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“Good hotel BUT... there is a few things that could be fixed up”

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Surfers Beachside Holiday Apartments
Certificate of Excellence
Reviewed 14 June 2013

The overall experience is pretty good, the managers are really friendly and they allowed us to check in early which was great as I had a 2 year old with me. We were on the 12th floor and had amazing views, the facilities were really good and it was great that there is onsite parking (underground and secure available). The location and proximity to Cavill Ave was also great. Now for the negatives;
a) The place is relatively clean but could use a really good scrub out with some spray and wipe in the bathrooms especially. They werent filthy but they werent super clean which is what I would expect from a 4star hotel
b) All the knives were completely blunt in our kitchen and useless for chopping up anything for cooking
c) all the cutlery and crockery are mismatched, ie it looks like a haphazard collection of stuff just thrown together.

Altogether - the negatives didnt turn my experience into a bad trip but the little attention to detail is what could make the room go from good to great.

Room Tip: Ask for the high floors for the view!
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  • Stayed: June 2013, travelled with family
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3  Thank MiriamBailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 - 88 of 124 reviews

Reviewed 28 May 2013

We stayed over the Australia Day Long Weekend in January. It was the weekend of Cyclone Oswald! We still managed to have a great stay - the building is looking a bit tired on it but overall the room we had was clean and comfortable. No TV in the bedroom but that was no big issue. The view was magnificent even though the ocean was choppy! We felt quite safe even with the cyclonic winds hitting the glass sliding doors. Lyn was very obliging.

  • Stayed: January 2013, travelled as a couple
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1  Thank TNM_MAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2013

The managers were engaging and gracious. We were allowed to check- in early and given a cnr 1 bdrm unit on the 13th flr, room 1302. Older style bldg., but our unit was immaculate and spacious, w/ impressive ocean views. Good 10 minute walk to Surfers, the Surf Club across the street serves delicious meals, we were suitably impressed. Underground and guest parking is gratis, perfect, because our VW van was cutting it a bit close for the lower level entrance.
Decided to spend an extra night, thank you, Surfers Beachside.

Room Tip: 7th flr and above, cnr 1 bdrm units are spectacular
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  • Stayed: February 2013, travelled with friends
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1  Thank philwarner2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcusOnTheGoldCoast, Manager at Surfers Beachside Holiday Apartments, responded to this reviewResponded 29 May 2014

Hello QuechanAustralia
I am so thrilled you enjoyed the hospitality of our property and really appreciate your kind words about Mark & I. We are proud of our property and install this friendly "can do" approach to all our staff and are please to hear that it is reflected to our guests. We would love to see you again next time you are travelling through. Many thanks Lynne

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Reviewed 4 February 2013

Booked a two-bedroom apartment and the room is spacious! It was quite a last minute booking but manage to secure a good price for it. View from 9th floor is spectacular!
The apartment is equipped with technically everything that you need; kitchen,utensils, fridge, microwave, dishwasher, iron and board. It is just 2 minutes away to the beach and a short walk to Cavill Mall. Bus stop to theme parks is also nearby.

  • Stayed: December 2012, travelled with family
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3  Thank znzhdhznl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcusOnTheGoldCoast, Manager at Surfers Beachside Holiday Apartments, responded to this reviewResponded 29 May 2014

Hello znzhdhznl,
Thank you for taking the time to review our property, we are so thrilled you loved our great views from the balconies. Whale watching season has just started and already guests are rushing down telling us of the tail slapping they have seen from there apartments. There is so much to do on the Gold Coast. Yes we have theme parks, beaches and are close to Cavill mall, but don't forget the night markets and the Green Behind the Gold, Tamborine Mountain Rainforest Skywalk, O’Reilly’s Tree Tops walk , The natural bridge at Numinbah Valley and the Green Mountains a section of Lamington National Park to name just a few of the fun things that can be enjoyed with the family. Yes we have the best beaches in Australia and we are the Theme Park capital but we have so much more. Come back and explore. We hope to see you again soon Kind regards Lynne Kocass - Manager

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Reviewed 3 January 2013

We booked Surfers Beachside Apartments not knowing what to expect... We arrived to the most welcoming of welcomes from reception then when we walked into our apartment we felt at home right away... Omg we absolutely loved it there. We have two boys (aged 2 & 3) who didn't want come home. They loved the pool (which is so clean and the BBQ area right beside the pool is awesome). The beach is right across the road and we as a family loved walking across the road to the great Surf Club for breakfast every morning. We got home to Sydney today (Jan 3rd 2013) and we have already booked for December 2013... We HIGHLY recommend Surfers Beachside Apartments :D

  • Stayed: December 2012
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Thank Cooper_family_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcusOnTheGoldCoast, Manager at Surfers Beachside Holiday Apartments, responded to this reviewResponded 29 May 2014

Dear Cooper_family_2012,
Thank you so much for your review, we are thrilled to see you enjoyed your stay. We get many positive responses from families saying how spacious our property is and how ideal it is for a family getaway. I really hope to see you again for another stay soon
Check out other times through out the year as we have some great winter specials on offer. Average winter temperatures 13 - 21 degrees with the water average 20 degrees. Spectacular weather for winter. Hope to share your holidays with you again soon Lynne - Manager

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Reviewed 16 September 2012

WOW!!! was my first response when we walked into our apartment on the 12th floor. We found the rooms very spacious and our two children (4 & 1) loved it too. The full service kitchen, which included large fridge, microwave, dishwasher, toaster jug and all the other bits and pieces was awesome. The views were amazing and from our balcony we had beautiful views of sunrise over the ocean and sunsets over the range. The apartments are located only a short walk from the centre of Surfers which means that you're close enough to enjoy this amazing place, but also far enough away that you're not kept awake all night by the partygoers. The Gourmet Deilvery service is amazing and we enjoyed the convenience. Off street secure parking was an added bonus as was the very friendly staff. We loved it. We travelled to SP for a family reunion with members travelling to this central point. But even without the treat of seeing family we will definitely be back and will be staying here again.

Room Tip: Our stay was only for a couple of days so, sadly, we didnt get to use the pool, spa or saunas.
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  • Stayed: September 2012, travelled with family
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1  Thank PeterCan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurfersBeachside, Manager at Surfers Beachside Holiday Apartments, responded to this reviewResponded 31 October 2012

Hi Peter

Thanks for your review of Surfers Beachside Holiday apartments. We also think we have a great little part of Paradise and our views are awsome ! We are so glad you enjoyed yourself and look forward to seeing you on your next trip.

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Reviewed 12 May 2012

We stayed for a week in April. Booked a 2 bedroom apartment on the internet. The rooms were spacious but the apartment was in much need of a face lift. even a lick of paint would make feel better. furnishings were also a bit tired. We thought the apartment could have been cleaner. the utensil drawer was full of crumbs and lots of food marks. It felt quite dirty, I think we left the kitchen cleaner than we found it The table tops were quite stained too.
the pool was great and the managers very helpful. .Location great easy walk to cavill mall restaurants etc.

  • Stayed: April 2012, travelled with family
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2  Thank JaxMason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurfersBeachside, Manager at Surfers Beachside Holiday Apartments, responded to this reviewResponded 31 October 2012

Thanks for your review. It is always with great concern when we receive a disappointing comment. We at Surfers Beachside Holiday Apartments strive to surpass our A.A.A rating of 4 star and find it personally disappointing when we receive comments like this.
As with most accommodation properties in Queensland & N.S.W we operate under a Management Rights Agreement .Management rights is the onsite care-taking and letting of units and townhouses and each apartment is individually purchased and owned
Therefore each apartment is owned separately and as Resident Managers our role is to operate a business for each apartment owner under strict guidelines of the body corporate. We endeavour to meet or even surpass guest’s expectations and encourage owners to continue to improve and keep the standards required in all accommodation apartments. I am pleased to advise that this apartment and seven others have had major renovations over the past 8 months and we have plans to complete the final few outstanding early next year.
With regards to cleanliness we would have appreciated to have been advised during your stay. We rely on staff to keep our property to the standard we have set and if there is a problem we would have been more than happy to have addressed it instantly and then it would have allowed us to have had our cleaning staff supervisor focus on this with the staff
We hope we see you again on your next stay on the Gold Coast and will be able to show you that this is not the normal at our property
Lynne Kocass - Manager

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Additional Information about Surfers Beachside Holiday Apartments

Address: Chevron Beachside Apartments 10 Vista St | Crn Vista St & Garfield St., Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 11 B&Bs / Inns in Surfers Paradise
Price Range: £70 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Surfers Beachside Holiday Apartments 3.5*
Number of rooms: 51
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Also Known As:
Surfers Beachside Holiday Apartments Hotel Surfers Paradise
Surfers Beachside Holiday Apartments Paradise
Surfers Beachside Holiday Apartments Surfers Paradise, Gold Coast, Australia

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