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“Quoting the kids - the best hotel we have stayed at”

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Mantra Towers of Chevron
Melbourne, Australia
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Quoting the kids - the best hotel we have stayed at”
Reviewed 6 September 2011

Always reading the reviews at Trip Adviser before booking, I found this hotel had very positive and very negative reviews. I contacted the hotel to find out why. They confirmed that if I booked directly with the hotel, would be guaranteed of quality and service. That is exactly what happened. The 2 bedroom apartment was great - 15th floor - ocean views - a little street noise but totally bearable. Clean tidy with all amenities. The only thing missing was an additional TV in the master bedroom. We had a small issue with the Cable TV service - a serviceman was sent to us within 20 minutes and fixed. My teenagers loved the spa, lagoon pool and games room. The location was right at Cavill Avenue - bus stops at our door also and the supermarket on the ground floor was a godsend. I would book at this hotel again in a flash.

Room Tip: I suggest when booking to do it directly with the hotel, and request higher floors to reduce street...
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  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Laine23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Mantra Towers of Chevron, responded to this review, 6 November 2011
Laine23,

Great to see you did your HOMEWORK!!! Yes I have to agree with you when booking call the resort directly as we do have private apartment here and the reviews unfortunately do not truly reflect what we have to offer they are at both ends of the scale. Unfortunately people are unaware that private apartments are not what they are all cracked up to be, yes they may be cheaper but the service is not provided. I will be sure to pass on to our Maintanence team the positive feedback you left them, and I am pleases that we could have this fixed for you in next to no time. Also worth mentioning that your kids also enjoyed themselves as we are extremely a family oriented resort. Once again thank you for your review and we look forward to your next visit with us.

Regards
Francois Rincon
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (596)
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English first
Gold Coast
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 September 2011

The Chevron Renaissance is a lovely spot in the heart of Surfers! Our 2 bedroom apartment overlooked the Nerang River and The Titanium Bar, home of The Gold Coast Titans! A little noisy overnight with sounds echoing up from the street, and many small items in the otherwise well decorated and comfy apartment that required minor maintenance but the views were stunning, the swimming pools and general decor was beautiful, the staff friendly and helpful. All in close proximity to restaurants, shops and supermarkets with underground parking. All in all, a nice spot for a short break in Surfers!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MeMyselfandI50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Mantra Towers of Chevron, responded to this review, 6 November 2011
MeMyselfandI50.

We are so glad that you enjoyed your holiday here with us. Thank you for your feed back in regards to your stay, I have to agree the View is stunning from this angle...

We look forward to your next visit with us

Regards
Francois Rincon
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart
Level 4 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 September 2011

Enjoyed a very pleasant 6 days at the Chevron recently and once again found the facilities to be top notch. A major focus for my husband is the swimming, sauna and spa (jacuzzi) facilities and the indoor pool facilities at Chevron Renaissance were perfect for his needs. The pool and spa were very clean as were the bathroom facilities in the pool area. The lagoon pool area is lovely also.
Our apartment was booked through a private agency and we loved the ocean and river views from our 25th floor two bedroom apartment. The apartment was spotless and had all the cooking failities and equipment we could need including plastic items suitable to take down to the BBQ area near the pool.
They have bikes for hire which is ideal given the great bike paths available on the Gold Coast. I would also recommend you contact the tours desk regarding transport to/from the airport and other destinations. We had a very early morning flight out and the driver arrived early, called to advise us of his arrival and was very professional - top service.
This is our second stay at Chevron Renaissance and we have thoroughly enjoyed it both times. The first visit was with our three teenage children and they had a ball - great location for them to get around by themselves. I would highly recommend this as a fantastic place to holiday with kids.

Room Tip: Request ocean view high up in tower 2 - 25th floor and above is good
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank keeptravellingHobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level 6 Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 3 September 2011

We stay for two night at August 2011 (during winter time) at 2 bed room & 2 bath room apartment.

We got 37th floor room with great ocean view. The room price was very worth it with the full facility such as complete kitchen utility (refirigerator,oven,microwave,dish washer,kitchen ware), wide living room with 40"LCD TV, two bed room (1 king size & 2 single bed) with balcony & great view, AC, 2 bath room (with shower & bath tub). The location is in the heart of Surfers Paradise. Even, 702 bus (from and to airport) stop is directly in front of the hotel. What a convenience for bus traveller. And so for major bus stop is in front and back of the hotel.

Great & polite service at receptionist when check in (thanks to Mr Francois who give us great room).

Room Tip: Please request ocean view room from the recepsionist, the view is great...
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BryaNinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
Level 5 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 August 2011

We stayed here in a privately owned apartment and we were very happy with our accomodation. The two bedroom apartment was well furnished and the views from the 19th floor were great! The best part about the Chevron was the facilities and the location. There's a mall attached with a Cole's and many other nice shops including a Candy store. Eating choices are endless and Brunorossi is a nice place to eat in the downstairs mall. I would recommend that you try the Infinity maze in the mall, it's a lot of fun and it's something that's unique. The hotel facilities were awesome, the indoor heated pool and spa was amazing for the winter months. The games room was fun for all the kids! Didn't see the private theatre but I'm sure that was good too. I just wish that they would offer free housekeeping everyday at the Chevron.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank Rishi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2011

We arrived at the hotel and all was well until we got to our room. The room was very old looking, run down and to be honest, grotty. It needed a good scrub and the carpet either needed a good steam clean or replaced (covered from corner to corner in stains). We didnt even want to sit on the sofa provided and the coffee table still had cup rings of coffee on it. This room was on the 16th Floor and the noise of the wind was very loud, largely due to the gap between the patio doors and the wall!

