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Santana Holiday Resort Apartments
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome”
Reviewed 10 September 2013 via mobile

The apartment was very clean. Loved our stay there. It had everything from a dryer n washing machine in the bathroom to all cooking utensils in the kitchen. The sitting room looks amazing. The bedroom looked amazing and the bed felt so comfortable..wish i had one. My family enjoyed staying at this resort. Will definitely recommend this place to families n friends. Looking forward to seeing you next year feb ;)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fam_funday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santanasurfers, Owner at Santana Holiday Resort Apartments, responded to this review, 15 September 2013
Thank you for taking the time to review your recent stay with us. We take all feedback seriously and we are so happy that you enjoyed your stay. We aim to provide all guests with an enjoyable home away from home experience. So nice to meet you all see you next time
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105 reviews from our community

Traveller rating
    31
    32
    13
    10
    19
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
Mt Martha, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 September 2013 via mobile

I was recommended this place and from the word go it was a great experience. The owners of this resort are soooo super friendly and cannot make you feel anymore welcome and comfortable. The resort is neat and well presented and very quiet. The rooms are self contained so you can shop and save on eating out, they are neat and tidy with everything you need, perfect for a family holiday if you are planning a lot of outings and don't intend on being in the rooms too much. We stayed for 9 nights with two kids, we probably could have done with more space but as we were out all the time it was perfectly fine. The best thing about the place (other than the lovely owners) is the value for money, so well priced. Highly recommend for couples and small families.
Will definitely be back!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carlajane42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review, 4 September 2013
Thank you for taking the time to review Santana Resort and your experience. We are thrilled that you enjoyed your stay and we do hope you can visit us again.

We believe our apartments are the best value 3 and half star in Surfers Paradise. We go over and above to ensure guests feel so relaxed and rested after their stay. The relaxed atmosphere is what we believe is our best asset and why so many guests come back.

So nice to meet you all
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2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 September 2013

I have stayed here for my honeymoon trip for almost two weeks. A big thank you to Anthony and Racquel for the hospitality provided at the 1st place. Something really impressed me is that most of the household appliances are available here , like: oven, microwave,clothes washing machine, iron board+iron, clothes dryer, dish washer, fridge and etc.
And guess what, the resort has game room, swimming pool,hot spa pool and BBQ appliances!! Sadly I haven't get the chance to use swimming pool during winter time.
Value added service suggested:
1.If the resort can add-in hair dryer, it will be great. (With no rental charges)
2. The entrance of the room might need air refreshment as it has some kind of odour (which might caused by the humidity from the weather.

Definitely worthwhile to stay!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Devilpoppin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review, 4 September 2013
Thank you for taking the time to review Santana Resort and your experience.

We are so pleased that you enjoyed your stay and that your Honeymoon at Santana was exactly what you were for looking for. What a positive start to your married life together.

We will address your comments and we do hope that you can visit us again when next you holiday on the Gold Coast.
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1 review
Reviewed 9 July 2013

We stayed at Santana for 6 nights and enjoyed it all. Great location, Great price and great facilities. Everything is great about it apart from the bathroom and kitchen being a bit dated and used. This really is not a problem, however it would be good if it could be updated or painted

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anon3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review, 16 March 2014
Thank you for taking the time to review Santana Resort we appreciate your feedback .We are looking at your feedback and addressing this. The maintenance of each room is ongoing and generally expensive so we have added in your requests and feedback to the owner for approval.

That particular room last month installed a new air con and fridge so the painting was not a priority however we do agree it could be upgraded .Hope to see you back at Santana Resort.
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2 reviews
Reviewed 7 July 2013

Tired and dated apartment with old carpet in need of refurbishment.
The pool spa and outdoor asthetic on the whole is really good.
I think it was a bit much considering you had to pay for extras like wifi.pool towel and air conditioning. Also you are not supplied with enough essentials like toilet paper. Washing up liquid.soap.etc. next time i would stay closer to cavil ave or the other directionbroadbeach.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123456897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review, 8 July 2013
Thank you for your review we appreciate you taking the time to write about your experience.

We hear your feed back loud and clear regarding need of refurbishment. All the apartments are graded and depending on what room you booked and paid for it is relative to the room type you received. We are self contained units and we are only required to provide 1 night supply of items like toilet paper etc that is all we budget for and your price reflects this.

Our main concern is that the rooms are extremely clean at all times and items are in working order ,that is our priority when booking an economy room , Our Standard or Premium Rooms do include air-con and these are reflected in the price .
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Sunshine Coast
Level Contributor
161 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 May 2013

Santana is hetween Surfers and Broadbeach. Compact one hrm apartment with sofa bed (only suitable for one person). Has everything you would need 2 small halcony's only 2 chairs and small table. Surrounded hy other apartments and was fairly noisy at night and through the night with neighbours. Very nice welcome, friendly.
A little tired, but clean.
Handy location to Broadbeach, Jupiters, Pacific Fair.

Room Tip: No lifts, walk up only. There is undercover secure parking for all units.
See more room tips
  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cardeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review, 8 July 2013
Thank you for your review we appreciate your feedback.
Sometimes we do get a few noisy guests at night but generally it is quiet and tranquil. We are trying to up-grade apartments to reflect a modern look and we are hoping when Tourism picks up on the Gold Coast that we can up-grade more of the apartments. This along with the Australian dollar has really hit our Tourism.
We do have 3 different room types, Economy, Standard and Premium based on what guest pay per night and what they book .
We have heard that many places are cutting their cleaning standards and this is one thing we pride ourselves on. So I suppose a little tired is better than a little dirty.
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Travellers are raving about these Surfers Paradise hotels

Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 April 2013

Hi we stayed at Santana last week ( April 2013) for 5 days in the premium room for two adults. The room was clean and tidy with a view of the pool. Good location for bus and walking to some restaurants . The main downfall of this accommodation was the lack of provisions . Two tea/ coffee and sugar for 5 day stay. 1 sachet of dishwashing liquid, powder and 1 roll of toilet paper. Extra provisions need to be purchased at a cost to you. Considering that the room must be left in clean condition you will have to purchase washing liquid for a stay more than two days. We have never had to buy extra provisions before when staying in either a standard or premium room, so that was a new experience. The pool was clean and great temperature unfortunately it closed at 9pm. During the hotter months this could be an inconvenience especially if you have children who may go a bit stir crazy in the room when it is a hot night. Non the less it has taught me to be more thorough when doing research on accommodation for the future .

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aprilw973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review, 22 April 2013
Thank you for taking the time to leave feedback.We have noted your feedback regarding provisionals like Tea and Coffee and we have acted and increased these in the Premium Rooms only.Unfortunately Self Contained apartments do get confused with Serviced apartments and there is a big difference.In order for us to keep our prices low Guests do purchase their own items , we are only required to provide a 24 hour supply.Serviced apartments are serviced every 3 days and this is when the items are refilled however this usually means a much higher nightly rate.With the 9pm pool closure this is a council requirement plus a bylaw that we must adhere to due to litegation we are unable to open past these times.
We are happy that you enjoyed your stay otherwise.
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Additional Information about Santana Holiday Resort Apartments

Property: Santana Holiday Resort Apartments
Address: 7-15 Monte Carlo Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 11 B&Bs / Inns in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Santana Holiday Resort Apartments 3.5*
Number of rooms: 32
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, Odigeo, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Santana Holiday Resort Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Santana Holiday Resort Apartments Hotel Surfers Paradise
Santana Holiday Hotel Apartments
Santana Holiday Resort Apartments Surfers Paradise, Gold Coast, Australia

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