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“Very comfortable and well located”
5 of 5 bubbles Review of Mantra Wings

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Mantra Wings
Certificate of Excellence
melbourne
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very comfortable and well located”
Reviewed 2 March 2014

We really enjoyed our stay here and wanted to stay a day more... Comfortable rooms that are spacious. Would recommend it to the traveller who wanted a little space. The location for us was great, because we had a car, but is a little out of Surfers Paradise (10 minute walk).

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank inkychunks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry G, General Manager at Mantra Wings, responded to this review, 12 March 2014
Dear Inkychunks, thank you for your recent contribution on our Trip Advisor Review SIte, I was pleased to read of your review and happy to hear that you rate our units for their spaciousness and comfort.

The location in relation to Surfers Paradise and Broadbeach will be further improved when the Light Rail starts running past the Resort on ths 1st of June.

Thansks once again and I look forward to welcoming you back to the Resort some time in the future.

Kind Regards
Kerry Gribble
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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486 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 February 2014 via mobile

Great location, clean spacious rooms, ocean view, nice pool, spa and others.
Stayed here 10 nights with husband and sister. Had great time. Friendly reception service.
Secured parking.
However, i would like to mention about single bed being cheap quality broken, had to swap with another one , had same issue for second time.
I was informed that extra beds has been rented from different company? Not sure what receptionist meant by this.
Aircon wing was broken, had to use tape/ thread to work around it.
Rest is all good. Will surely come back next time but will inquire about single bed system if required.

Stayed February 2014
Helpful?
Thank Mediaxlnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry G, General Manager at Mantra Wings, responded to this review, 11 March 2014
Dear MediaInc, thank you for you recent contribution towards our Trip Advisor review site, it is always great to get feedback from guests who have stayed for a period of time such as yourself.

Please accept my apologies for the issues that you experienced with the Air Conditioner and Rollaway Bed, we did encounter a couple of problems with the Rollaway Beds which were identified recently as a result of guests noting the problem, this issue has now been rectified, so thank you for bringing this issue to our attention.

I have shared your feedback with the rest of the team and we look forward to welcoming you back to the Resort some time in the future.

Kind Regards
Kerry Gribble
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 February 2014

Stayed recently with my partner and another couple, along with their 2 year old son. Had a 2 bedroom apartment on the 9th floor. Apartment was clean, well stocked and large (which was needed with a 2 year old running around and all the equipment that comes with them!).

Facilities, including the pool, were beautiful. No complaints there.

The only thing I would suggest is to try and get a room on the ocean side. We were over the Gold Coast Highway so at times it was very loud with cars and sirens etc. but that's expected when right outside a highway. Otherwise - no complaints.

Room Tip: Request room on ocean side where possible - rooms on other side next to Gold Coast Highway so can be...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keeloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry G, General Manager at Mantra Wings, responded to this review, 23 February 2014
Dear Kate M, thank you for your recent contribution towards our Trip Advisor review site, I appreciate your feedback on our rooms and facilities, I see many parents arrive here very happy with the facilities where the needs of families with active children are well catered for.

Whilst I agree that the Ocean side is the quieter side of the Resort, the Hinterland side has some great views especially as the sun sets, and provides a great back drop when sitting on the balcony after a big day at one of the Coasts many theme parks.

Thanks once again for your feedback, I look forward to welcoming you back to the Resort some time in the future where we will do all we can to accommodate any requests you have.

Regards

Kerry Gribble
General Manager
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Eagleby, Australia
2 reviews
Reviewed 13 February 2014 via mobile

Stayed for the second time at mantra wings for the night before my wedding and had booked a one bedroom but got upgraded to a two bedroom :), only downside was the aircon was leaking water and was right above the tv!! And one of my room keys was bent but I've stayed before for my 21st and I love how there is so much room in the lounge room area and I love that I don't have to pay for parking like other hotels in the area

Stayed October 2013, travelled with friends
Helpful?
Thank Carla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry G, General Manager at Mantra Wings, responded to this review, 23 February 2014
Dear Carla M, thank you for your recent contribution towards our Trip Advisor review site, I appreciate the balanced perspective of your review. Unfortunately sometimes maintenance issues such as Air Conditioning leaks do occur, however we have staff available to resolve most issues relatively simply.

