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Cascade Gardens Holiday Apartments
Reviewed 30 March 2012

You get what u pay 4. One of the cheapest for 2 kids & 2 adults. Doors that lead to balcony need fixing, $5 per day for air cond a bit steep but the weather was good so we didnt need it, but apart from that a nice place to stay.Lady at front desk a pleasure to deal with.

  • Stayed: March 2012, travelled with family
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1  Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lou2500, Manager at Cascade Gardens Holiday Apartments, responded to this reviewResponded 1 April 2012

Thank you for your comments listed on Tripadvisor. The screen door was off the runners and $5 per night for air con only applies to certificates purchased only as stated in the term and conditions under additional information on certificate.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (33)
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18 - 24 of 33 reviews

Reviewed 23 March 2012

Really disappointing - in fact checked in and then left within hours. Mould in the bedroom, fan in bedroom didn't work, fan in lounge room not connected properly so rocked badly when turned on. floor had sticky surface on it. common areas (stairwells etc) looked like they hadn't been cleaned in ages. Could go on and on. No reception at all so could not give feedback in person - just left and put the key in the security box.. Do not be fooled by the promotional photos. We felt unsafe letting our children go to the pool.

Room Tip: Stay somewhere else
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  • Stayed: March 2012, travelled with family
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2  Thank Erin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2011

I and 4 other friends booked the apartment through the internet - we were a bit concerned at some of the negative reviews we read before our trip. However, we were pleasantly surprised that the apartment was good value for what we paid. Also the Apartment was listed on the Gold Coast airport shuttle service which we had booked with door-to-door pickup and drop off, including to the theme parks. The normal bus services are also about 10 minutes walk. It is located in a quiet neighborhood and the beach is about 15 minutes walk. The Manager, Louise was very pleasant too.

Room Tip: This is not a serviced apartment...so do not expect housekeeping service.
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  • Stayed: October 2011, travelled with friends
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5  Thank MCCMsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2011

We discovered all these bad reviews a week before we were due to arrive so were cringing when we got there. We ended up staying in the block nearest the street, on the right. For a family of two adults and two young children it was a perfect base. The apartment and two rooms, two bathrooms, kitchen, lounge and balcony. It was due for some sprucing up , no doubt about it - holes in some of the screens, generally scruffy/knocked about in places, but it was spotlessly clean, and served us perfectly for our 6 nights. Secure garaging, beautiful palm gardens, and a clean swimming pool area with attached spa pool where we spent most evenings watching the bats circling overhead. Management were friendly and helpful. For the price and great location we were very happy.

  • Stayed: April 2011, travelled with family
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4  Thank Glenn2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2011

This place is the most disgusting and unclean place I have ever stayed in. The blinds in the apartment were covered in mould, the bathroom smelt like someone had urinated all over the floor. the whole place was very dirty and it looked like the floors had never been swept or mopped. When we spoke to the managers about the cleanliness of the apartment she told us the cleaners wernt in on the weekend so we would have to wait the long weekend before it was sorted, she also refused to come in and sight the issues we were complaining about, we were also refused another room. The apartments themselves look nothing like the amazing photos posted on their website.
I would not reccommend this accommodation to my worst enemy.

Room Tip: Veiw before purchase
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  • Stayed: June 2011, travelled with family
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8  Thank tash15_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2011

This place's manager is very rude. I agree with other people's review. I really wonder why the property owner doesn't change the manager. If he or she keeps the rude managers here they will lose their customers. They think they own this place but we bloody pay to stay here. and blame all his fault to guests and want to have arguments with other guests. They don't think anything about guests but themselves. they are the rudest person I ever met. Never stay here!!!!!!!!

  • Stayed: February 2011
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5  Thank chis1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2011

Bad hotel or resort what ever they call them self. Old male manger is cranky, not helpful at all, and makes you think he is doing you a favour by letting you stay in his over priced unclean rooms. Much better than this place of the gold coast so don't stay here! Tiny rooms, very old, dirty pool, bad service, hard smelly beds and pillows, iron that leaked black water over my white pants, not enough hot water for 2 showers, and most of all the manger! I would never recommend this old thing!

  • Stayed: November 2010
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3  Thank Australianc0uple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cascade Gardens Holiday Apartments

Address: Cascade Garden Apartments 26-32 Monaco St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Swimming Pool
Hotel Style:
Ranked #96 of 124 Speciality Lodging in Surfers Paradise
Price Range: £68 - £350 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cascade Gardens Holiday Apartments 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Cascade Gardens Holiday Apartments Surfers Paradise, Gold Coast, Australia

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