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“Great staff attitude.”
5 of 5 bubbles Review of Q1 Resort and Spa

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Q1 Resort and Spa
Ranked #5 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Gold Coast
Level Contributor
3 reviews
“Great staff attitude.”
Reviewed 19 November 2013

We really enjoyed our three days at the Q1. Staff were just brilliant. Nothing was too much trouble. It's so nice to stay somewhere with competent, pleasant staff. Our unit on the 23rd floor had good ocean views. Well equipped, clean and comfortable.
Only negative....one sachet of dishwasher powder doesn't go far. More can be purchased but maybe you could supply one per day for the duration of the stay?

Room Tip: Higher floors have better views.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeeGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (722)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Sydney, New South Wales, Australia
1 review
Reviewed 19 November 2013

First we arrived and was greater by there friendly staf. We stayed there 10 nights in February 2013 and the rooms were clean and spacious. The view was great we requested a high floor and we got that to. When we booked we even saved about $700 as we got every 3rd night free so that was great. Loved it and def stay again

Room Tip: W stayed in the spa apartment perfect for 2 people
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Haley97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2013

Always accommodating, even at short notice. Check in issues but the team remained professional and even upgraded us for the inconvenience! Would be great if you could use the bar and charge it back to the room :)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 November 2013

The room was outstanding! The spa bath was what set it off and the view was just magnificent. Everything looked brand new and just felt so welcoming.

Personally though, try spend more time in the spa bath, need to get your money's worth (:

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Knethers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 November 2013

We recently stayed in a privately managed apartment on the 15th floor of the q1 building. The management was fantastic, friendly and very easy to deal with.
The apartment had great views, and we did have a good time there. Two adults and one child fitted in well. The lifts were super fast, never much wait. The apartments are quiet. The pools, gym, spa pool are all fabulous. The beds were really comfortable.
We were expecting a 'luxurious' style apartment. While it was very modern, the sofa was so dirty we had to put towels down to sit on. The shower pressure was minimal, and not the best, while the water pressure from the other apartment taps was super strong, causing many laughs as we accidentally got water everywhere!

The short story is that we would definitely stay here again. It was in a great location, and the downfalls are not so big in the grand scheme of things, and could be worked around.

My recommendation if you are on the gold coast and want to stay at Q1 and do themeparks too would be to buy a pass to dreamworld, one that also includes unlimited free access to the top of Q1.

And the sky walk around the top of Q1 is fab!

Room Tip: Obviously higher floors mean views from higher up, but the view from the 15th was great, and fewer s...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NinkyandPoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coffs Harbour, Australia
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 November 2013

Dear Manager

It is with a great deal of regret that I write the following review having stayed at your wonderful accommodation on a previous occasion as have a host of our business acquaintances and friends.

Be aware that if you have booked for Schoolies 2013 at this resort, that whilst it allows Schoolies.com to include the facilities of its Gym, Spa, Indoor Lap Pool etc for use, that in actual fact they are closed due to ''maintenance" and amazingly enough this situation will be resolved around the 30 November 2013, when Schoolies is over.

It should be noted that Students currently staying at Q1, and paying quite a hefty price, are being advised that management are not opening these facilities as they don't want them used by too many students. My daughter was given this advise on two separate occasions by staff at Q1. There was no mention of a leak to the indoor pool. No any reason as to why they still could not use the Gymnasium, or Spa, Sauna and other facilities which are on the other side of the building and quite away and separate from the Indoor Pool. Even though Schoolies.com have taken all the bookings for this property, they maintain they have no responsibility in this matter nor are they even prepared to inspect the situation. Basically they couldn't have cared less and see that they have no responsibility to their clients (students and parents).

I have noted until my phone call to Q1 which confirmed the above regarding "maintenance" that this situation was not listed on the Q1 website nor it is listed on the Schoolies.com website. Although the following announcement is now on the Q1 website, as a result of my call to Q1 reservations, although I was advised by reservations that these facilities will not be available until the 30 November 2013, ironically the date when Schoolies finishes. A call to reservations advised that they couldn't get the pool leak attended to any sooner and they didn't give the impression that they were in a hurry to do so.

