We made our booking 7 months in advance and THE DAY BEFORE we fly from Sydney to the Gold Coast to check in we get a phone call at 2o'clock in the afternoon to say that our room will no longer be available and they have moved us to a different hotel miles away from everything! As you can imagine we were quite unimpressed but the woman we spoke to didn't even apologise and said that we were lucky they found us something else!! She was totally rude and unhelpful and pretty much said tough and she wasn't prepared to do anything else about it! We will NEVER try to book accommodation here again and cannot believe the way we were treated.
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- Also Known As:
- Grosvenor Beachfront Apartments Surfers Paradise, Gold Coast, Australia