We spoke to reception and they did offer us another room. By their own admission, the room given to us the second time round was a better standard. They advised that the rooms are all individually owned and leased out and should be of a 4* level. . .

In all honesty, the second room was better than the first but had we been presented with this the first time around we would still have been asking to change! It was a nicer room with better furniture but the carpet was also covered in stains. The curtains in the bedroom did not fit the window properly by a large margin, in fact a peg had been used to hold the curtain to the wall to try and keep the light out. You basically got up with the sunrise. Not a 4* room in the slightest.

We stayed for 5 nights and not once did we have a room refresh and you are supposed to get one mid stay.

On the positive side, the location of the hotel was excellent and the actual complex was really good. The pool areas were a tab busy and only thing i would say is that the indoor pool is so heavily chlorinated that it stung my skin and i couldnt stay in for too long.

Its a real shame that the interior of the apartments doesnt live up to the complex standard or its star rating.

I have stayed at other similar apartments with the same star rating in the past and all were far superior to the Towers. I would not stay here again and feel a little sore after paying the price we did for the stay!

I have rated this a 3 only for the location and complex facilities, based on the rooms it would be a 2.

Room Tip: go for a low floor if you want to get some sleep - wind can make the rooms noisy
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Elaine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Mantra Towers of Chevron, responded to this review, 6 November 2011
Elaine K,

Thank you for your posting, I am disappointed to hear about your experience when checking in with us. We are currently refurbing all units when required, but from what you have described this room may have not been a clean room on check in... An error on check in. Furthermore you have advised that reception did in fact room move you to another room however this also was not up to standard. I am unaware of our rooms not having curtains to fit, and find that a 'peg' is not suitable by any means, in saying this though you would of had another choice of room if the second was still 'not up to standard'. In relation to servicing we only offer servicing when staying 8 or more nights. We are not a Hotel where you have this done daily. The Towers of Chevron Renaissance our renowned for our facilities as we are the only resort on the Gold Coast to offer what we have, our pool facilities are managed and catered for by an outside professional pool company that adhere to the strict guidelines for sanitation and health procedure for these areas. I am unaware of any other guest experiencing and skin conditions from these areas. I would like to welcome you back to our resort so I welcome you to contact me to discuss this stay and also your future stay with us,

Regards
Francois Rincon
Reservations Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level 6 Contributor
183 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 28 August 2011

My husband and I spent a week at staying at Chervon Renaissance in May 2011. We thoroughly loved our time there. Our unit in the skyline tower was on the 4th floor and had a good view of the ocean and the smaller pool on level 2. I liked the unit and spent a lot to time sitting on the balcony watching the streets of Surfers below. My only criticism would be that the kitchen was a little poky and strangely set-up.

The best thing for me about the complex was the pool deck on level 5. Though it was almost Winter, the outdoor spa was heated at a great temperature. We spent a lot of time between the indoor heated pool and the outdoor spa. It was best in the late evening when most children had headed inside.

The complex was positioned well in the heart of Surfers Paradise and it was an easy walk to Cavill Ave and the beach.

There is nothing I can evening think about complaining about! I found it fabulous!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TrekBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Towers of Chevron

Property: Mantra Towers of Chevron
Address: 23 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Towers of Chevron Renaissance)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mantra Towers of Chevron 4*
Number of rooms: 358
Official Description (provided by the hotel):
At Mantra Towers of Chevron, located in the heart of Surfers Paradise, you will find the perfect accommodation from which to explore the beautiful and fun-filled Gold Coast. In your self-contained apartment you'll feel truly at ease. All apartments are self-contained and feature kitchens equipped with modern appliances, a full service laundry, cable TV and a DVD player. All the conveniences of home can be found here. Located atop the trendy Chevron Renaissance precinct, you need only duck downstairs to enjoy a delicious meal or to wander through unique and designer boutiques. If you're on holiday with the kids, the Infinity attraction is a must visit. They're bound to be entertained exploring the fun-house full of mirrors, optical illusions and sound effects. You can choose between 1, 2 and 3 bedroom apartments or superior apartments, which are furnished in contemporary neutral tones. Or for larger groups wishing to truly holiday in style, the 3 bedroom penthouse apartments are the ideal choice. At Mantra Towers of Chevron you will have access to the resorts Health Pavilion, featuring indoor and outdoor lap pools and full gymnasium. BBQ facilities, the private theatre and also 'Beaches in the Sky', the resorts outdoor leisure area featuring sub-tropical gardens and a 600m2 lagoon style pool. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Mantra Towers Of Chevron Surfers Paradise, Gold Coast, Australia

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