Q1 Announcement: Please note that the indoor lap pool, spa, gymnasium, sauna, steam rooms and kid’s games room will be closed for maintenance from Saturday 16 November – Saturday 23 November 2013.

This situation is appalling and Q1 should not take part in the Schoolies progamme if they do not want their facilities utilised by the Students. A part refund or $140 per person should be made to each and every student who has booked this accommodation. If you have booked with Schoolies.com demand that they transfer you to new accommodation without charge as quite frankly it would appear that we are all being conned.

As far as I am concerned I will not be booking this accommodation again nor will I be encouraging my business associates, family and friends to do so.

Thanks for reading.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
10 Thank HRwilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Guest Relations Manager at Q1 Resort and Spa, responded to this review, 19 November 2013
Dear HRwilltravel,

Thankyou for your review on Trip Advisor,Please be assurred that all senior Management of Q1 Resort and Spa have read your valuable comments. I apologise that the indoor facilities have been closed for cleaning and Maintenance for some of the time that your daughter has been staying with us and for any inconvenience that this may have caused.

We placed the notice of upcoming works at Q1 in recreational common areas on our website on the 1st October, 2013 that some of the facilities will not be operational from 16th Novermber to 23rd November 2013, not the 30th November that is stated in your review. This announcement has been on the website since this time.
The Body Corporate have taken emergency action after the lights of the indoor pool and spa failed, the area is very dark as the pool tiles are a dark rust colour which represents a health and safety issue due to a lack of lighting.

The indoor pool has had to be drained by 30% to fit in new LED lights and all vital works were completed yesterday, 19th November 2013. Thiis pool and spa has now been refilled since last night and will be back in operation by this afternoon, Other works carried out in this area include deep cleaning of equipment, pressure cleaning of floors and repainting the gym area, as well as carried out maintenance of airconditioning in the gym. The indoor pool, spa and games room will be open to all residents and guests this afternoon 20th November 2013, as these works have been completed ahead of schedule. However, the Gym and sauna facilities still require works to be carried out.

I regret that you will not be staying at Q1 Resort and Spa in the future, however, I trust that your daughter will have a great time during Schoolies week on the fabulous Gold Coast.

Kind regards,

Jason Boggs
Manager on Duty
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern East, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2013

Now, I'm an easy going guy but when the Q1 website states the rooms are elite and exclusive you start to expect something special. What we got was white, mouldy and uncomfortable , I've seen more charm in a dental surgery. The shower had mould on the walls and bathroom fan couldn't extract anything. When booking, I was given the option of adding house keeping at an additional cost, which we chose. I could make the bed better whilst flossing my teeth. All the furniture was uncomfortable and the window blinds were continually banging on the window frames when the AC was on. I recommend using blue-tac to secure the blinds to the window frame. I have no idea how so many people on trip advisor gave the Q1 glowing reviews, it's not that great!!! Oh yeah, I loved how the pool spends most of the afternoon in the shade, seriously who designed this place?

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Guest Relations Manager at Q1 Resort and Spa, responded to this review, 17 November 2013
Dear Phil S,

Thank you for your review of your recent Q1 Experience which has been read by Q1 Management.

I read with concern that your stay did not live up to your expectations and that your housekeeping services was not of the high standard for which Q1 is well known. I apologise that your experience was not consistent with the great majority of our guests, which may explain why we do recieve positive reviews on social media.
We have three fabulous swimming pools to choose from as part of the Resort's facilities, I am sorry that one of the pools was shaded during the afternoon. In answer to your enquiry as to who designed Q1, it was Atelier SDG and the project was developed by the Sunland construction group. Q1 has won numerous international design awards since it's openng in 2005.

Kind regards,

Jason Boggs
Manager on Duty
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Q1 Resort and Spa

Property: Q1 Resort and Spa
Address: 9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Surfers Paradise
#3 Top resorts Hotel in Surfers Paradise
#3 Spa Hotel in Surfers Paradise
#4 On the Beach Hotel in Surfers Paradise
#4 Romantic Hotel in Surfers Paradise
#4 Business Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Q1 Resort and Spa 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more   less 
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Also Known As:
q1 Hotel Surfers Paradise
q1 Resort Surfers Paradise
Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia

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