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“This was a horrible holiday”
1 of 5 bubbles Review of Mantra Wings

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Mantra Wings
Certificate of Excellence
Sydney
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“This was a horrible holiday”
Reviewed 8 July 2011

Room was filthy, furniture was passed it's used by date, Staff were lazy, too much noise, very very bad position - there's a building site across the road. Very hard to get to Surfers and Broadbeach. My recommendation to you is, you would be making a big mistake if you stayed at Mantra Wings.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank HolidayDudeSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraWings, General Manager at Mantra Wings, responded to this review, 11 July 2011
Dear Guest

I am dissappointed that your stay at Wings did not meet your expectations however we do value your feedback to improve standards as well as meet and exceed guest expectations. I would also welcome the opportunity to discuss and understand these concerns directly so that specific details could be explained and addressed.
I also encourage our guests to raise any concerns whilst staying at the resort so that every opportunity is taken to ensure a pleasurable stay.

Kind regards
Keith Gallagher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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485 reviews from our community

Traveller rating
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    18
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Japanese first
  • Korean first
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  • Any
English first
Bronte Park, Australia
1 review
Reviewed 8 June 2011

My partner and I stayed here last week for 5 nights 6 days. When we arrived to the hotel it was a smooth process checking in. We got to our room and realized we weren't going to have any sun and we were also looking out on to the highway- I called reception and asked if we could get a room facing north so we could get the sun. The girl at reception organised straight away for us to move up to the 11th floor facing north and it was fantastic! Real spacious and clean room looking out to the beach and over the beautiful pool. There were 2 bathrooms in the room. The balconies are huge. The beds are SO comfy! Would definitely recommend this hotel. When we checked out we had a late flight and were hanging around the hotel in the lobby when a lovely guy named Keith (manager we think) came down and let us use the facilities until we had to leave for our flight. (the spa etc). The pool and spa are awesome - spa is very spacious and private.. The hotel is within 10 mins walking distance to Surfers and very close to Broadbeach. easy to get public transport outside to all theme parks. Great little restaurants around. Will definitely be back!  Thanks Mantra Wings!

Room Tip: Be friendly if u would like to change rooms.. :)
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  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carla_leitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraWings, General Manager at Mantra Wings, responded to this review, 13 June 2011
Dear Guest

Thank you for taking the time to write your review and I am glad we could make your stay & visit to the gold Coast an enjoyable one. We certainly encourage guest feedback and it is always encouraging to receive positive recommendations about the property and team member customer service. We look forward to you visiting Mantra Wings again sometime when you next decide to visit the Gold Coast.

Kind regards
Keith Gallagher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 March 2011

My partner & I recently stayed at Mantra Wings for 5 nights, we had an apartment on the 3rd floor facing out towards the canal - which was actually very nice. The apartment was furnished beautifully & of a very large size - i must admit furnishings were worn in certain places but you do expect that from a 6 year old resort which has plenty of guests coming & going all year round.
The pool is wonderful - a fab temperature & of a great size, infact all facilities are very versatile. Lastly the place is very clean, tidy & manucured well. You can tell that all the staff that work there are very good at doing there jobs, helpful & extremely friendly.
Thank you all for a great stay! Will definately return.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melc111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraWings, Manager at Mantra Wings, responded to this review, 14 March 2011
Dear Guest

I am delighted that we have made your stay at Mantra Wings a memorable one with not only our facilities but also with the service offered by our team members.
We also look foward to welcoming you back when you next decide to visit the Gold Coast.

Kind Regards

Keith Gallagher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 January 2011

The room was DEFINATELY NOT 4.5 star as advertised (more like 2.5 - 3 Star) and was grossly misrepresented.

The furnishings were abhorent, and should have been updated years ago
The TV did not work, even after repeated attempts to get it fixed.
There was a disappropriately large amount of intoxicated, obnoxious Yobbos staying there - leaving their trash in the landing. Tehhno playing into the night
The Bus stops outside the Buildings were closed, making it very difficult to get around.
The rom was full of dust, and the windows were so dirty, I could hardly see outside.

