With out a doubt, the most disgusting service we have ever received from any Australasian accommodation.
When we organised the booking we were advised that because we had 4 small children, we would be on the ground floor. We ended up on the second floor with 26 stairs, which with small kids was very differcult. Viv (one of the owners) was extremely rude, when we asked for the bed for our 2 year old (which had been booked.) He slept on the floor for 3 nights!! She said that we were lucky that the mari resort took us in as we had a group of 6! The alternative accommodation had no damas with this!!!! When we confronted Viv about our dramas, she really didnt give a toss. She actually told my wife that she wanted us to leave!!! (funny - because I told my wife to record that conversation on the mobile!!!)
Thank god for our travel agent who was able to find us a superior accommodation, on the water front, that was child friendly.
We will never stay at the Mari Court Dump again, and will strongly advise friends, family and anyone who mentions the Gold Coast to not go near this place.
For an extra small amount our latter accommodation was ten thousand times better!!
VIV - TRY WORKING ON YOUR CUSTOMER SERVICE - IT REALLY SUCKS
- Official Description (provided by the hotel):
- Mini Golf ... more less
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- Also Known As:
- Mari Court Hotel Surfers Paradise
- Mari Court Resort Surfers Paradise, Gold Coast, Australia