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Mantra Crown Towers
Certificate of Excellence
Perth, Australia
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Loved the place!”
Reviewed 14 June 2011

We stayed at Mantra Crown Towers for a week and really enjoyed our holiday. We booked direct with Mantra and got a really good deal. Location was perfect, short walk to the beach and shops. Hotel facilities were first-class, with indoor pool and spa, gym, sauna and fantastic lagoon-style outdoor pools with sandy beach plus great kids area - pool and pirate ship! Also beautiful Thai restaurant on site, together with other good dining facilities. We had a one-bedroomed apartment with full kitchen so we could choose to eat in or out - bed was so comfortable! All was so clean and the reception staff were always smiling and helpful. We would definitely stay there again.

Room Tip: Book direct with Mantra, not with an agent!
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank misfitz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 15 June 2011
I read your comments with great pleasure knowing that your stay was enjoyable and that our facilities have left you with a favourable and memorable impression.

Again, thank you for your positive feedback and I look forward to welcoming you back to Crown Towers Resort, the next time you travel to the Gold Coast.

Regards
Crown Towers Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,760 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (265)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Any
English first
Melbourne, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 June 2011

This is a great family resort with a childrens pool, indoor heated pool, gym, and lagoon pool rooms are very clean, beds comfortable would go back tomorrow excellent holiday accommodation

  • Stayed December 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank idaho3076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 15 June 2011
Thanks for your time in providing feedback regarding your recent stay at Crown Towers Resort. We are glad that you enjoyed your time with us. We look forward to welcoming you back to the Resort in the near future.
Regards
Crown Towers Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upper Hutt, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2011

Fantastic place to stay with teenages walking distance to cavill ave. Amazing Thai resturant on site great pools, cafe, and gym all on site. Very clean and friendly. We have travelled to the Gold Coast every 6 months for the past 10 years and this was the first time we stayed at Crown towers and it was the best accommodation we have stayed at.
Will be going back soom

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank maree29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 21 May 2011
Thank you for taking the time to write such a lovely review of our property. We are thrilled you love it as much as we do! We are so pleased to be the best accommodation you have stayed at in the past 10 years. We look forward to welcoming you back to experience our facilities, location and amazing Thai restaurant in the near future.

Regards
Mantra Crown Towers Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 May 2011

My tip no MY WARNING for this review is DONT book your stay though WORLDTOURISM. The resort staff are not interested & wont do a thing to assist you if you do.
The 2 bedroom private appartement I booked was far from clear. the blankets smelt they even felt dirty. The tolets needed a good clean & there was very little tolet paper on the rolls.

Room Tip: BOOK DIRECT WITH THE RESORT NOT WITH OUTSIDERS
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  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
10 Thank sisatoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 18 May 2011
Dear Guest,
We would like to extend an apology for your disappointing stay. We are unable to comment on the services and standards provided by another company. We support your suggestion to book directly with the resort and hope we can welcome you in the near future.
Regards
Mantra Crown Towers Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canberra
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 May 2011

We recently stayed at the crown towers resort in room 2003. We booked this on the crown towers website (not mantra) and were given confirmation on crowntowers letter head. I phoned a week before confirming our reservation using the phone number on the letter head. When we arrived we were told we were booked into a private apartment which had "nothing to do" with the resort. The reception staff were very unhelpful as soon as we arrived and they new what room we were in. We were unable to get a "starter pack" that if you booked direct with the hotel you would have got. We were unable to leave our bags their for a few hours on our departure day as we didn't book direct with the hotel. We were unaware that booking on the crown towers website was not booking direct with the hotel. As room 2003 was privatly owned the cleaners a different too. The apartment was filthy, toilets had not been cleaned, blankets were too dirty to use. When we discussed our dissapointment with the reception staff they said "as you are in a privately owned apartment there is nothing we can do, please complain". I asked the girl on reception don't you think its crown towers obligation to tell guests if they have booked a privately owned apartment and she said "No".
Please, if you are thinking of staying here please phone direct using a phone number form the Mantra Crown Towers Website and make sure you are NOT in a private apartment.