Thank you once again for your feedback, as a return guest I look forward to welcoming you back to the Resort again sometime in the future.

Kind Regards

Kerry Gribble
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maroochydore, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014

We stayed in this room quite a few weeks ago now but certain things are still raw. We got to our room to find the second bedroom had two single beds instead of a double so we proceeded to reception to sort the situation out and were pretty much shrugged off being told "You should have written that you wanted a double in the comments section" something i have never had to do before. We were then sent to the room to check ourselves if the beds clipped together and even though i stated whether they do or don't i will need a larger sheet i was told "To call once i had checked" i called to request the sheet and the lady on the phone was quite rude and said "Well did reception tell you to go back down and collect a sheet of did they say they will bring you one up", one was brought up but when i asked for a double blanket i was told "We dont have any". The second room was very small (Would of been very awkward for two singles) and very hot and bright once the sun was up in the morning as one window had nothing more than a blind that barely shut. The only other issue we had was we were a little disappointed in the room itself, although very clean the furniture was dated - we were just expecting something a little nicer for the the money we paid. Not all was bad, as i said, the room was spotless and the facilities were great.
P.s This is the first issue i have had with Mantra - all Brisbane experiences have been great

Room Tip: Make sure you request a double for second bedroom if required.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kelsea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry G, General Manager at Mantra Wings, responded to this review, 13 February 2014
Dear Kelsea B, thank you for recent contribution towards our Trip Advisor review site, I certainly apologise for the arrival experience, I know how disappointing it is when you arrive and things aren't as expected.

We do have quite a bit of flexibility with our units in relation to bedding configurations due to the "king zip" beds that are in many of our unts. We do need to know of the bedding requests prior to arrival so that these can be organised in time for you. Their is however, no excuse for a guest to feel that a staff member is being rude, I will share your views with all of our staff members as a timely reminder of the service levels we are always striving for.

I am pleased to hear that you enjoyed the facilities and appreciate your room tip to other travellers as it is important for us to get as much information as we can about a guests requirements.

Thanks once again for your review, and I certainly hope you will book with us again next time you are on the coast.

Kind Regards

Kerry Gribble
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloundra, Australia
Level Contributor
241 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 11 February 2014

This our second stay at Mantra Wings and sadly the unit we were allocated faced the Gold Coast Highway rather than an ocean view.
The tiled floor areas were filthy especially the kitchen area.
When we first entered the unit there was a distinct smell of burnt, stale cooking fat. We discovered that the range hood looked like it hadn't been cleaned in years ( the oven wasn't far behind) The bedroom carpet leading from the bathroom was badly stained also.
The web site promotes "some units have Spa Baths" we'll don't bother, the spa is a very small one person , located in the same room as the washer dryer...not very romantic.
This property is a "Schoolies" venue and I suspect the units with zip king beds (as was ours)
as opposed to Queen are unzipped and used to pack in Schoolies .we noted that some had carved their initials into the balcony furniture.
Tip : If you choose this property, ask for an ocean view( as most of the units in the property are)
And ask to view the apartment before check in.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Xlcobra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry G, General Manager at Mantra Wings, responded to this review, 13 February 2014
Dear XIcobra, thank you for your recent contribution towards our Trip Advisor review site.

Firstly can I please offer my absolute apology for the unit we accommodated you in, whilst this was not such a pleasing review to read, it is nonetheless important we learn from our mistakes, it would appear we have made more than a few on this occassion. I will be addressing these concerns with our Housekeeping team so as to explain to our team the need to get it right everytime, or risk disappointing a guest who has prevously had a good stay here.

With regards to Spa Baths we do have some in our units, however they are limited and therefore we can't always accommodate these requests, from the description you have given of the bathroom the unit you were in had a bath not a spa bath.

The beds you had in your unit "king zips" are typical of what most Hotels & Resorts have in their units nowdays as it allows us to provide greater flexibility of choice for guests.

