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“Worst holiday experience!!!”
Review of Q1 Resort and Spa

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Q1 Resort and Spa
Ranked #4 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed 4 October 2013 via mobile

My husband and I usually go on a holiday every year to Surfers Paradise!! We never had a problem with our accommodation. But this year we thought why not upgrade to something better.
So we chose to stay at the Q1 after reading all the positive reviews. When we got there we werent greated in a nice manner at all, staff were snobby and dry!
Knowing that we had paid extra to stay in an ocean view room, we would obviously expect to see the ocean! But instead we had a building right in our face which shocked us!!! We could hardly see the ocean. When we complained we were told thats how our ocean view rooms are "Partial ocean view" which wasnt even mentioned in the description.
Our holiday was ruined and we were very upset. After complaining 3 times we were always told that we would get a call bak but never heard from anyone.
The bed sheets stunk like sweat, the spa had hair in it from previous customers, toilet bin wasnt emptied, glass was stained, and we found 2 huge cockroaches in the room. We ordered a cot for our baby it was dirty and torn.
Overall this hotel is waayy over rated and I do not reccommend it to anyone!!

  • Stayed: September 2013
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1  Thank Lana1391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Guest Relations Manager at Q1 Resort and Spa, responded to this reviewResponded 5 October 2013

Dear Lana1391,

Thank you for sharing your recent Q1 experience online. Q1 Management appreciates all feedback as it is used as a valuable tool for maintaining our excellent quality as well as identifying areas that may require improvement.
I was disappointed to read that your stay was not consistent with the great experience that the majority of our guests enjoy. I am sorry that the view from your apartment did not live up to your expectations. Our views incorporate the fabulous Gold Coast skyline as well as the ocean and beach, However, our apartments do not have uninterrupted views of the ocean as although we are only meters from the beach, we are not directly ocean front. The housekeeping standards as you described certainly fell short of the excellent presentation that our managed apartments are renowned for. I invite you to contact us directly with the apartment number that you stayed in. If it is one of our Q1 Resort Managed apartments, I would like the opportunity to advise our owner service Manager and the Executive Housekeeper directly of your comments.

Kind regards,

Jason Boggs
Manager on Duty
Q1 Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,936 - 1,942 of 2,716 reviews

Reviewed 4 October 2013

living in Brisbane this was a great weekend away although we stay at the gold coast often we didn't even leave the hotel ! the pools and longboards Bar were so beautiful the entire hotel was amazing. Breakfast buffet was a bit of a let down I excepted hot food as well which was an additional cost apart from this the stay was fantastic

Room Tip: the higher the room the better the view however we stayed on a lower level and still felt our view o...
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  • Stayed: September 2013, travelled as a couple
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1  Thank ally h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

The Q1 is easily one of the best hotels I have stayed in, in Australia.
We travelled to the Gold Coast with 4 kids and stayed for a week in a 3 bedroom appartment at the Q1.
Price we found reasonable with one of thier special deals for an unserviced stay. The servicing really spiked the price up.
The views were spectacular, the rooms were very modern and spacious, all the shops, beach, cafe strip within easy walking distance.
Beautiful pools, although we didn't give them much of a work out as it was July and a little too cool.
I would highly recommend this property to anyone looking for somewhere nice to stay on the Gold Coast.

  • Stayed: July 2013, travelled with family
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Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

We were so happy with our stay at the Q1. We were in a 2 bedroom ocean spa apartment on level 49. We had amazing views over the beach up the coast and of he river and hinterland. The apartment wad spacious with everything we could need. We travelled with 2 other families and we loved the pool area and all the family facilities offered. The location by the beach was perfect and we could walk ino Cavill avenue. Would happily holiday there again.

Room Tip: Ask for a corner apartment- better views.
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  • Stayed: September 2013, travelled with family
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1  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013 via mobile

I stayed at the Q1 for a quick getaway. Loved the location as it is close to the centre of town. The room was spacious and modern although I noticed it is becoming a little worn with a number of marks on the walls etc. the facilities we lovely, large pools, nice little cafe. The price was as expected.

  • Stayed: August 2013
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Thank KimRogers_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

Spent 6 nights at Q1. It was a surprise birthday present for my eldest son, who turned 12, and our first family trip. The boys loved it so much, they didn't want to leave. Everything within walking distance, and bus trips to the theme parks. Thanks to the staff at Q1, especially Jimmy, who helped me resolve a sticky situation. Next time i need to upgrade to a 2 bedroom room.

Room Tip: for a family make sure it's a 2 bedroom room. The sofa bed not the best option for kids.
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  • Stayed: September 2013, travelled with family
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Thank CON B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Guest Relations Manager at Q1 Resort and Spa, responded to this reviewResponded 5 October 2013

Dear CON B,

Thank you for your comments regarding your recent stay at Q1 Resort and Spa. I am pleased that you loved every aspect of your stay. Thank you also for your kind comments about one of our staff members, Jimmy, who is pleased that you took the time to recognise him for excellent service.

I look forward to welcoming you back and trust that your next stay will be even better.

Warm regards,

Jason Boggs
Manager on Duty
Q1 Resort and Spa

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Reviewed 30 September 2013

Wow is the best way to describe this hotel. From the minute we walked in to the amazing view from our room. Just beautiful. Heaps for the kids to do with the cinema, games room & indoor heated pool. We are definitely going back there!

Room Tip: if book a ocean view room and you won't be disappointed. Best views money can't buy!
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  • Stayed: September 2013, travelled with family
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1  Thank Lilreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Q1 Resort and Spa

Address: 9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Surfers Paradise
#2 Family Hotel in Surfers Paradise
#3 Top resorts Hotel in Surfers Paradise
#3 On the Beach Hotel in Surfers Paradise
#4 Business Hotel in Surfers Paradise
#4 Romantic Hotel in Surfers Paradise
#4 Luxury Hotel in Surfers Paradise
Price Range: £90 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Q1 Resort and Spa 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more   less 
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Also Known As:
q1 Hotel Surfers Paradise
q1 Resort Surfers Paradise
Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia

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