Service at the reception area was slow and staff were not helpful, friendly or efficient. Checkout on Sunday was extremely slow due to a large number of checkouts. We waited for 8 lifts before we could leave the 42nd floor. On request of a concierge trolley we were advise that they were not available with no alternatives provided to my pregnant guest.
In one of the 2 bedroom apartments I booked the phone was not working and I could not ring through the following items which in the end where provided to reception staff. There were no glasses, cooking pans in the room, one of the dishwashers did not work, we were provided with only 2 towels for 4 guests, and no face washers or dish washing detergent were provided.
I paid a total of $1,400 for two nights and I certainly do not believe that the service and apartments were up to standard.
- Official Description (provided by the hotel):
- ‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Ctrip TA, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Q1 Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- q1 Hotel Surfers Paradise
- q1 Resort Surfers Paradise
- Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia