Lets me explain clearly, DO NOT STAY HERE!! The hostel has a constant bad stench on the upper floors of sweat and not sure what else. On the last day we was removing our bed sheets to prepare to check out... and we found blood stains on our mattress!! There were several stains!! We complained to reception who explain that he was very disappointed and that this kind of thing is regularly checked by the cleaners. Anyway so our complaint was escalated by staff via phone to the manager "Brent" (Yep just ilke the BBC comedy "the office:) He didn't even speak to us or offer any apologies, He just told his staff that we can not get a refund as we should have noticed when we first checked in. Not even an apology or anything. The problem with this was that staff already had put the bed covers on the mattress beforehand therefore was he expecting us to remove the bed cover and check the mattress on our first day? not logical at all.
We have taken pictures of what we have found to back up our review. Also this place is not located in surfers paradise. It actually in Southport and it will take you 30 mins by walking to get to surfers!! Completely in the middle of no where!! Also its completely dead..no fellow backpackers to meet at this place.
Only nice thing I can say is that there was a couple of staff from Birmingham who was very understanding and agreed with us but could not do anything without managerial approval.
Also when our bus arrived we had to wait 45 mins for the free pickup that is offered by the hostel. Most hostels that Ive stayed in that offer this service work around the bus timetable.
Overall very shocked!!
Please feel free to review my pictures!!
- Official Description (provided by the hotel):
- Surf, sand, nature, adventure, shopping, nightlife, theme parks, FUN... it's here and waiting for you!Aquarius Backpackers is a BaseMates hostel located in Southport Surfers Paradise is a lovely boutique hostel that caters for all those who share a love of travel. Situated on the famous Gold Coast, we offer a very friendly home away from home experience. Here you will find clean, modern, safe and friendly accommodation. We are closely situated to all your needs - shopping centres - banks - post offices - pubs, and above all, our world-famous beaches and lush green Hinterland.We offer dormitory style accommodation with either 4 or 6 share as well as private queens and twins. We also cater for all female & male rooms. With a fully equipped kitchen, you’ll be cooking up a feast in no time. Why not take a dip in our beautiful outdoor pool and spa or sit back in our big comfy leather couches, relax & watch a DVD from our 500+ library. Rates also include linen & FREE wireless internet. Join the crew and meet people from all around the world! Have a drink and a boogie at our licensed bar - Jacks Spot. It’s open seven days/nightly from 7am – midnight. Check out our fantastic hostel today and see for yourself what your missing out on! Recommended by Lonely Planet!“ In an area where backpackers are a dime a dozen there’s always the danger that budget accommodation just won’t make an effort. Not so for this colourful Hostel where cleanliness is as important as having a good time - and that’s considered very important”. ... more less
- Reservation Options:
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- Also Known As:
- Aquarius Backpackers Surfers Paradise, Gold Coast, Australia