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Very good
9 reviews
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Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Surfers Paradise, Gold Coast, Queensland

Reviews from our community

Very good - based on 9 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Melbourne, Australia
Level 6 Contributor
140 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Very disappointed”
Reviewed 29 August 2014 for a stay in August 2014
people found this review helpful

First l would like to say, this is NOT a reflection of the Q1 building, BUT of the apartment 2701 we stayed in which we rented from a private owner and has his own staff.

We decided to rent an apartment at the Q1, given its reputation of a 4* the one we needed was privately owned, didn't think it was a problem as we have rented privately before and never had problems.

l did see that if arrived after 5pm there was a penalty fee of $40 and another of $60 if after 10pm... l have to say that Jacky did waiver the $40 fee as we arrived just after 5pm.
But many things that he came up with after the balance was paid, made me wish l hadn't rented it through him, l did pay the booking fee of $300 in the beginning and the balance a week before our trip, we were staying for 8 days, after received the balance, he came up with a new list of demands....my 1st ; DEMANDING $300 bond....(l understand this but didn't like the way it was demanded and would have been happier to give him my details )..nothing was said about this beforehand even though he said it was , l have every email and not a mention....
along with that came the list of do's & don'ts... don't leave blood on towels or hard to remove marks...(is a shaving cut too bad ?? ) so much so that l bought towels from home,
items used in kitchen must be washed & put away before you leave or there ill be a fee, same for emptying rubbish ..basically it was if anything needs doing it will incur a fee..

We arrived in the apartment, it was clear it hadn't been cleaned at all, there was no fresh toilet paper at all just half a roll, nothing to show it was cleaned, bathroom floor not clean and even the bathroom sink still had soap scum on it.
The shelf in the fridge had crumbs on it and l couldn't believe that the toaster was put away with a layer of crumbs sitting on its surface and drawer full of crumbs....even the plate where the coffee sachets had crumbs on it , and no milk left at all...

The blinds over the window collapsed, door handles where falling off, shower leaked flooding the floor....
Needless to say the place is run-down and not up to standard of 4/5 star. even 3 star is in better condition than there.

The views, are great ,but so have many other apartments in Surfers and after this; has made me think and ask more questions the next time l deal with a private owner, but as said before NEVER had a problem with others.

The grounds and pool area of the Q1 were immaculate and not a fault, if u do want to stay there l would suggest you deal with the hotel , which is what l should have done

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: The views
Liked least: Not clean & needs repair
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
People with disabilities Older travelers
Families with young children
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Sep 2014
Dear Carmen,

Thanks for your valuable feedback and we are sorry to hear that you are disappointed. Below is our response to your concerns.

Firstly, the $300 deposit bonds requirement is included in our standard terms and conditions as well as the late check-in fees. We did not come up with a new list of demand. The standard terms and conditions are always on the trip advisor website and all our emails. As our property is privately owned, we take $300 bonds rather than your credit card details as security to ensure our property will not get damaged. The $300 will be returned to you after check-out. We sincerely apologized if this did not bring to your attention at the time of booking.

We have spoken to our cleaner in regards to the cleanliness of our apartment. We have advised our cleaner to pay special attention to the bathrooms and the kitchen as per your description. We apologized that they did not meet up to your expectation. We did not aware the issue of the toaster and we have decided to replace it and also some other kitchen equipment.

During your stay, you have contacted our reps in Gold Coast and myself in relation to the falling blinds and then loosen door handles in the bathroom, which we have them fixed for you within 24 hours. We hope you understand it is not something that happened very often. But things did happen and hence we have given you our contact details should you have any concerns during your stay and we will try to attend to it as soon as possible.

We are delighted that you enjoyed the view of our apartment and the facilities of the Q1 building. We strive to provide luxury and comfortable accommodation, while at the same time, provide the best value for money to our guests, so that they can enjoy the convenience location and facilities of Q1 without the costly price tag that the Q1 hotel/ resort is charging. We will continue to improve our service to our guests and your feedback is very important to us.

Should you have any other concerns please do not hesitate to contact us via email or mobile directly.

Best Regards,

Jacky H & Wing W
Owners of Q1 2701
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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