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“Great late booking bargain”
Review of Mari Court Resort

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Mari Court Resort
Reviewed 13 July 2014 via mobile

It's not a plush hotel at all but it's clean and functional. We booked last minute and had a great apartment, top floor. The block is well designed and has a great location.
My only moan was the lack of kitchen utensils, cheap cutlery and a kitchen sink plug that was too small for the plug hole?!?
We will stay again.

Stayed: July 2014, travelled with friends
Thank sharon3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded 16 July 2014

Hello Sharon,

Thank you so much for your feedback.
Mari Court endeavors to keep tariffs to an affordable rate so everyone can enjoy a holiday.

The correct sink plug has now been installed into the apartment, sorry for the inconvenience.

I agree with your comments on the utensils and will be recommending replacements.
Hope to see you again soon for a longer stay.

Kind regards,
Alison

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116 - 122 of 202 reviews

Reviewed 28 June 2014

We had a fantastic 2 weeks stay at Mari Court Broadbeach. It was relaxing, close to all amenities, very helpful friendly staff and a huge, swimming pool & great bbq area. Our apartment was everything I could have wished for, lovely decor, clean, spacious & inviting.

  • Stayed: May 2014
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Thank russleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded 3 July 2014

Hello,
Thank you so much for taking the time to write such a fantastic review. Wayne and I are very happy you had an enjoyable stay with us.
We look forward to you joining us again soon at Mari Court.


Kind regards,
Alison

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Reviewed 28 May 2014

We stayed 2 weeks in a 2 bed apartment in May. Thanks Guys for a great family vacation. Apartments have all the necessary facilities to enjoy your stay with full kitchen and laundry facilities. Kids enjoyed the pool and spa, mind you so did I! Really good position on Broadbeach and Surfers. Some very nice nice local restaurants. Very relaxed visit will stay again in the future.

  • Stayed: May 2014, travelled with family
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Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded 1 June 2014

Hello Andy,
It was our pleasure to host you and your family for your well deserved holiday break.
Next time we visit Nelson we will make sure we look you up at your motel.
We look forward to your return to Mari Court.

kind regards,
Alison

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Reviewed 27 May 2014

We spent 12 months saving for this holiday. On arriving at the Comfort in we were left to wait 20 minutes before we were helped. We paid for our rooms up front, but to tell you the truth if I had set eyes on any of the 3 rooms we were shown (the 3rd on we felt we had no choice but to accept) I would never of paid half of what they were asking for and that we ended up paying! The first room had rust in the freezer, floor boards missing leading into the main bedroom, mould in both the showers, rust on the skirting boards leading in to the kitchen. I was so disgusted I went down stairs and asked for another room. On accepting that room, I should of had a better look! This one had mould on the dinning room chairs, a huge rip in the fake leather lounge suite which was nicely hidden behind a pillow, a foul smelling food disposal unit which later I was told never existed. Even though I had 10 witnesses! The bed was like sleeping on cement and the washing machine was covered in rust! The towel rail was hanging off and the light globes were all broken. That's what I can remember. I made complaints and was told the management was sorry to hear of how un happy we were. That was it! So I commented on there Facebook page and posted the photos of the rooms that we had stayed in only to have Mari Court BLOCK ME FROM THERE FACEBOOK PAGE! Oh and they deleted my photos and comments. So seeing Trip advisor had awarded them best place to stay for 2014 I thought I would let your readers know how terrible this resort is!

  • Stayed: August 2013, travelled with family
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3  Thank Ilovepaul01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Manager at Mari Court Resort, responded to this reviewResponded 21 June 2014

Hi Debbie,

At Mari Court we go out of our way to ensure our guests have a positive experience as we would like them to come and see us again. If ever there is any reason a guest is unhappy with an apartment we will move them to another one of their choice depending on availability. If there is a maintenance issue that may have been overlooked we will address it immediately we are made aware of it.

Last year was our first year at Mari Court and at the time you stayed in August, we were still working our way through the apartments tidying up maintenance things as they were being identified so we were pleased that you made us aware of a couple of issues in the apartments you stayed in. It was just a shame we weren’t immediately made aware so that we could have moved you to another apartment. Those issues were dealt with straight after you left and every apartment is now checked thoroughly by our maintenance person before our guests check in.

Your summary of faults and the not so flattering close up photos of the maintenance issues are certainly not representative of Mari Court and we have been working very hard in the 18 months we have been managers to achieve the rating accorded us on Tripadvisor. It has been hard but enjoyable work and we have made a lot of friends and enjoyed an excellent report with the majority of our guests.
Your many posts on facebook have been responded to by our receptionist.
I am very sorry that you are still feeling very aggrieved and that all your other positive holiday experiences were spoiled by the apartment issues – it is very distressing for Alison & I because we want all our guests to enjoy their experience at Mari Court.
As compensation we would be happy to offer you and your family an additional 2 free days on a future booking of 4 days or more, in an apartment of your choice.

Kind Regards
Wayne Stoddart
(Manager)

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Reviewed 13 May 2014 via mobile

Our family stayed at Mari court in May. It was a fantastic place to stay, very close to both surfers and broadbeach. Apartments were clean and comfortable with a nice view of the gardens. The staff were wonderful and nothing was to much trouble. We loved how the Mari court was only 3 levels and we had the ground floor. Great for young families.I would recommend the Mari court to anyone . We can't wait to go back. Thanks for a great holiday.

Stayed: May 2014
1  Thank Suzie1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded 1 June 2014

Hi Suzie,
Thank you so much for taking the time to give us such a fantastic review.

We look forward to seeing you and your family again.

Regards,
Alison

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Reviewed 1 May 2014

We stayed for 5 nights in April 2014. Apartments are lovely. Very clean and staff were excellent. Great security for the underground parking and also when moving around. All tours can be booked from reception. It is on the broadbeach side of Surfers and only about a 3 min walk to the beach. Restaurants in Broadbeach lovely and much better than going into Surfers.
Only about a 20min drive to all the Theme Parks. Would definitely stay there again. No complaints at all

  • Stayed: April 2014, travelled with family
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Thank kms61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded 2 May 2014

Thank you so much for your lovely review.
We enjoyed hosting your family group.
Looking forward to seeing you all on your return visit.

Kind regards,
Alison

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Reviewed 27 March 2014

The attitude of the staff at Mari Court has always been excellent. The rooms are clean and tidy and spacious. Love the tropical garden atmosphere and when Ive needed help with my bookings for my tours, reception has always assisted. Love it all. Better than staying at a hotel where they dont care who you are.

  • Stayed: March 2014, travelled on business
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Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded 2 May 2014

Thank for your fantastic review Jason, we are thrilled you enjoyed your stay with us.
Hopefully we will see you again soon.

Kind regards,
Alison

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mari Court Resort

Address: 23 Wharf Rd, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Comfort Inn & Suites Mari Court)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 123 Speciality Lodging in Surfers Paradise
Price Range: £80 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mari Court Resort 3.5*
Number of rooms: 59
Official Description (provided by the hotel):
Mini Golf ... more   less 
Reservation Options:
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Also Known As:
Mari Court Hotel Surfers Paradise
Mari Court Resort Surfers Paradise, Gold Coast, Australia

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