Room Tip: Make sure you are NOT in a privately owned apartm
See more room tips
  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
13 Thank canberrakerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 18 May 2011
Thank you for taking the time and addressing your concerns. Crown Towers Resort is managed by a few agents and in some instances creating confusion. Mantra Crown Towers Resort is the appointed management agent by the building and we support your recommendation of selecting our website when making a booking. Please accept an apology for having a disappointing stay.
Regards
Mantra Crown Towers Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 May 2011

Second stay here. Location is fantastic. One block off the beach and close to shopping and restaurants. Indoor pool is good for when the weather is not so great. Slide and pirate ship for the kids. Cafe downstairs has good coffee. Thai restaurant is one of hte best I have eaten at. Apartments are very spacious with big balconies and lovely views. My only negative is that the big lagoon style pool which always looks so inviting, is always freezing cold - even in the height of summer.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ren1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 18 May 2011
Many thanks for sharing your comments on your recent stay. We are pleased to hear that this was your second time here and most importantly that you and your family had a great time by utilizing all our facilities. We appreciate your feedback about one of our pools temperatures, in order for us to make improvements to the business. We look forward to welcoming you back in the future.
Regards
Mantra Crown Towers Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 March 2011

Disappointing and will not stay at the Crown Towers again. Thought the price was far too much for what we got. We stayed in room 901 and felt it was dated and dirty, with mould in the shower and dirty marks on the walls and something slopped down the breakfast bar, couldn't open one of the doors out to the deck. Couldn't find where to turn the air-conditioning on, was hidden in the bedroom behind the over sized bedside lamp. There was no information in our room on what the resort had to offer. We didn't know there was a kids club until we were on our way to check out, but if we had of known we would have used it. I would not expect this from a 4 and half star resort. Our room in my opinion was a disgrace for the resorts rating.

However we did like the resort for its facilities and close to all amenities. The Staff in the Bar and Restaurant were lovely but the food was average.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank raceygirl03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 4 April 2011
Thank you for taking the time to provide feedback on your recent stay with us at Crown Towers Resort. I am sorry that you were disappointed in some maintenance & cleaning aspects of your room as we would have loved to rectify these issues during your stay. Please be assured that you feedback has been passed on to the appropriate people to ensure we overcome these short fallings in the future. As for the kids club we do apologise this was not offered to you on arrival as it does require 3 children or more and we feel we do have sufficient posters advertising this service in all lifts of our resort.
We hope to have the opportunity to welcome you back to Crown Towers Resort again soon
Regards
Crown Towers Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Crown Towers

Property: Mantra Crown Towers
Address: Crown Towers Resort 5-19 Palm Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Crown Towers 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of Surfers Paradise on the Gold Coast, Mantra Crown Towers offers a wide range of leisure facilities perfect for a family holiday, short break or weekend away. Children are well catered for at the resort, which features a lagoon style pool with its own pirate ship, waterslide and sandy beach, as well as a games room and children's playground. The Resort's leisure facilities also include a 15 metre indoor heated pool, spa, sauna, fully equipped gymnasium and on-site restaurants, including Chiangmai Thai. The award-winning Chiangmai Thai restaurant provides authentic Thai cuisine, with strong Thai influences such as wooden elephant chairs and decorative motifs scattered throughout the restaurant adding to the Thai experience. Open for dinner 7 days a week, the restaurant is the perfect choice for dinner, all within the comfort of the resort. Be pampered by professional and friendly therapists, at the onsite day spa Calmer Therapies. The day spa offers beauty treatments, including deluxe facials, full body scrubs/wraps, deluxe pedicures and manicures, pamper packages and waxing. Mantra Crown Towers offers a range of spacious accommodation options including One, Two and Three Bedroom Apartments. All apartments are fully self contained with kitchen and laundry facilities, and feature their own private balcony with many offering ocean views. Just 100m from Surfers Paradise beach and 500m to the cafe and restaurant precinct of Cavill Avenue, Mantra Crown Towers provides access to all the attractions of the Gold Coast making it the perfect place to stay for your next getaway. ... more   less 
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Also Known As:
Crown Towers Hotel Surfers Paradise
Crown Hotel Surfers Paradise
Crown Resort All Inclusive
Mantra Crown Towers Surfers Paradise, Gold Coast, Australia

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