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“Very poor! Unfriendly! Unwelcome”
Review of Q1 Resort and Spa

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Q1 Resort and Spa
Ranked #5 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Toowoomba
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very poor! Unfriendly! Unwelcome”
Reviewed 14 June 2014

Q1! Staff need massive customer service training very discussed and didn't feel welcome at all. Check in was rude and quick and didn't give proper information as to where the lifts ect are. On checkout we didn't get asked how our stay was or anything like that. On entering on day a front counter lady was walking in front and didn't Evan hold the door open she pushed it in front of us and kept walking. Rooms had dust on top of the cubboard and stove, tiles in bathroom not cleaned properly and toilet seat loose. We will not be back again we didn't feel welcome and we spent 6 days there! Next time back to the Wyndham across the road they are amazing there!!! I suggest use other accomadation.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Accomadationlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (768)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Plymouth
1 review
Reviewed 13 June 2014

Our 8 night stay in an ocean front facing 2 bedroom apartment was fantastic. The room was extreme spacious and comfortable - great views, central location, great facilities And service - we will definately be returning.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FjLNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casino, Australia
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2014

A little disappointed to pay extra for ocean view, when our main view was hinterland.
Fridge icemaker/cold water non functional.
Indoor pool cold.
Breakfast at longboards fantastic,staff very helpful.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MicknLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

The reception and everyone was lovely.
However, the room we stayed in was a bit dodgy and even though we let them know and they sent maintenance up nothing was rectified or acknowledged.
I would go there again because despite a few minor things I could live with it was beautiful.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crystal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2014

Booked and paid for an Ocean View 2 bedroom for 6 nights, was allocated to 1701, mostly city view and faced to other hotels. No privacy at all. Tried to confirm with the receptionsts twice. They insisted it was an Ocean View unit, said the room and booking was arranged by their Reservation Center and they never got wrong.
The floor map shows any 01 unit face city rather than ocean. Very disappointed about this.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Raymond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga, New Zealand
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 June 2014

Very happy with location, rooms, cleanliness. We had a couple of issues with appliances which were fixed promptly. Rooms very hot at night. Indoor pool cold, too cold to swim in May. Loved longboards cafe and visited frequently to buy coffee, food and use free Wifi. Found some desk could have been more friendly and welcoming. Little tip buy or bring your own dish brush they don't provide them, keep windows open at night if too hot, bring your own dishwasher and laundry powder you have to buy it if you don't get room serviced and it's a $1 for an amt for a small load. Loved the setting of Q1.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CarmenLouise1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hervey Bay
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

A well located, clean property.
We were out and about mostly and didn't use many of the facilities. We opted to not have room service and it worked out well for what we were doing.
The inclusive on site parking is a big plus.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Q1 Resort and Spa

Property: Q1 Resort and Spa
Address: 9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Surfers Paradise
#3 Top resorts Hotel in Surfers Paradise
#3 Spa Hotel in Surfers Paradise
#4 On the Beach Hotel in Surfers Paradise
#4 Romantic Hotel in Surfers Paradise
#4 Business Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Q1 Resort and Spa 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more   less 
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Also Known As:
q1 Hotel Surfers Paradise
q1 Resort Surfers Paradise
Q1 Resort And Spa Surfers Paradise, Gold Coast, Australia

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