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“Dirty rooms - never again”

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Mantra Towers of Chevron
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Dirty rooms - never again”
Reviewed 27 September 2012

We stayed in an apartment on the 24th floor with ocean views. However besides the amazing view, from the minute we checked in we knew this room hadn't been cleaned. There were finger prints on the fridge and kitchen cupboards. The surfaces had not been wiped. The bed linen in the master bedroom was soiled with urine. We booked through a property agent called HolidayHoliday. The service was appalling. Because I requested that they change the bed linen, they would not return my $300 bond and I am having to take the matter further. I paid for a service and did not receive what I paid for. I will never go through this company again and I would not recommend anyone stay at the Chevron Renaissance.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Raylene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,950 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (594)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
London, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 September 2012

We (a young child, and elderly person and us) stayed at a 2-bed apartment in August, 2012. Although it was winter, the weather was very agreeable. The apartment itself was clean and very well-equipped with you would ever need. Home away from home!

The beds were comfortable, more than enough programmes to watch on TV. There were a microwave, dishwasher and a standard size fridge! Washing machine and tumble dryer.... no need to say any more! It was fantastic!

There is are 3 swimming pools if I am not mistaken, we only managed to use one - the indoor heated swimming pool on level 5. There is an outdoor lap pool, and also a Sky Beach where is it also a pool with a mini beach! How cool is that! It also has BBQs which you can use. It has a gym, a games room, sauna.... This is a kind of place I want to permanently holiday in! Every age group is catered for!

Now, for the not so attractive bit. There was a reception staff (short blonde hair, ain her 40s or early 50s) who was very abrupt with the Japanese family before us, and also very rude to me when I checked in, and also when I checked out. I had to ask if there was anything else I had to do when I checked out instead of the other way around! I handed her the key, and she said nothing else after that and didn't even make eye contact. So, I would say, the apartment was superb, say 5-star, the staff and customer service were disappointing, say, no star.

So, if you want good customer service, don't stay here. If there is no need for you to engae with them except during checking in and out, then it should be ok! Good luck!

Room Tip: Higher floors are quiet!
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank vee n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chevrontowers, Manager at Mantra Towers of Chevron, responded to this review, 24 January 2013
Thank you for your review Veenolan,

I am pleased to read you found the apartment fantastic! This is a true indication of our apartments here at Chevron.
Your details on our facilities are spot on! Our Beaches in the Sky is spectacular and great for all ages.

I sincerely apologize that you did not receive our 5 star customer service. We pride ourselves on this and unfortunately this was not delivered to you.

We do hope to see you back here at Chevron so you can experience a 5 out of 5 stay.

Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
warner
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2012

Good price for school holidays.Great position in middle of surfers paradise .Easy walk to everthing no need for car.Excellent pool area with great bbq facilities and lounge area surrounding it.Room had plenty of space to move around in.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
1 Thank amanda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geelong
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 September 2012

We have stayed at this resort many times, but on our last stay we booked through Sandra Bee www.goldcoastchevron.com and found her apartment to be the best off all!

The standard of her apartment was fantastic, everything was clean, right down to the carpets had just been done and the curtains washed! The little things in her apartment were catered for e.g washing powder, dishwasher powder, beach toys for the kids and board games! It was a home away from home!

Nothing was too much trouble for Sandra, with a phone call away!

Alot of other apartments in this complex are looking old, with not alot of attention being paid to them!

The pool area was fantastic, indoor pool also great, grounds beautiful and the location great.

I would highly recommend this apartment if you like attention to detail! It sleeps 5 people.
Tower 3, unit 3083.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank sunshine35Geelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 September 2012

We have now stayed here 3 times.The 1st two, we booked with private owners and this time we got such a good deal that we booked direct with the hotel.

If you wan't a self contained apartment, very close to supermarket, restaurants, short walk to beach and bus stop at your front door to get to theme parks, both indoor and outdoor pools, then this is the place to stay.

My only criticism is that they could do with better curtains. The ones in our room let a lot of light in early in the morning.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Secco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 September 2012

The apartment was excellent the only issue I have is navigating around the 3 towers to the shopping centre, this could be signposted so as to make it a lot clearer.

Most hotels/apartments have towels and a water cooler in the Gym, we expected this and had to go back to the room to collect some hand towels

The view was spectacular and on the 17th floor very quite no traffic noise.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
1 Thank Tracie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 September 2012

if you need a hotel very central than this is the one but if customer service is high on your list than this is not for you. Front desk service was atrocious.
Checking into room, window broken (which was fix later that night) bathroom sinks blocked ( fixed the following day) and toilet door broken ( never fixed) . so even before unpacking our bags we spent over and hour with maintenance in our room.
this hotel is quite noisy but clean and spacious.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mia74_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Towers of Chevron

Property: Mantra Towers of Chevron
Address: 23 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Towers of Chevron Renaissance)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra Towers of Chevron 4*
Number of rooms: 358
Official Description (provided by the hotel):
At Mantra Towers of Chevron, located in the heart of Surfers Paradise, you will find the perfect accommodation from which to explore the beautiful and fun-filled Gold Coast. In your self-contained apartment you'll feel truly at ease. All apartments are self-contained and feature kitchens equipped with modern appliances, a full service laundry, cable TV and a DVD player. All the conveniences of home can be found here. Located atop the trendy Chevron Renaissance precinct, you need only duck downstairs to enjoy a delicious meal or to wander through unique and designer boutiques. If you're on holiday with the kids, the Infinity attraction is a must visit. They're bound to be entertained exploring the fun-house full of mirrors, optical illusions and sound effects. You can choose between 1, 2 and 3 bedroom apartments or superior apartments, which are furnished in contemporary neutral tones. Or for larger groups wishing to truly holiday in style, the 3 bedroom penthouse apartments are the ideal choice. At Mantra Towers of Chevron you will have access to the resorts Health Pavilion, featuring indoor and outdoor lap pools and full gymnasium. BBQ facilities, the private theatre and also 'Beaches in the Sky', the resorts outdoor leisure area featuring sub-tropical gardens and a 600m2 lagoon style pool. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Mantra Towers Of Chevron Surfers Paradise, Gold Coast, Australia

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