Dear Diana P,
Thank you for taking the time to offer some feedback about your recent stay at Q1. Your valuable comments are appreciated and read by senior Management.
I am pleased that you enjoyed the building and your apartment, however, I was concerned to read that the service provided at Reception was not of a consistently high standard. I apologise for this and acknowledge that often the difference between a good stay and a great one is the service experience. Our Front Office Manager has been advised of this and will ensure that all staff maintain professionalism.
Contenental breakfast is discounted for our guests at a set price of $19.00, however, for only an extra ten dollars, hot breakfast can also be ordered. We also have a Winter special whereby for only $15.00, you receive free admission to Skypoint (normally $22.00) plus a $15.00 credit voucher to spend towards breakfast. I am sorry if these options were not communicated to you by reception staff.
Kind regards,
Jason Boggs
Manager on Duty
Q1 Resort and Spa