We arrived to 'Gaynor' the lady on the reception desk and she treated us like convicted serial killers from the outset. Her husband we discovered the following day is extremely friendly and helpful but the damage had already been done by Gaynor. We complained about our room which had a brown shagpile rug in the sitting room, brown leather couches, mirrors from ceiling to floor 1970's style, navy curtains, mismatched and chipped furniture and the beds slanted so you rolled off them. We said it was nothing like the internet advertisement and Gaynor had an answer for everything, she proceeded to belittle us (as paying customers!) and speak to us in the most venomous manner which was quite frightening. We moved rooms after much discussion, the pool faces next door which looks like an Indian slum and the reception area is very tired and smells like a taxi with a video game arcade.
We are very laid back people and just wanted a low key holiday and have never experienced such a rude, unhelpful lump of thing on reception such as Gaynor. We could not get in anywhere else so had to stay there and just deal with it. NIGHTMARE!
- Official Description (provided by the hotel):
- Absolute beach front property with own private board walk, no roads to cross. 1, 2 & 3 bedroom fully self contained apartments with free wifi, Foxtel, security access only, free parking, heated pool and spa, sauna , full size tennis court and the best BBQ area on the coast right next to the beach. Located mid way between Surfers Paradise and Broadbeach, close to Oasis Centre Casino and Convention Centre, Public transport and Northcliffe SLC & Broadbeach Bowls Club A short walk to Metro Café for your morning coffee We also have free security parking ... more less
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- Also Known As:
- Breakers North Surfers Paradise, Gold Coast, Australia