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“Please do not go to Cascade...it was the worst nightmare of my life...”

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Cascade Gardens Holiday Apartments
Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Please do not go to Cascade...it was the worst nightmare of my life...”
Reviewed 9 January 2009

I booked this placed with a renamed holiday company. It was not cheap. The whole place is just horrible, smelly, dirty. We never saw cleaners. The pool was dirty and never cleaned. I have never had this experience. The brochure and website information were all beautiful HOWEVER is nothing like that. Once you are there you realise is more like a backpackers place. The balcony was flooded with the water coming out from the airconditioning unit. There were ants climbing the beds. Toilets are dirty and dusty everywhere. Kitchen appliances and pans, cuttlery unable to be used. I am very dissapointed and sad that after a busy year we had to end up holidaying in this place. They told us it was close to the beach...we were plop! when we realised the only way to get to the beach was by car. It IS NOT in surfers paradise...is actually Broadbeach. The car park is full with junk and there are no lifts if you are placed on the last floor especially with kids ...forget. We had to buy bed linen to cover the seats in the living room and also a rubber mat to put in the shower ...I am terribly dissapointed and sad that people do not care. Do not book this place.

  • Liked — Nothing
  • Disliked — Everything was not right...i do not understand why?
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank AustraliaButterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 reviews from our community

Traveller rating
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    16
    3
    2
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2008

After reading a handful of reviews on Cascade Gardens I decided it looked and sounded like the place to stay during my short visit on the Gold Coast.. Little did I know that we were were in for a nasty surprise. If you don't mind unclean bathrooms, dirty sheets and carpet you wouldn't let your dog lye on then CS is the place for a cheap holiday. Never again would I put myself and family through that again.

  • Liked — The location
  • Disliked — condition of rooms/bathrooms were terrible
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Familyman22Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surfers Paradise hotels

North Coast
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 November 2008

Good location central to a lot of things.Rooms a little bit dated and could do with a bit of a spruce up. But were very clean,tidy and spacious.Good price to make holidays affordable for families on a limited budget. Hope to be able to stay there again in the near future.

  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank zoriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotorua
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 August 2008

This is a good venue for accommodation in Surfers. Very reasonable pricing and reasonably handy to sights. Lovely setting with lots of plants, a great swimming and spa pool set up. Bus stop 5 mins up the road as well as a petrol station for extra groceries. Apartments good size, clean but getting a little tired. For the price - very good value. Quiet area - private. Good communication with the office; would recommend this venue to anyone.

  • Liked — value for money - spacious apartment
  • Disliked — no internet access via office
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jacksmumRotorua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
232 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
Reviewed 29 October 2007

The Cascade Gardens is ideal if you want a quiet place away from the hustle & bustle of Surfers Paradise and the beaches.

However we came to enjoy the Gold Coast and found that we had to take a taxi or bus almost everywhere. As this apartment was not booked by me, I was not very keen on its location. I wanted to be close to Surfers and this place was a good 20-30 minutes walk to Cavill Av..

The apartment itself was big. We had a 2 bedroom apartment and the rooms were fo a decent size with an ensuite for the main bedroom. The kitchen was well stocked with utensils and china, with a microwave and dishwasher.

Our unit backed onto the some gardens and the cacophony from the early morning birds was deafening.

Self contained apartments in Australia do not supply much in terms of amenities. You get very basic tea/coffee bags and soaps. Items are not replenished which is a bit tough when you have one toilet roll to share with 4 persons over a 5 day period!

The pool area was very nice with a hot spa. The kids loved the pool and you could have a BBQ neext to it.

On the whole it was a nice apartment but I would choose something closer to Surfers or the beach for the same price.

  • Liked — Nice clean and spacious rooms
  • Disliked — Location too far
  • Stayed October 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Cleanliness
    • Service
Helpful?
3 Thank Love_Life_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cascade Gardens Holiday Apartments

Property: Cascade Gardens Holiday Apartments
Address: Cascade Garden Apartments 26-32 Monaco St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Swimming Pool
Hotel Style:
Ranked #101 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cascade Gardens Holiday Apartments 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Cascade Gardens Holiday Apartments Surfers Paradise, Gold Coast, Australia

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