I certainly hope this has not been your last stay at our Resort and would like to think I will be welcoming you back some time in the future at which time I am certain the room will be of the standard you would expect.

Kind Regards

Kerry Gribble
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romford
Level Contributor
521 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 11 February 2014

We arrived at the apartments at 6pm to find that the reception was closed. This didn't prove to be a big problem as there is a security box where the keys can be collected from. The apartment was very spacious, with good quality furniture and a large balcony. The apartment also had everything that we needed for our stay.
The master bedroom was very comfortable with an ensuite bathroom and a door direct onto the balcony. The twin bedroom was a bit cramped. The shower room was more than adequate and also had a washing machine and a tumble dryer which was particularly welcomed.
In the morning when the reception was open we were able to fully check-in. The receptionist was very helpful and sorted us out various trips during our stay.
The grounds of the apartments are well kept and the heated pool was lovely. Whilst there were some sunloungers around the pool it was totally inadequate for the number of guests. Another gripe was that the sun disappeared behind the tall buildings early afternoon!! Other facilities included a tennis court, BBQs, a small gym and a spa treatment centre.
The complex is a short distance from the hustle and bustle of Surfers Paradise.
In conclusion we thoroughly enjoyed our stay at the Mantra Wings, our only small complaint was the high cost of the internet charges.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rojo447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry G, General Manager at Mantra Wings, responded to this review, 13 February 2014
Dear Rojo447, thank you for recent contribution towards our Trip Advisor rewiew site, I certainly appreciate your very detailed review of the facilities in the room and around the resort.

I understand your comments with regards to the sun loungers, and whilst we manage this Resort for the Body Corporate of the Building we are constantly working with the Body Corporate to improve the facilities around the Resort for the comfort of guests and residents.

The Internet pricing amongst other costs are constantly being reviewed in conjunction with our suppliers and I will pass this feedback on to them.

Thank you once again for your feedback and for assisting to paint a picture of our resort and facilities for future guests, I look forward to welcoming you back to the resort some time in the future.

Kind Regards

Kerry Gribble
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Wings

Property: Mantra Wings
Address: Cnr Fern St & Gold Coast Hwy | 18 Fern Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra Wings 4*
Number of rooms: 58
Official Description (provided by the hotel):
Just 300 metres from the rolling surf and two minutes from the heart of Surfers Paradise, Mantra Wings is close to all the action and one of the most contemporary holiday resort apartment complexes on the Gold Coast. Built on the former site of the iconic Pink Poodle Motel, the property offers spacious, self-contained One, Two and Three Bedroom Apartments or Two Bedroom Penthouses. All apartments and penthouses feature full kitchen and laundry facilities, air-conditioning, cable TV, internet access, stereo and spacious balconies with views across the Gold Coast and surrounds. Some of our apartments have an indulgent spa bath and this is available on request, however cannot be guaranteed. Alternatively book one of our Two Bedroom Penthouses which all offer spa baths, plasma televisions and stainless steel appliances. The resort features a freeform lagoon style pool and waterfall, private spa grotto, full-size tennis court, fully equipped air conditioned gymnasium, steam room, children's playground, barbeque facilities, porte cochere, grand lobby and secure undercover parking. Located a kilometre from the centre of Broadbeach and Surfers Paradise, Mantra Wings provides access to two of the most popular holiday destinations on the Gold Coast. Parties and excessive noise are not tolerated in apartments. Registered guests only permitted in apartments after 9pm. Failure to comply with the above will result in eviction of the guest/s from the property. Mantra Wings reserves the right to retain all accommodation paid. *Bookings will only be accepted if made during reception hours* Maintenance Notice: Please note maintenance work is being carried out on the pool decking area and surrounds from 3 May until 26 May 2017. The pool will be closed throughout this time. Mantra Wings management team wish to apologise in advance for any disturbance this may cause and encourages you to take advantage of the beach only 200 metres away. ... more   less 
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Also Known As:
Mantra Wings Surfers Paradise, Gold Coast, Australia

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