder supplied (to start you off) - as these apartments are self contained, you will need to buy extras if you need them, such as toilet paper, etc. we did hire extra towels @ $2.50 each - but this was also fine as we had a washing machine and dryer which we used. overall, would definately stay at the mari court resort again!! :-)

  • Stayed: August 2011, travelled as a couple
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2  Thank jayjay1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2011

My friends and I stayed at the resort during a recent trip up to the Goldy. We had a 3 bedroom appartment that was comfortable for all. The rooms were clean and tidy and the beds were of a very high standard. The Hosts general knoledge of the area and reccomended many great places to dine and drink.

Wouldn't heitate in booking our next trip up the Coast at the Mari Court Resport. I've stayed twice already and my friends and I are already looking to book our next trip and stay here. A+

  • Stayed: July 2011, travelled with friends
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Thank Brendan_faz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2011

We booked a family room for a five days and the room was ok, but nothing great. The hotel owners were excellent at pointing out shows and an excellent Thai resturant. Inside courtyard is like an oasis.

  • Stayed: December 2010, travelled with family
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3  Thank vinijohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2011

I stayed here for schoolies with 3 friends for 11 nights, the place is really nice as was the location with the bus stop just there and a fairly short walk to the closest supermarket. All the staff were nice and very helpful. i will definately stay here again

  • Stayed: November 2010, travelled with friends
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Thank BravoCharlie92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2010

We stayed here for the second time in two years. It is fantastic. The gardens, pool, location really make it a great place to stay. We are a pretty fit lot and enjoy the walks into Surfers or Broadbeach. Because Mari Court is located about in-between both its only about twenty minutes stroll along the beach to either. Viv ,Dennis and Nikki are really lovely people and take a great deal of pride in everything they do. Will definetly stay with them again.

  • Stayed: September 2010, travelled with family
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2  Thank MelbourneJohno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2010

With out a doubt, the most disgusting service we have ever received from any Australasian accommodation.
When we organised the booking we were advised that because we had 4 small children, we would be on the ground floor. We ended up on the second floor with 26 stairs, which with small kids was very differcult. Viv (one of the owners) was extremely rude, when we asked for the bed for our 2 year old (which had been booked.) He slept on the floor for 3 nights!! She said that we were lucky that the mari resort took us in as we had a group of 6! The alternative accommodation had no damas with this!!!! When we confronted Viv about our dramas, she really didnt give a toss. She actually told my wife that she wanted us to leave!!! (funny - because I told my wife to record that conversation on the mobile!!!)
Thank god for our travel agent who was able to find us a superior accommodation, on the water front, that was child friendly.
We will never stay at the Mari Court Dump again, and will strongly advise friends, family and anyone who mentions the Gold Coast to not go near this place.
For an extra small amount our latter accommodation was ten thousand times better!!

VIV - TRY WORKING ON YOUR CUSTOMER SERVICE - IT REALLY SUCKS

  • Stayed: August 2010, travelled with family
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4  Thank kayacatajola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 October 2010

A very disappointing review over a situation we believe we did everything possible to rectify your concerns which were caused through no fault of Mari Court Resort.

The following points may help to clarify the events:

1) The travel agent through whom you made your reservation never advised us of a ground floor request - as we were fully booked the best we could do was a mid floor apartment which is 15 steps from the ground floor reception area.

2) Upon contacting your agent re the additional bedding for your children I was advised that on the 15 July 2010 your wife advised the travel centre that no additional bedding was required - to reduce costs the infants would share existing bedding.

3) When advised of charges relating to additional bedding your wife advised me not to worry about it - hence I was surprised to recieve a call at 1am in the morning querying where the additional bedding was.

I had many reasonable conversations with your wife over the three day period your family were at Mari Court. It was not until her rudeness toward myself & your agent reached a
non-acceptable level it became apparent that in the best interests of your wifes mental state at the time it would be best, with the assistance of your agent for your family to relocate to another resort.

As a token of goodwill to your family Mari Court waivered the minimum night stay period to ensure there was no financial loss to you.

Within a week of your departure I recieved a personal note from your agent thanking me for my assistance in this matter.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mari Court Resort

Address: 23 Wharf Rd, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Comfort Inn & Suites Mari Court)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 123 Speciality Lodging in Surfers Paradise
Price Range: £81 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mari Court Resort 3.5*
Number of rooms: 59
Official Description (provided by the hotel):
Mini Golf ... more   less 
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Also Known As:
Mari Court Hotel Surfers Paradise
Mari Court Resort Surfers Paradise, Gold Coast, Australia

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