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“Average apartment”
Review of Mari Court Resort

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Mari Court Resort
Singapore
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Average apartment”
Reviewed 21 September 2013

Booked a 2 room apartment for 4 pax.

The apartment had dated furnishing and looks very old. The floor were not carpeted (freezing during winter). One of the bathroom had a problem with the screen door. The single beds in my room were on rollers, which was very irritating to sleep on. Rooms all have a musty smell and doesnt feel very comfortable.

Kitchenette is fully equipped with fridge, stove and oven. Great for cooking meals.

The best feature was that the best parking was free (included in the room charges) and it's connected directly to the apartment stairways.

It's not exactly very near surfer's paradise, it was 4 bus stops away (15mins walk) and the closest (small) supermarket was about a 10mins walk away. Not very accessible.

We could not give our feedback when we check-out as the reception area was closed (very limited opening hours). There was only a key-drop hole, so we left without giving any feedback to help improve.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michy_27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this review, 24 September 2013
Thank you for your feedback it is most appreciated.
There is a feedback sheet in the back of all of our compendiums.
Our apartments are spacious and affordable.We are constantly upgrading the apartments to meet the needs of our guests.

If there are any maintenance issues we attend to these as soon as we can when notified.
The beds are on rollers so our cleaners have easy access for cleaning the floors.If this is an issue we can stabilize the bed for the guest.

Mari Court is a family resort and the reception is not open 24 hours.
Our reception hours are 8.30 to 5 pm week days 8.30 till 3.30 Saturdays and 8.30 till 12.00 pm on Sundays.
We do have a 24 Hours answering service if our guests have any issues.
The managers are on site and are available for emergencies

Our location is half way between Surfers Paradise shopping area and Broad Beach shopping area. Our guests enjoy being out of the busy areas but still close enough for easy access.

We do have a large car parking area and this is a great feature thank you.

kind regards,
Alison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
Masterton, New Zealand
Level Contributor
177 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 16 September 2013 via mobile

5 of us stayed here last week for 7 nights. We had an excellent time. All the staff were lovely and so helpful. Our room was fine, a little run down but it was clean and comfortable. We had a great time and were pleased at the end of a busy day to have somewhere like this to come back to. The pool was amazing! I will definitely stay here again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EmmaTauranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this review, 17 September 2013
Thank you for the great review.
Mari court staff a very happy that you enjoyed our resort.
We look forward to your return.

Kind regards,
Alison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 14 September 2013

Wasn't very impressed with the service from reception, firstly was told I hadn't paid even after providing receipt number, had to log into bank account to show receptionist the money was paid, I was reading what I was signing and it was rudely snatched out of my hands stating that's not for you to read. I think a $200 deposit should be mentioned at the time of booking also. The rooms were average, bedding needed washing before being slept in and the washing machine doesn't spin. The toilet door also locks from the outside while your in it and the whole floor smelt like urine on arrival. All could have been over looked if service was better. Will not stay again or recommend to family/friends

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skyelea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this review, 14 September 2013
Thank you for your feedback Skye.
As discussed with you personally on departure we apologize for the misunderstanding you had at reception.
This apartment has just been freshly painted with a refurbished kitchen.There may have been a slight odor remaining still from the paint.
We also do require a $200 bond on the room as this is a hotel policy and it is stated on the information when booking.
Our apartment have clean linen on every bed and if there is was an issue and we were notified we would have attended to this urgently.
On checking the toilet door the inside door lock was half down which would have made it catch.
With regards to the urine smell in the whole floor this is unfounded as there is a plug in deodorizer in the stairwell.

Kind regards,
Alison
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Level Contributor
11 reviews
Reviewed 12 September 2013 via mobile

The unit wasn't as clean as it should be. Wardrobes and some drawers hadn't been cleaned properly. We went to give our unit a vacuum before we left. The bag was full and ripped and the Floor mop was dirty. Looked like they hadn't been changed in ages. One sofa was broken at one end and very uncomfortable. The unit and grounds were good and the staff were very friendly. We enjoyed our stay there. Just a pity the cleaning staff didn't do a better job.
Relle Wood

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rellewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this review, 14 September 2013
Thank you for your review Relle,
We appreciate your feedback and are very disappointed that our cleaners have not been up to standard with the cleaning of the apartments.
There will be a thorough investigation done on all the issues you have raised.

Kind regards,
Alison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2013

I was very unpleased with this resort. Linen was changed once in 14 nights and that was only after I said something on day 7 - having 3 children (1 with bowel issues) this was not acceptable. The washing machine leaked,fan didn't work,holes in walls,when the cleaners finally did come they were very rude talking in Indian to each other - didn't vacuum or mop, rooms should have a minimum standard for cooking essentials - I had 1 knife and no chopping boards - my mum stayed in the room next to us and had a selection of different knives. I will also be writing all this to the body corporate as I didn't pay almost $2000 for a run down room.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mezza2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this review, 9 September 2013
Mari Court is most disappointed that you had an unpleasant stay with us.
We do our utmost to cater to all our guests needs.
If there are any maintenance or apartment issues we do attend to these urgently when we are informed.
Our apartments are self catering and when the stay is more than 8 days there is a service clean mid stay.We are more than happy to provide extra linen on request if there is any guest issues requiring this.
At Mari Court we are family friendly resort and keep our accommodation costs low so it is affordable.

kind regards,
Alison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
7 reviews
Reviewed 5 September 2013

I would like to thank everyone at Mari Court. My wife and I have been over a few times by ourselves but finally took the kids over and because of the location and facilities had our best trip by far. There was nothing better than coming home from a long day at the theme parks and jumping into either the spa or pool. The reception staff were even so good as to give us vouchers for a beautiful breakfast at the surf club and also watch our bags whilst we waited for our airport transfer. Can't wait to head back.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allanmark1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this review, 7 September 2013
Thank you so much for your great review.
Mari Court staff endeavor to make every ones holiday experience enjoyable.
We look forward to your family joining us again.

Kind regards,
Alison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 September 2013

Stayed here for seven nights and was impressed. The staff were lovely, and our suite was luxuriously large - six of us never felt cramped. Even though lots of suites seemed to be occupied we hardly encountered another group, which was nice because we usually had the pool and spa to ourselves. It's in a great location being 10 minutes walk south of the main Surfers Paradise shopping strip.

Stayed August 2013, travelled with family
Helpful?
Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this review, 4 September 2013
Thank you for your great review.
We are very happy you and your family had an enjoyable holiday at Mari Court.

Regards,
Alison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mari Court Resort

Property: Mari Court Resort
Address: 23 Wharf Rd, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Comfort Inn & Suites Mari Court)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mari Court Resort 3.5*
Number of rooms: 59
Official Description (provided by the hotel):
Mini Golf ... more   less 
Reservation Options:
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Also Known As:
Mari Court Hotel Surfers Paradise
Mari Court Resort Surfers Paradise, Gold Coast, Australia

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