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“A pleasant holiday. Value for money” 4 of 5 bubbles
Review of Mantra Towers of Chevron

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Mantra Towers of Chevron
Perth, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A pleasant holiday. Value for money”
4 of 5 bubbles Reviewed 18 August 2014 via mobile

Had a wonderful stay at Towers of chevron. Everybody so friendly and caring. Highly recommend. It has a lovely out door pool and bbq area. Its just a shame it was winter and a bit chilly to go swimming. Although the spa was fantastic! Located on top of a shoping center. Not far from Cavil Ave. Room was a little old but still clean and tidy . package deal was very good! Value for money. Car park and security was a little confusing at first.
Thanks. We will probably stay there again.

Stayed July 2014, travelled as a couple
Helpful?
Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, 20 August 2014
Thank you for taking the time to post your comments regarding your most recent stay at our resort.
I am delighted to read that you had an enjoyable stay. We hope to welcome you back to Chevron Towers in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,637 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (588)
Date | Rating
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English first
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 18 August 2014

We chose to stay at this property because of the location & a good off-peak rate. Unfortunately the property was well below our expectations. We stayed in a 2 bedroom apartment which was spacious and had a lovely view, however it was poorly maintained & cleaned.

The bathroom smelled and the shower was mouldy, the carpets needed a very thorough vacuum before we could stand walking on them, the couch was unclean & needed wiping down and the beds were worn out and uncomfortable. All of this was made worse by the notices saying that guests would be charged "excess cleaning fees" for not washing dishes or emptying rubbish on checkout.

The Staff were generally friendly but not overly helpful, there were no porters (this was expected) but there were no luggage trolleys (this was NOT expected) and we had to drag our luggage to another tower by hand when we checked in.

The indoor (heated) pool was off for maintenance (we knew this at time of booking) however staff told us the outdoor pool was temporarily being heated, but it wasn't. The pool level is quite nice, with sunbeds, barbecues and tables and would be great in the warmer months.

We regularly stay in both Apartments and Hotels & understand the different service levels at each. Unfortunately this property was a disappointment & housekeeping standards need to improve.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
4 Thank Eddie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wodonga, Australia
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

very central everything at walking distance, great restaurants under hotel. the hotel itself is A1 for families.fitted out just like your home hotel has games room, pool outdoors and indoors. Very classy hotel.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kris931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, 20 August 2014
Thank you for taking the time to post a review of your stay - we appreciate all feedback, and we are pleased to see that you enjoyed your stay with us.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

We found the Chevron met all our needs for the 5 night stay. Was a great place to stay with a large qroup of wedding quests. Ideal location for dining, shopping and the beach. Interior of the 2 bedroom unit clean, roomy and modern and the full kitchen just what we needed. Receptionists very friendly and the travel/information clerk in the foyer provided us with the assistance we required.

Room Tip: North east or east get great early morning sun plus sea views
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, 20 August 2014
Thank you for your lovely review Judy. I am glad to see you enjoyed your time at our resort. We look forward to welcoming you back to the Towers of Chevron in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

I was pleasantly surprised by the whole experience considering the cost.
Booked a 3 bed room apartment with sea view.

Apt unit is very spacious and air conditioning was just right.
The view from the master bedroom and living room was magnificent.

The location is great with Chevron mall just under the tower and all other shopping needs near by.

One let down was the parking space.
It was great to have complimentary parking space but very tricky to get there.
Even after getting use to the route, it was a bit of a trip from the parking space to my unit.

Room Tip: - High floor Apartments with sea view definitely pays off, however the early sunrise can be botherso...
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sungjae H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, 17 August 2014
Thank you for taking the time to post your comments regarding your most recent stay at our resort.
I am delighted to read that you had an enjoyable stay. We hope to welcome you back to Chevron Towers in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

