I was extremely excited to stay at Q1 after my friend had told me about her recent positive experience at the hotel and also after seeing the ravishing views published on the Q1 website. However, the few positive comments I can share are the impressive views and also spacious 2 bedroom apartment.
The 'highlight' of our stay was the customer service. For a quality hotel, the service provided by unfriendly staff was absolutely abysmal. We specifically ordered an extra bed to accommodate for 5 people and unfortunately this request was not available upon check-in. Furthermore, even the most simple service that should be offered to a guest proved to have its own hurdles. We were merely after pen and paper which was not present in the apartment. Upon calling reception, we were told to head down to the lobby to retrieve the items ourselves. The receptionist was extremely rude as she did not want to give us more than one piece of paper (really now??). The first basic principle of hospitality is smiling at your customers. Not once did this particular lady do so and in conjunction with her unflattering demeanour, contributed to our disappointing stay.
It appears as though Melissa, the Front Office Manager is leaving her apologies to many other reviewers who have experienced similar experiences as I have over the past. What I don't see is any action to rectify their services. The group of us 5 will not be returning to this hotel in the future.
- Official Description (provided by the hotel):
- ‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more less
- Reservation Options:
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- Also Known As:
- q1 Hotel Surfers Paradise
- q1 Resort Surfers Paradise
- Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia