The room my partner and I got had broken lampshades, a broken couch, badly stained furniture, bright orange stains down the wall, cigarette burns in furniture and mould. The couch was actually too filthy for us to sit on and the carpet was sticky.
We were told we could not be moved to another room and that we were simply being too picky. The lampshades got replaced, someone came and glued the couch back together, and roughly wiped the walls, but I was told for several minutes how this was such an inconvenience to staff. Our room was disgusting and the complaint was not taken seriously at all.