My husband and I usually go on a holiday every year to Surfers Paradise!! We never had a problem with our accommodation. But this year we thought why not upgrade to something better.
So we chose to stay at the Q1 after reading all the positive reviews. When we got there we werent greated in a nice manner at all, staff were snobby and dry!
Knowing that we had paid extra to stay in an ocean view room, we would obviously expect to see the ocean! But instead we had a building right in our face which shocked us!!! We could hardly see the ocean. When we complained we were told thats how our ocean view rooms are "Partial ocean view" which wasnt even mentioned in the description.
Our holiday was ruined and we were very upset. After complaining 3 times we were always told that we would get a call bak but never heard from anyone.
The bed sheets stunk like sweat, the spa had hair in it from previous customers, toilet bin wasnt emptied, glass was stained, and we found 2 huge cockroaches in the room. We ordered a cot for our baby it was dirty and torn.
Overall this hotel is waayy over rated and I do not reccommend it to anyone!!
- Official Description (provided by the hotel):
- ‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Ctrip TA, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Q1 Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- q1 Hotel Surfers Paradise
- q1 Resort Surfers Paradise
- Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia