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“Very poor Unit”

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Cascade Gardens Holiday Apartments
Brisbane,Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very poor Unit”
Reviewed 26 March 2014

We booked a 5 day stay after being given a voucher by Family. Voucher for $80 we had to pay an additional $300. Upon entering, it did not look in good shape. Very poorly maintained. The table was so sticky that a plastic bag stuck to it and the colour came out. I had to put a cushion on the chairs. Disgusting! The coffee table was broken. The glass doors opening onto the verandah over the pool were so poorly maintained, that "Superman" would have trouble opening them up. Long worn out. No security screens, just some very used fly screens that had holes in them. The doors were extremely difficult to both lock and open. So rusted and worn out. Broken tiles in bathroom and en-suite. Hole in door to en-suite which had been VERY roughly repaired. Main bathroom had dirt and dust over the walls. Oven badly needs replacement. We stayed only 2 days in this place. Never recommend this to anyone. Cheap, yes, cheerful, no.

Room Tip: Spend a little bit more and go somewhere else.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank salron53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 reviews from our community

Traveller rating
    2
    16
    3
    2
    11
See reviews for
24
1
Solo
0
Business
0
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
malaysia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 March 2014

The apartment is easy to locate, near to broadbeach beach, Louise , the manager is very helpful, The unit is very clean and have adequate facilities( cooking,utensils etc), nice pool , parking space is big enough for mpv, the room ,kitchen and bathroom have enough space and have great green surrounding and also very near to cascade garden.

Room Tip: have a unit with pool view or units facing cascade garden because of the view
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klepot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 January 2014 via mobile

Management are very rude....
Male manager very cranky and witnessed yelling at young children and threatening guests female manager not very helpful rude and dont serm to care about any concerns.
Stairwell very dirty.... apartment very dirty floors sticky... NOT A CHILD FRIENDLY PLACE
Management do not like any noise and will call security if they hear noise. Best thing for owners is to get new managers. .....
Please stay elsewhere. .... dont waste your time and money! !!!

Stayed January 2014, travelled with family
Helpful?
5 Thank missmeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surfers Paradise hotels

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 October 2013

Blood stained pillow and sheet in friends apartment, faulty washing machine and dirty dishes and cutlery in my apartment, pool toilet no cleaned in the three days we stayed there, dried urine on the seat and puddles of urine on the floor. Raised concerns with management and they were handled terribly, immature manager with no idea about customer satisfaction and clearly couldn't care less.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SC8548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 June 2013

We stayed Thursday - Sunday in June 2013 and we were very pleasantly surprised with how nice the apartment was. For the price we were expecting a lot less. The apartment was very clean and tidy with 2 bedrooms and 2 bathrooms – main with ensuite. It had a large lounge room over looking the pool and spa which was very nice. For 4 adults this was perfect. My adult sons enjoyed the spa after a day at Movie World – it was a bit too cold for mum and dad! Unlike “Kylie E” we had toilet paper in both toilets and plenty of tea and coffee. The lady in Reception was very helpful and nice. She also quickly responded to my email questions before we arrived as we were arriving after hours.
We found the apartment to be in a very convenient location. My adult sons walked to the Casino and we had easy access to the main highway to drive to Movie World and Dream World as well as a quick drive up to Surfers itself.
If you are doing a family holiday for 4 people and you are on a budget, I would highly recommend this place.

Room Tip: We stayed in Room 10 overlooking the pool and spa.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juli G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Werribee, Victoria, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 May 2013 via mobile

Staff were wonderful. Apartment looked nice. Didn't like that our apartment was on top of the driveway as we kept hearing the gate opening. Wish they would give us more toilet paper as we only had one roll to share for both of the toilets. There was no coffee or sugar but said in the book there was. Try to go to the front desk but no one was there. When leaving wanted to tell them the review in person but on one there again so had to put the keys in the box.

Stayed May 2013, travelled with family
Helpful?
Thank Kylie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Douglas, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2012

My family booked through the internet - we were a bit worried aferwards when we saw some of the negative review son tripadvisor!. However, the apartment was more than adequate considering what we paid.It had 2 bathrooms and 2 bedrooms so for a family of 4 ideal. The pool looked inviting but the weather was cold and rainy so didn't use it.. The lady at reception was very helpful and friendly. All in all a good place to stay.

Stayed April 2012, travelled with family
Helpful?
1 Thank Trish790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cascade Gardens Holiday Apartments

Property: Cascade Gardens Holiday Apartments
Address: Cascade Garden Apartments 26-32 Monaco St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Swimming Pool
Hotel Style:
Ranked #104 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cascade Gardens Holiday Apartments 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Cascade Gardens Holiday Apartments Surfers Paradise, Gold Coast, Australia

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