My boyfriend and I stayed at Surfers Hawaiian for a week long holiday. After reading some reviews I will admit I was a little worried but upon arrival, all my worries went away. We were greeted by a very helpful manager and receptionist. We didn't have our bond on us at the time as we had only just gotten to the Gold Coast and don't usually carry cash around. Upon stating this the manager explained that we could take our bags up to our room, get settled in and relaxed. Then as long as we had the bond by the time they closed everything would be fine. We arrived around 2pm so this gave us a good few hours to get the bond.
Throughout our stay both the manager and receptionist were extremely helpful and aided us in anything we needed such as directions, the nearest shopping centres, market times and such.
The room was very spacious and clean. We had an amazing view of the city from the balcony, we preferred this to the ocean view. The kitchen was fully stocked and everything was working. The bathrooms were clean and modern and everything about our room was excellent!
The fact that these rooms are self services apartments gives you the freedom to come and go as you please, and not be interrupted by anyone. We actually very rarely came across others during our stay and the quietness made for a goodnight sleep.
The only problem with our room, was a small tear in the couch. We went down and told management and he explained to us that it was fine and he knows it wasn't us that did it, because he was still chasing after the ones who did! Considering this was our only problem I would definitely recommend this hotel to others.
On our departure, we were a tad worried of how we would get out bond back as we paid in cash and would be leaving just as the hotel opened to catch our flight home. After explaining this at the reception desk, the receptionist explained that she generally arrived half an hour early anyway and she would see what she could do for us. As we were waiting for our transport to arrive both the manager and receptions came out to see us and explain that they had indeed already checked our room and gave us back our bond. For such a professional team, we had no problems sitting down and having a good old chat with them as we were entering and leaving.
Thanks so much for such an amazing week away, we were extremely happy with your services!
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- Also Known As:
- Surfers Hawaiian Apartments Surfers Paradise, Gold Coast, Australia