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“"Unforgettable Experience"” 5 of 5 bubbles
Review of Q1 Resort and Spa

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Q1 Resort and Spa
Ranked #5 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Pacific Pines, Gold Coast
1 review
“"Unforgettable Experience"”
5 of 5 bubbles Reviewed 4 August 2011

My partner and I stayed at the resort for our Anniversary and we were so impressed that we had to write a review! Right from the beginning, we were made to feel welcome and appreciated by a lovely gentleman named Roger who showed us to our room. Then when we got settled in our room, and could not believe how beautiful and modern the rooms were. All the facilities were accomodating and the general atmosphere of the rooms was fantastic. We later ate at the restaurant and our taste buds were in heaven. To top it all off, we enjoyed the next morning by sitting poolside and soaking up the beautiful outdoor area. The location was central, yet we felt relaxed and laid back without the usual fast-paced city pressures. All in all, we had a fantastic time and the way we were treated by staff will ensure that we continue to make return trips to the resort. With all our hearts, we thank you for a fantastic stay.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lisa_jeffreys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear Trip Advisor Reviewer,

The team at Q1 Resort and Spa are delighted that you enjoyed your recent stay with us on the Gold Coast and thank you for taking the time to provide us with your positive feedback.

I was pleased to hear that you found our location & facilities to your liking.and I will be sure to pass on your great comments about our staff!

We look forward to welcoming you back to Q1 Resort and Spa in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,396 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (716)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 2 August 2011

My partner, friends and I booked a 2 bedroom apartment for one night. The apartment itself was beautiful, spotless and comfortable with plenty of space (more than we needed in fact). One room contained a queen and the other has two single beds which they push together they form a double. It wasn't a big issue for us; we slept very well. The apartment also contained 2 clean, good-sized bathrooms.

Barely a minutes walk from the accommodation is a liquor store and a convenience store. Restaurants and nightlife is pretty close by too.

If we had any issues or queries, the staff at the front desk were very friendly and helpful.

The only not so good parts of the stay:
- I tried ringing reception, front desk, concierge from the phone in the apartment but no one answered.
- there were only 2 front staff at any one time and therefore we spent a bit of time waiting in a queue for service.

A couple of things to note:
-this is a serviced apartment so you are expected to take your own rubbish to a waste chute on the same floor.
-you also need to put the dishwasher on if you use dishes, glasses, or other kitchenware.
-every person staying in your apartment are required to sign a no-party policy.

Other than that, we had a very enjoyable stay and I would come back again.

Stayed June 2011, travelled with friends
Helpful?
Thank applemintfrappe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear Trip Advisor Reviewer,

Thank you for taking the time to post your review on your recent stay at the Q1 Resort & Spa. Your feedback is truly appreciated and proactively used as a tool to improve our service quality.

We are delighted to read that you found the apartment beautiful and the front desk staff friendly and helpful. The Q1 is indeed located in a privileged area within walking distance to a range of amenities, we do pride ourselves on our location and are glad that you were able to enjoy Surfers Paradise during your stay with us.

The issues you have mentioned regarding the phone not being answered and the wait for being service have been addressed. We look forward to welcoming you back for your next stay with us.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackwater, Australia
1 review
5 of 5 bubbles Reviewed 1 August 2011

Lovely helpful staff and wonderful service. The conference facility was great and staff were helpful and ran on time to our conference. I would recommend this venue to any business associate for a conference.

  • Stayed July 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lyn1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear guest,

We are delighted to read that you had a good experience during your stay with us and that we were able to suit your business needs. We do appreciate your positive feedback and look forward to welcoming you back at the Q1 Resort & Spa for your future holidays!

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 bubbles Reviewed 30 July 2011

Stayed for one night after work function, queued for 20 mins to check-in for our two bedroom apartment on 23 floor.
As the hotel was full we were only given one card which allowed access to the floor. Simply ridiculous having to coordinate four people to meet on the grd floor just to gain access to your room level.

The room itself was large with great views but there were wha appeared to cigarette holes in the couch and bed cover. The shower in the main bedrooms on suite sprayed in all directions including over the shower screen.

As someone who lives an hr away from surfers I would not stay here again

  • Stayed July 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Teddep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear Trip Advisor Reviewer,

Thank you for taking the time to post a review on your recent stay at the Q1 Resort & Spa. I am sorry to read that you have experienced a few issues during your stay, be advised that those have been addressed with the relevant departments and action has been taken to avoid such shortfalls. The problems you have faced during your stay does not reflect our usally very high standards and we do trust you will have a better impression of our services in the future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 28 July 2011

A bit intrepid after reading reviews but we booked through an agency who were fantastic (baccommoted). Had two bedroom apartment on 3rd floor so we could see the water but not same views as higher floors of course. Immaculate apartment, Large flat screen tv (this was a question as many reviews mentioned old tb) beautifully furnished very large etc. Very comfy bed, huge bathroom plus second smaller but adequate bathroom. Bit disappointed with indoor swimpool area as dark and liked unfinished concrete but maybe they are attempting minimalist look. Gym was excellent though. So don't just read reviews, contact people and ask questions.

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CBTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 31 August 2011
Dear Trip Advisor Reviewer,

Thankyou for taking the time to write a review for Q1 Resort and Spa. I am pleased that you enjoyed practically every aspect of your stay.

Many of our apartments now have LCD and Plasma Televisions and we are endevouring to make this so for many more.
I am sorry that the asthetics of the indoor pool did not live up to your expactations. The concrete surrounding the indoor pool was indeed originally intended by the Architect & Designer with the modern look in mind.
I understand that on this occaision you stayed in a private apartment. I would urge you to stay directly with Q1 Resort and Spa for the full Q1 experience from our dedicated team to you on your next visit. You will see that we are priced competitavely and if you stay with us, you will enjoy the full spectrum of all services that Q1 has to offer, 24 hour reception, porter service, tour discounts and bookings and much more.


Kind Regards

Melissa Papp
Front Office Manager
Q1 Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 27 July 2011

very modern building and one of the highest apartment building in Australia. but to be honest room was ok but in some way very cold with no ambience. the pool was awesome

  • Stayed September 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank roscoe69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear Trip Advisor Reviewer,

Thank you for your review on your stay with us. We genuinely appreciate the feedback we receive from guests and use it to improve our service standards. I am delighted to read that you enjoyed our fantastic pool facilities. In regards to your perception of the apartment, I regret that it did not live up to your expectations on this occasion of your stay.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 July 2011

we were on the top most floor view was spectacular. Its a service aprtement and the only issue when travelling with family is that breakfast is way to far and very limited.

Room Tip: go as high up the floors as possible as the view gets better.
See more room tips
  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rajeshtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraQ1, Front Office Manager at Q1 Resort and Spa, responded to this review, 28 August 2011
Dear guest,

Thank you for your time posting this review about your stay at the Q1 Resort & Spa. I am sorry to hear that the location and menu of our pool side café did not suit your expectations; however it is a pleasure to know that you enjoyed your stay and the views from your apartment.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Q1 Resort and Spa

Property: Q1 Resort and Spa
Address: 9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Surfers Paradise
#3 Spa Hotel in Surfers Paradise
#3 Top resorts Hotel in Surfers Paradise
#4 Business Hotel in Surfers Paradise
#4 On the Beach Hotel in Surfers Paradise
#4 Romantic Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Q1 Resort and Spa 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more   less 
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Also Known As:
q1 Hotel Surfers Paradise
q1 Resort Surfers Paradise
Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia

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