The place was not worth half of what I paid, and I would never ever return there

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GLOBETREKKER093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraWings, General Manager at Mantra Wings, responded to this review, 23 January 2011
Dear Guest
Thank you for your feedback as we appreciate the comments to improve our standards and exceed guest expectations within our maintenance and housekeeping departments.
The closure of the bus stops is only temporary and unfortunately beyond our control as this is an initiative of the City Council to provide a future light rail service to our area.
Once again thank you for the response and hopefully we will have a future opportunity to share our hospitality when you next decide to holiday.
Kind regards
Keith Gallagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 December 2010

I stayed at the Mantra Wings for 8 nights in May 2010 with my family, and we all absolutely loved it! The room we stayed in was great, and had a huge deck to suite a large family or group of friends. The rooms were very spacious and clean, and although we didn't spend too much time in our room, we could have done so easily.
All of the facilities at the hotel were great as a whole. There is a beautiful pool, which we definitely spent a lot of time in, a tennis court, a playground if you're traveling with young children, and a gym, which I had every intention of using, but just never found the time.....
The people were also very friendly, and helped us out a lot in regards to getting directions to various places, and figuring out the train system.
I would definitely recommend the Mantra Wings to most people, but mainly to families with older kids, or a group of friends.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwi194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraWings, General Manager at Mantra Wings, responded to this review, 20 February 2011
Dear Guest
Thank you for taking the time to comment and it is a pleasure to have helped in making your visit to the Gold Coast an enjoyable one. I will pass on your compliments to our team and look forward to welcoming you back when you next visit.
Kind Regards
Keith Gallagher ( General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2010

I stayed at the Mantra wings from the 29th of October til the 6th of November with my mother. It was amazing. We emailed ahead of time saying we were arriving before check-in time and they said they may have our room ready then. We ended up arriving an hour before we said we would and our room was ready. That is what i call fantastic service! It was very clean, tidy, modern. Two big bathrooms, awesome view of the highway and river. The staff were excellent in getting our air conditioning to work when we couldn't! I can't say anything bad about our stay there, except that we wish it was a lot longer :) We plan to return in 2011 for a month!

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Natalie1605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraWings, General Manager at Mantra Wings, responded to this review, 7 December 2010
Dear Guest

Thank you for your compliments and we are pleased to have been able to make your stay at Wings a most enjoyable one. I have shared your compliments with our team & we look forward to welcoming you back in the future.

Kind regards
Keith Gallagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2010

stayed here for our first week of our holiday.the front desk staff are extremely helpful and polite!rooms were clean and the decor was comfortable and modern.the veiws from our apartment(easterly face)were impressive.parking was easy and pool and playground area clean.we are definetely looking forward to returning to the mantra wings.we thank them for a warm welcoming,very comfortable stay!

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trudi001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraWings, General Manager at Mantra Wings, responded to this review, 5 December 2010
Dear Guest

Thank you for your comments as we certainly appreciate your time to write and especially when we have made your holiday experience an enjoyably memorable one. We certainly look forward to welcoming you back to Mantra Wings when you next visit the Gold Coast.

Kind regards
Keith Gallagher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Wings

Property: Mantra Wings
Address: Cnr Fern St & Gold Coast Hwy | 18 Fern Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra Wings 4*
Number of rooms: 58
Official Description (provided by the hotel):
Just 300 metres from the rolling surf and two minutes from the heart of Surfers Paradise, Mantra Wings is close to all the action and one of the most contemporary holiday resort apartment complexes on the Gold Coast. Built on the former site of the iconic Pink Poodle Motel, the property offers spacious, self-contained One, Two and Three Bedroom Apartments or Two Bedroom Penthouses. All apartments and penthouses feature full kitchen and laundry facilities, air-conditioning, cable TV, internet access, stereo and spacious balconies with views across the Gold Coast and surrounds. Some of our apartments have an indulgent spa bath and this is available on request, however cannot be guaranteed. Alternatively book one of our Two Bedroom Penthouses which all offer spa baths, plasma televisions and stainless steel appliances. The resort features a freeform lagoon style pool and waterfall, private spa grotto, full-size tennis court, fully equipped air conditioned gymnasium, steam room, children's playground, barbeque facilities, porte cochere, grand lobby and secure undercover parking. Located a kilometre from the centre of Broadbeach and Surfers Paradise, Mantra Wings provides access to two of the most popular holiday destinations on the Gold Coast. Parties and excessive noise are not tolerated in apartments. Registered guests only permitted in apartments after 9pm. Failure to comply with the above will result in eviction of the guest/s from the property. Mantra Wings reserves the right to retain all accommodation paid. *Bookings will only be accepted if made during reception hours* Maintenance Notice: Please note maintenance work is being carried out on the pool decking area and surrounds from 3 May until 26 May 2017. The pool will be closed throughout this time. Mantra Wings management team wish to apologise in advance for any disturbance this may cause and encourages you to take advantage of the beach only 200 metres away. ... more   less 
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Also Known As:
Mantra Wings Surfers Paradise, Gold Coast, Australia

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