My experience began one day with a need for a holiday. Me:" Hunny, we need a holiday" Hubby: "Ok can you find us a hotel?". Me: "Sure Hunny" Then an add for Chevron towers 3 day half price sale pops up on my computer screen. Thats it! thats the hotel! I call the number, I book the room Then went on here, (tripadvisor to read the reviews) to my surprise..most were bad, yes very bad reviews, and a few good ones . The bad reviews got me worried, because I had already paid online. Then after reading the fine print, that there was no refund, the worry really kicked in. So I read all the good reviews, and wondered how there can be good & bad in the same hotel? hmmmm, Suddenly the night before we arrived I clicked!, Me: Hunny, I think I know whats going at the hotel? Hubby: What? oh are you still worried about that? Me: Hunny, we need a decent room because my voucher says 4 star Luxury, but the reviews suggest otherwise. Hubby: Hmmm ok so what did you come up with? Me: Well it seems the hotel may have money issues, because they don't have much cleaning service,also not all of the rooms are refurbished, but the good reviews suggest that there are some decent rooms, so maybe they give them to people who look trustworthy and responsible. Hubby: Ok if you say so. Me: So the plan is to get a decent room we will look trustworthy & responsible?. Hubby: Hmmm maybe. So we arrived at the hotel the next day & because I had read the reviews, I was prepared, for any rude receptionist. The one they complained about on here is the one I got. Although to my surprise she came across very professional and efficient. She gave me a key, and a map with clear instructions. So far so good, although I did also have to pay a $200 bond. (I figured this was to cover any damages) So after we got the all clear, we drove off to find a park. Once we got into our hotel I was quite relieved, thank God that they gave us a decent room, modern and everything in working order. The only thing I had to do before we could settle in, was vacuum the carpet and change the sheets, so if those 2 things had been done before we got there, this apartment would have been top notch! So afterwards we headed down to find the spa! The pools and barbecue area where the spa was located were great! I really enjoyed the spa, we chatted to some nice people, got splashed in the eyes by a couple of kids, but other than that no complaints at all. The rest of our time was relaxing & enjoyable. We really liked the shopping centre and the closeness to everything.
All the people who worked at the hotel and who were staying were friendly & helpful.
So overall I would say that if you are able to score a decent room and you follow the hotel rules and your trustworthy and friendly, you end up having quite a good holiday. But if your looking for a no bond, pay at the end, serviced, with less rules and all rooms refurbished, then best to look elsewhere…..as for us we would more than likely consider coming back again, (in regards to the people on reception I would advise that you be really nice, because they have to deal with so much pressure) Changes to any hotel business or organisation start at the top, e.g (CEO) &
Board members, who ultimately have the power to make positive changes. So I hope they read my review, and even though money is low, that treating people with respect by giving them clean and functional rooms and training staff to go out of their way to be kind and helpful, is not only a good notion…but it is very Good Business. Thank You & Goodbye!

Room Tip: The higher up the better the views.
See more room tips
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank 29Victoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, 17 August 2014
Thank you for your informative review. It is with your feedback that we are able to ensure that our property may continue to provide our guests with a holiday they will not forget.

We look forward to welcoming you back next time you visit the Gold Coast.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shellharbour, New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 August 2014

that was the 3rd time staying at the chevron and will definitely be back ... thank you for making our daughters 18th birthday memorable :-) we found the rooms to be clean, roomy, gorgeous views with beautiful sun beaming through the windows in the morning

Room Tip: rooms overlooking the ocean definitely so pristine
See more room tips
  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Bel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, 17 August 2014
Thank you for taking the time to post a review of your stay - we appreciate all feedback, and we are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Towers of Chevron

Property: Mantra Towers of Chevron
Address: 23 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Towers of Chevron Renaissance)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 125 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mantra Towers of Chevron 4*
Number of rooms: 358
Official Description (provided by the hotel):
At Mantra Towers of Chevron, located in the heart of Surfers Paradise, you will find the perfect accommodation from which to explore the beautiful and fun-filled Gold Coast. In your self-contained apartment you'll feel truly at ease. All apartments are self-contained and feature kitchens equipped with modern appliances, a full service laundry, cable TV and a DVD player. All the conveniences of home can be found here. Located atop the trendy Chevron Renaissance precinct, you need only duck downstairs to enjoy a delicious meal or to wander through unique and designer boutiques. If you're on holiday with the kids, the Infinity attraction is a must visit. They're bound to be entertained exploring the fun-house full of mirrors, optical illusions and sound effects. You can choose between 1, 2 and 3 bedroom apartments or superior apartments, which are furnished in contemporary neutral tones. Or for larger groups wishing to truly holiday in style, the 3 bedroom penthouse apartments are the ideal choice. At Mantra Towers of Chevron you will have access to the resorts Health Pavilion, featuring indoor and outdoor lap pools and full gymnasium. BBQ facilities, the private theatre and also 'Beaches in the Sky', the resorts outdoor leisure area featuring sub-tropical gardens and a 600m2 lagoon style pool. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Mantra Towers Of Chevron Surfers Paradise, Gold Coast, Australia

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