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“Great location, room(s) needs updating.” 3 of 5 bubbles
Review of Mantra Crown Towers

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Mantra Crown Towers
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, room(s) needs updating.”
3 of 5 bubbles Reviewed 19 August 2014

The hotel is very close to the beach, the lobby is nice but the rooms lack the same level of class. The staff were nice. We were told this hotel was a 4.5 star but I think it would only be at best a generous 3 star. Update and repair the rooms, our flooring was ruined, mould in the shower, door locks that didn't work etc...

  • Stayed August 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank awithall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 24 August 2014
Thank you for taking the time to post your review, our staff will be pleased to hear of your compliment regarding the level of service provided. It was also great to hear that you were impressed by our unique facilities and that our location catered well for your needs. Please accept our sincere apologies should your expectations not have been met in regards to the unit in which you stayed. We will ensure a full inspection of this room is carried out to ensure standards are met. One again thank you for the feedback and we would welcome you to contact us direct at the resort should we be able to assist with a future booking.
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1,650 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (264)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Any
English first
Mandurah, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 19 August 2014

stayed here in July with my partner and 2 kids, the hotel itself was very nice, location is great lots to do minigolf across the road, only 1 street back from the beach, awesome grounds , the pools were amazing the kids had a ball swimming and playing, the staff were all very friendly and helpful, food was great from both cafes and restaurant. the old girl in the main café inside the hotel was champion!

seriously would rate this hotel a 5 if it weren't for the rooms... we stayed in a 2brm suite the décor was horrible, outdated furniture, mold in the bathroom/shower, rips in the carpet ect.

to sum up great hotel and staff, especially the restaurant and pool café staff but very average hotel room.

Room Tip: $9.50 breakfast from the pool café!!
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elliott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, General Manager at Mantra Crown Towers, responded to this review, 22 August 2014
Thank you for taking the time to review your stay with us.
Although there are aspects of your stay that you found fantastic, I am disappointed your apartment fell short on expectations on this occasion. I have shared your feedback with our team and together we will investigate the shortcomings you noted in your apartment.
If however you do make the trip up the coast once again, please do not hesitate in contacting me personally to look after your reservation.
Sincerely
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 18 August 2014

The Mantra Crown Towers was a nice hotel but lacked in cleanliness. We spent a few days in an apartment with a lovely view of the ocean but when it come time to swim we forgot our towels and were forced to pay a bill for beach towel hire. They had no house keeping available which i thought was disgusting considering the price of our apartment and we were on family holiday with 7 people. No clean towels no nothing, the hotel foyer and sauna smelt wet but the pool was amazing and clean.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank chloe p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, 24 August 2014
Thank you for taking the time to post your review on Trip Advisor, we appreciate all types of feedback to improve the level of service we provide to our guests. Please accept my apologies should you not have been made aware of the details surrounding your booking prior to making your reservation. The resort is different to a hotel in that we offer fully self-contained 1, 2 and 3 bedroom apartments featuring full kitchen, bathroom and laundry facilities. The resort provides servicing for all guests staying 8 nights or more with additional supplies, linen and towelling available from the front desk. There is a small charge incurred for pool towels as you were made aware. On a positive note, it was pleasing to hear that you were impressed by the facilities we offer and the view provided from our spacious apartments. Once again thank you for your comments, and we are disappointed we have been unable to meet your expectations on this occasion.
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wellington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

We stayed at the the Crown Towers with our two children aged 6 and 3. Wewere really happy with the quality of the accommodation after being a little dubious about whether this was going to be one of the older style apartments that had been left too long between renovations. We asked for a renovated room, and were upgraded to an ocean view room.
The room was really spacious and well equipped - two large bathrooms, great bedrooms, a well-equipped kitchen and spacious living area. We found the location good - just a short walk down to the beach and Cavill Ave area and a light rail stop on the corner (although this wasn't yet operational when we visited). The bathrooms were clearly older, but well equipped and clean.
We had chosen Crown Towers primarily for what looked to be amazing pools and outdoor area - these were indeed exceptional and well maintained, however they were FREEZING. Granted it was the middle of the winter, but we had hoped to use the pools a little during our trip. Even the heated indoor pool was cold, so got little use during our trip. In summer, I think these facilities would be unbeatable for the price paid to stay here.
I would recommend these apartments to families with children. If you're looking for brand new top notch apartments, don't book here. If you're looking for well-maintained spacious apartments with great facilities, then this is a great place to go!

