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“Absolutely beautiful & will be back for a holiday”
Review of Q1 Resort and Spa

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Q1 Resort and Spa
Ranked #5 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Blackwater, Australia
1 review
“Absolutely beautiful & will be back for a holiday”
Reviewed 1 August 2011

Lovely helpful staff and wonderful service. The conference facility was great and staff were helpful and ran on time to our conference. I would recommend this venue to any business associate for a conference.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lyn1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear guest,

We are delighted to read that you had a good experience during your stay with us and that we were able to suit your business needs. We do appreciate your positive feedback and look forward to welcoming you back at the Q1 Resort & Spa for your future holidays!

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,498 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (747)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Brisbane
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 30 July 2011

Stayed for one night after work function, queued for 20 mins to check-in for our two bedroom apartment on 23 floor.
As the hotel was full we were only given one card which allowed access to the floor. Simply ridiculous having to coordinate four people to meet on the grd floor just to gain access to your room level.

The room itself was large with great views but there were wha appeared to cigarette holes in the couch and bed cover. The shower in the main bedrooms on suite sprayed in all directions including over the shower screen.

As someone who lives an hr away from surfers I would not stay here again

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teddep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear Trip Advisor Reviewer,

Thank you for taking the time to post a review on your recent stay at the Q1 Resort & Spa. I am sorry to read that you have experienced a few issues during your stay, be advised that those have been addressed with the relevant departments and action has been taken to avoid such shortfalls. The problems you have faced during your stay does not reflect our usally very high standards and we do trust you will have a better impression of our services in the future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2011

A bit intrepid after reading reviews but we booked through an agency who were fantastic (baccommoted). Had two bedroom apartment on 3rd floor so we could see the water but not same views as higher floors of course. Immaculate apartment, Large flat screen tv (this was a question as many reviews mentioned old tb) beautifully furnished very large etc. Very comfy bed, huge bathroom plus second smaller but adequate bathroom. Bit disappointed with indoor swimpool area as dark and liked unfinished concrete but maybe they are attempting minimalist look. Gym was excellent though. So don't just read reviews, contact people and ask questions.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 31 August 2011
Dear Trip Advisor Reviewer,

Thankyou for taking the time to write a review for Q1 Resort and Spa. I am pleased that you enjoyed practically every aspect of your stay.

Many of our apartments now have LCD and Plasma Televisions and we are endevouring to make this so for many more.
I am sorry that the asthetics of the indoor pool did not live up to your expactations. The concrete surrounding the indoor pool was indeed originally intended by the Architect & Designer with the modern look in mind.
I understand that on this occaision you stayed in a private apartment. I would urge you to stay directly with Q1 Resort and Spa for the full Q1 experience from our dedicated team to you on your next visit. You will see that we are priced competitavely and if you stay with us, you will enjoy the full spectrum of all services that Q1 has to offer, 24 hour reception, porter service, tour discounts and bookings and much more.


Kind Regards

Melissa Papp
Front Office Manager
Q1 Resort & Spa
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melbourne
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 July 2011

very modern building and one of the highest apartment building in Australia. but to be honest room was ok but in some way very cold with no ambience. the pool was awesome

  • Stayed September 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank roscoe69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear Trip Advisor Reviewer,

Thank you for your review on your stay with us. We genuinely appreciate the feedback we receive from guests and use it to improve our service standards. I am delighted to read that you enjoyed our fantastic pool facilities. In regards to your perception of the apartment, I regret that it did not live up to your expectations on this occasion of your stay.

Regards
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New Delhi
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 July 2011

we were on the top most floor view was spectacular. Its a service aprtement and the only issue when travelling with family is that breakfast is way to far and very limited.

Room Tip: go as high up the floors as possible as the view gets better.
See more room tips
  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rajeshtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear guest,

Thank you for your time posting this review about your stay at the Q1 Resort & Spa. I am sorry to hear that the location and menu of our pool side café did not suit your expectations; however it is a pleasure to know that you enjoyed your stay and the views from your apartment.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 July 2011

This is a huge glass modern apartment building.

Stayed in a 2 bedroom apartment that looked down the coast, on the 50th floor. The apartment was very white and bland. The room lacked all sense of personal and was furnished from a corporate catalogue. I suspect that the hotel management had to furnish 1000 rooms and bought everything from a single supplier for price, which is okay, just means there was no sole in the room and it was exceptionally practical over beautiful.

Being an 80+ floor building adds a few little challenges... Namely you may need to change lifts a couple of times to get from the carpark to the floor your room is on. Not a big hassle, but might make lugging the 3 kids, their booggie board, pram and luggage a bit of fun for a few days.

Reception was exceptionally well managed and the hotel was very good.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DMMatlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 26 July 2011
Dear Trip Advisor Reviewer,

Thankyou for your recent review.
I appreciate your comments about your perception of the property and am pleased that you found that Reception was well managed and that you felt that the Hotel was very good.

I understand that your impression of the decor of the apartment was a little too corporate for your tastes. Our Owner Relations Manager is currentl engaged in adding new artwork and colour to many of the apartments so that they remain modern and have a distinctive character as well.
I am sorry that you had to change lifts to access your apartment. It is possible to park your vehicle in an area of the carperk whereby lift changing is not necessary. I regret that you were not made aware of this.

Once again, I thankyou for your review and look forward to the opportunity of weklcoming you back to Q1 in the future.

Regards,
M. Papp
Front Office Manager
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London
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 July 2011

The Q1 building is an icon on the Coast and first impressions are very positive. It's in a great location and really stands out. My partner and I stayed in a 1 b/room sea-facing apartment on 27th floor. The layout and appearance of the apartment are good, however the fittings and cleanliness have not been maintained well. Furniture is worn / stained, the bed was old and uncomfortable, the dishwasher malfunctioned, the TV remote control didn't have batteries. Having stayed at the Circle on Cavill apartments (managed by the same group, Mantra) my view is that Q1 is not as well managed or as good a quality as the Circle on Cavill.
Mantra seem to have a number of properties on the Coast, and they seem popular with groups of school kids on holiday which makes them a little noisy and more likely to be damaged. The properties are fine for young families.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NMD263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 26 July 2011
Dear Trip Advisor Reviewer,

Thank you very much for taking the time to let us know your concerns after your recent stay at Q1 Resort & Spa. We genuinely appreciate the feedback we receive from guests and use it proactively to improve the level of service we offer. Whilst I understand that your stay did not entirely live up to your expectations, I hope that you enjoyed your time in Surfers Paradise.

I am pleased that you found Q1 to be in a great location. Our convenience to Surfers Paradise attractions is appealing to all visitors from Austalia and overseas. Whilst you felt the apartment was well layed out and presented well, I understand that the overall cleanliness and quality of furniture was not to your liking. I am sorry that the Dishwasher was not working and you found the bed uncomfortable and the television remote certainly should have had batteries.

I can assure you that these matters have been thoroughly investigated and addressed with the relevant department and their team. As a result we have adopted a more strict and thorough procedure to ensure we meet and exceed the expectations of our valued guests and clients.
.


Kind Regards

Melissa Papp
Front Office Manager
Q1 Resort & Spa
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Additional Information about Q1 Resort and Spa

Property: Q1 Resort and Spa
Address: 9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Surfers Paradise
#3 Spa Hotel in Surfers Paradise
#3 Top resorts Hotel in Surfers Paradise
#4 Romantic Hotel in Surfers Paradise
#4 Business Hotel in Surfers Paradise
#4 On the Beach Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Q1 Resort and Spa 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more   less 
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Also Known As:
q1 Hotel Surfers Paradise
q1 Resort Surfers Paradise
Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia

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