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“Great place for families”

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Mantra Towers of Chevron
Reviewed 21 June 2014

We spent 7 nights at the Towers of Chevron Renaissance on the Gold Coast. We had a 2 bedroom apartment, which is ideal for a family of 2 adults & 2 children. I found the location to be great and it was fantastic to have a Coles supermarket downstairs and Woolworths across the road. Car parking is available for no extra cost if you have a hire car and the facilities of the Resort are all wonderful. I found accessing the other Towers a little difficult, as we had friends in Tower 3, this would be my only complaint. I would consider staying again if the price is right

  • Stayed: September 2013, travelled with family
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1  Thank DoddsyMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this reviewResponded 22 June 2014

Thank you for taking the time to post your comments regarding your most recent stay at our resort.
I am delighted to read that you had an enjoyable stay. We hope to welcome you back to Chevron Towers in the near future!

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3,540 - 3,546 of 4,578 reviews

Reviewed 21 June 2014

Perfect place for a family of 7. Awesome view. Great apartment with a Coles supermarket downstairs which was convenient :) No wifi though. U could get it for AUD$2 for 500MB which ends at 12midnight everyday at Coles though, just fill up a form and you're ready to go! Easy peasy. Very useful as you get an Aussie number as well.

Back to the apartment, 3 rooms but they had no locks, mind you. Even the toilets could not be locked which was pretty weird. We were there in June (winter) so it was pretty cold. And the maximum temperature we could get was 24degrees which was EXTREMELY COLD. We booked with coastalholidays. Great price. AUD$1295 for 8 nights! Free parking as well.

Hot showers and great kitchen with everything we needed to make simple meals (and save some $) as eating out in Aussie can get really pricey.

Indoor swimming pool was also undergoing renovations. Lagoon was freezing cold as well. Gym available with 1/2 hr max per machine.

Overall we enjoyed ourselves and you would too.

Room Tip: 40th floor. Perfect view of the beach and the creek(?).
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  • Stayed: June 2014, travelled with family
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3  Thank shehnazlovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this reviewResponded 22 June 2014

Thank you for your informative review. It is with your feedback that we are able to ensure that our property may continue to provide our guests with a holiday they will not forget. We are glad you had an enjoyable stay and we look forward to welcoming you back next time you visit the Gold Coast.

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Reviewed 19 June 2014

My husband and I stayed here for 2 weeks with our 2 children 11 and 1 years old on the 22nd floor above Coles which was very good for getting supplies pools were lovely our room had a fantastic view of the ocean we had to bathrooms and two bedrooms plenty of extra blankets . I had requested a port a cot though wasn't in the room when arrived one phone call to reception and they brought one up straight away and helped put it up ( great service ) over all out family had a fantastic time here and would come back again we didn't want to leave !!

  • Stayed: June 2014
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Thank Kirstie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this reviewResponded 22 June 2014

Thank you Kirstie for your lovely review.

I am glad to see you enjoyed your time at our resort. We pride ourselves on our customer service and professionalism and the staff will be very happy to hear this came across. We look forward to welcoming you back in the near future.

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Reviewed 18 June 2014

Stayed at the Chevron for a few days to meet up with relatives staying there and celebrate a birthday. The room we were allocated was in the wrong tower and had a shower over bath which didnt suit my disabled companion. It was a nice apt on the eleventh floor though. The staff were great and allocated us a different apartment in same tower as our relos. On the 32nd floor! The best apt Ive ever stayed at on the Gold Coast. Amazing views from every window. Huge modern kitchen nice furnishings. 2 bathrooms which was really wonderful. Loved it. The indoor pool was closed but we knew that going in. The outdoor lagoon pool was freezing but they had a lovely outdoor pool heated to 28 degrees so that was great. The location is excellent with shops and supermarket directly under. Loved our stay and would definately stay again.

Room Tip: Ask to see the room first if you can because if you stay and want to get swapped I noticed you have...
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  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Lynette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this reviewResponded 22 June 2014

Thank you Lynette for taking the time to post a review of your stay - we appreciate all feedback, and we are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back in the near future.