Room Tip: Ask for a renovated room with air con.
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank welly_heroine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, General Manager at Mantra Crown Towers, responded to this review, 10 August 2014
Thank you for taking the time to post your review. It’s great to hear that you enjoyed your stay with us and appreciated the great views and facilities our apartments have to offer. We hope to be able to help you the next time you visit the Gold Coast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

Took my daughters to stay at this resort , we loved it facilities are great , Thai restaurant was awesome & very handy to bus stops to theme parks & only a short walk to the shops & beach plenty of things for the kids to do , pool is fantastic our view was great & across the road was a couple of fun rides

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alican123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, General Manager at Mantra Crown Towers, responded to this review, 10 August 2014
Thank you for your review. Our convenient location and great apartment facilities are becoming well known in the Surfers Paradise accommodation market and we are always happy to receive feedback from our guests on ways we can improve. We hope to exceed your expectations should you choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Great location just far enough away from the hustle and bustle of Surfers Paradise while being located within walking distance to the shopping precinct and perfect location for buses and the new light rail.

Restaurants on site. Amenities excellent for adults and children. Service on both occasions was very good.

Have stayed twice in past 12 months for the Gold Coast Marathon. Will definitely return.

Room Tip: I have stayed in an ocean front room 2013 which was located on level 23 and in a corner room in July...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WhiteS142013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, General Manager at Mantra Crown Towers, responded to this review, 10 August 2014
We’re so pleased to hear that you enjoyed your stay so much that you’ll be returning to us! Our location certainly is very convenient and it’s great to know that you took full advantage of this during your stay. We look forward to welcoming you back to Mantra Crown Towers in the near future.
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The Gums
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 August 2014

Overall we were happy with our stay and defiantly would come back again to Mantra Crown Towers
All reception staff were excellent although we did have a bad experience with one regarding car park information
The room was very child friendly but a vacuum would have been very beneficial
Value was reasonable however I would not be prepared to pay more than 170 dollars for a 2 bedroom unit per night
The main bedroom had a lovely view and was spacious however the second bedroom was cold and cramped with limited space for storage
Also the children's pool was too deep for children
Security was excellent and location was great.
I would defiantly consider Mantra Crown Towers for your stay at the Gold Coast.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rebeccajwhiteley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraCrownTowers, General Manager at Mantra Crown Towers, responded to this review, 10 August 2014
Thank you for sharing your comments with other travellers, It’s great to hear that you and your family enjoyed your stay with us and our staff will be pleased to know that their efforts made your stay better. We thank you for your feedback as we are always looking to improve in ways which will further satisfy our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Crown Towers

Property: Mantra Crown Towers
Address: Crown Towers Resort 5-19 Palm Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 125 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Crown Towers 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of Surfers Paradise on the Gold Coast, Mantra Crown Towers offers a wide range of leisure facilities perfect for a family holiday, short break or weekend away. Children are well catered for at the resort, which features a lagoon style pool with its own pirate ship, waterslide and sandy beach, as well as a games room and children's playground. The Resort's leisure facilities also include a 15 metre indoor heated pool, spa, sauna, fully equipped gymnasium and on-site restaurants, including Chiangmai Thai. The award-winning Chiangmai Thai restaurant provides authentic Thai cuisine, with strong Thai influences such as wooden elephant chairs and decorative motifs scattered throughout the restaurant adding to the Thai experience. Open for dinner 7 days a week, the restaurant is the perfect choice for dinner, all within the comfort of the resort. Be pampered by professional and friendly therapists, at the onsite day spa Calmer Therapies. The day spa offers beauty treatments, including deluxe facials, full body scrubs/wraps, deluxe pedicures and manicures, pamper packages and waxing. Mantra Crown Towers offers a range of spacious accommodation options including One, Two and Three Bedroom Apartments. All apartments are fully self contained with kitchen and laundry facilities, and feature their own private balcony with many offering ocean views. Just 100m from Surfers Paradise beach and 500m to the cafe and restaurant precinct of Cavill Avenue, Mantra Crown Towers provides access to all the attractions of the Gold Coast making it the perfect place to stay for your next getaway. ... more   less 
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Also Known As:
Crown Towers Hotel Surfers Paradise
Crown Hotel Surfers Paradise
Crown Resort All Inclusive
Mantra Crown Towers Surfers Paradise, Gold Coast, Australia

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