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Reviewed 18 June 2014

Took my 3 teenage girls up for a well deserved break and was meet with this:The indoor heated pool was closed for renovations, weren't advised about it then the pool in tower 1 which had been heated since we stayed last was closed as well. We were missing blankets in our room so I had to share a double bed with 2 of my teenage kids, there was no unit book to explain how things worked so we couldn't take a shower until the next day. chairs in dining room were broken. we got 2 rolls of toilet paper for 4 people for 5 nights. some of the cutlery and crockery were dirty still had food particles on them.had no frypan so had to wait for that for 1 day. Took them 2 days to get the blanket. so we had to share the bed for 2 nights. WHat a JOKE...So disappointed

Room Tip: Do not get a room on the 5th floor near the pool as you hear kids screaming and noise all the time.
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  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
2  Thank Tammy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chevrontowers, Guest Relations Manager at Mantra Towers of Chevron, responded to this reviewResponded 13 August 2014

Thank you for your honest review Tammy J.

I am sorry to hear you did not enjoy your time at the resort.

Our indoor pool was closed for emergency repairs in Mid May. This information was provided to all booking agents and placed on the homepage of our website. this is also stated on all booking confirmations sent by the resort.

In regards to the lack of compendium, we are in the process of having new ones printed. I apologise that it was missing from your room and a replacement was no delivered. I believe we are currently out of stock whilst waiting for the new ones, however this should have been communicated to you by our reception staff.

In regards to the blankets, there should be spare blankets in all wardrobes. I hope that when reception was advised that it was missing, they arranged a replacement to be sent up as a matter of priority.

I hope you will return to the resort in the future to experience what a true stay at Chevron Towers should really be like.

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Reviewed 18 June 2014

We scored the 41st floor with such a brilliant view it makes you forget some of the things that let the apartment down. Location was perfect - numerous restaurants and a Coles at the bottom of the complex. Service was average as we did not have enough towels and it took three attempts to finally get some from reception. Cleanliness of room was average and a number of lights simply did not work or had no light globes. We were also disappointed by the lack of supplies for a self-contained apartment with only bare essentials being supplied - no tissues and not even any dishwashing liquid for the sink (although sachets were supplied for the dishwasher). However, we were prepared to overlook this due to the location and comforts of the apartment.

Room Tip: Higher floors have spectacular views
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  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
2  Thank mjvd74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this reviewResponded 22 June 2014

Thank you for your informative review. It is with your feedback that we are able to ensure that our property may continue to provide our guests with a holiday they will not forget. We look forward to welcoming you back next time you visit the Gold Coast.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We had 4 apartments, all were below standard in cleanliness. Would have expected clean sheets and towels at he midway point, day 4 or 5 at least

Some of the reception staff were unwelcoming, surly and a little antagonistic.

Would not recommend, this was our 4th time there but never again

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Junkskunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Towers of Chevron

Address: 23 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Towers of Chevron Renaissance)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 124 Speciality Lodging in Surfers Paradise
Price Range: £84 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Towers of Chevron 4*
Number of rooms: 358
Official Description (provided by the hotel):
At Mantra Towers of Chevron, all apartments are self-contained and feature kitchens equipped with modern appliances, a full service laundry, cable TV and a DVD player. Located atop the trendy Chevron Renaissance precinct, you need only duck downstairs to enjoy a delicious meal or to wander through unique and designer boutiques. You can choose between 1, 2 and 3 bedroom apartments or superior apartments, which are furnished in contemporary neutral tones. Or for larger groups wishing to truly holiday in style, the 3 bedroom penthouse apartments are the ideal choice. At Mantra Towers of Chevron you will have access to the resorts Health Pavilion, featuring indoor and outdoor lap pools and full gymnasium. BBQ facilities, the private theatre and also 'Beaches in the Sky', the resorts outdoor leisure area featuring sub-tropical gardens and a 600m2 lagoon style pool. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Mantra Towers Of Chevron Surfers Paradise, Gold Coast, Australia

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