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Aquarius Backpackers
Reviewed 28 June 2013

I stayed at Aquarius for a few nights at the start of June. The staff were very friendly and fun to be around - we had some excellent nights out and they were also very helpful with directions, activities to do through the day etc. The rooms were very clean, as were the bathrooms. I was a little put off by the location at first but the free shuttle bus into the city is great. Overall, I really enjoyed my stay and will look forward to staying there again.

  • Stayed: June 2013
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Thank theamoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Backpackinggoldcoast, General Manager at Aquarius Backpackers, responded to this reviewResponded 15 October 2013

Dear Thea, Thank you for taking the time to review our hostel. We appreciate the feedback and that we are meeting the needs of our guests. We hope you were successful in completing your farm work so you can stay in our fantastic country. We look forward to see you again soon. Thanks Management.

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Reviews (254)
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Reviewed 21 June 2013

We arrived to the bus station in Surfers and it was cold and raining. We call the staff to tell them we were there. They come and got us and she was funny and really friendly. My friend and I were traveling together and it was good as we got to do some of the things they organized for us. The staff made us feel really welcome. It was good to be able to have a hot shower and it was clean. They organized us to go to a wild life park and I got to hold a Koala. My friends at home are really jealous.

Room Tip: Really helpful and happy place
  • Stayed: June 2013, travelled with friends
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Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Backpackinggoldcoast, General Manager at Aquarius Backpackers, responded to this reviewResponded 15 October 2013

Dear Mary,
Thank you for taking the time to write a review. It is always a great chatting point with your friends being able to share your great experiences. We wish you a fantastic travel through Australia and hope to see you again soon. Thanks Management.

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Reviewed 11 June 2013

Lets me explain clearly, DO NOT STAY HERE!! The hostel has a constant bad stench on the upper floors of sweat and not sure what else. On the last day we was removing our bed sheets to prepare to check out... and we found blood stains on our mattress!! There were several stains!! We complained to reception who explain that he was very disappointed and that this kind of thing is regularly checked by the cleaners. Anyway so our complaint was escalated by staff via phone to the manager "Brent" (Yep just ilke the BBC comedy "the office:) He didn't even speak to us or offer any apologies, He just told his staff that we can not get a refund as we should have noticed when we first checked in. Not even an apology or anything. The problem with this was that staff already had put the bed covers on the mattress beforehand therefore was he expecting us to remove the bed cover and check the mattress on our first day? not logical at all.

We have taken pictures of what we have found to back up our review. Also this place is not located in surfers paradise. It actually in Southport and it will take you 30 mins by walking to get to surfers!! Completely in the middle of no where!! Also its completely dead..no fellow backpackers to meet at this place.

Only nice thing I can say is that there was a couple of staff from Birmingham who was very understanding and agreed with us but could not do anything without managerial approval.

Also when our bus arrived we had to wait 45 mins for the free pickup that is offered by the hostel. Most hostels that Ive stayed in that offer this service work around the bus timetable.

Overall very shocked!!

Please feel free to review my pictures!!

  • Stayed: May 2013, travelled as a couple
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2  Thank mehul s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Backpackinggoldcoast, Manager at Aquarius Backpackers, responded to this reviewResponded 24 June 2013

Hi,
Thank you for taking the time to write this review. I have looked into the situation with regards to the stain on the bed bug cover. It is in fact a stain from the dark sheets that we were using. We have since gone back to our original supplier of our linen so as to not have the die from the sheets coming onto the white covers. Brent the manager actually spoke to you and your friend at reception upon your day of departure. Upon leaving you were asked if there was anything else you wished to discuss and you advised the staff no you were happy. Sorry you feel that you needed to write this review when you were given the chance to discuss this in more detail with reception. The Free shuttle runs directly with the time tables of Greyhound, Oz Experience and Premier bus services who drop guests to Surfers Paradise and Southport transit center. We are only minutes walk to hundreds of bars, cafes, shops and the FREE maps that are available at reception shows them for your convenience.
We wish you a great travel.
Thanks Management

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Reviewed 14 May 2013 via mobile

Aquarius is okay if you don't mind walking for an hour to get anywhere near town or the beach. There are very few places to eat or go out near it. They offer an irregular shuttle service if you request it to get to the bus station which is nowhere near the shops of the beach. It shows a spa which turns out to be a cold and dirty jacuzzi. It also says you get free wifi which you do... For an hour unless you like them on Facebook, then you get two. Yes it's cheap but if you want a good time in surfers don't go to Aquarius. However on a lighter note the staff are lovely.

  • Stayed: April 2013
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Thank Jnewton94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Backpackinggoldcoast, Manager at Aquarius Backpackers, responded to this reviewResponded 1 June 2013

Hi, Thank you for your feedback. I would like to point out a few issues with your review. We have hundreds of restaurants, bars, cafes, eateries, shops within a 2 minute walking distance from the hostel. It take less than 20 minutes to walk to 47kms of surfing and swimming beaches. No where do we say the spa is heated and it is cleaned every morning and checked by an independent company. The FREE shuttle is a courtesy service and runs from 9:15am till 6:00pm daily. While the public bus service runs 24 hours a day and the bus stop is 1 minute walk from the hostel.
Once again thank you for taking the time to write to us. But please next time you have issues it is more constructive to advise the staff or management during your stay so they can address your issues directly.

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Reviewed 6 May 2013

I stayed here for a long weekend and it's really badly located, there is nothing at all to do in the day time or really the night. The only thing you can do is get groceries in the South port area, as Surfer's Paradise is a 30 minute walk away. They do run a shuttle every 2 hours during the day but there is only 5 in total first is 10.00am and last one back is 6.00pm. So if you wanna go out at night you gotta walk or taxi. They do have nights out with the hostel, but they aren't cheap and you need to stay out and come back with them. The hostel itself is filthy, all the carpets and beds aren't cleaned. The kitchen has lots of ants and flies circle round all areas constantly. They do have a good choice of film downstairs but you can't eat or drink on the sofa's whilst watching else you lose your deposit. They don't allow your own alcohol anywhere in the hostel, to force you to buy theres. They give you 1 free hour a day on wifi, then it's expensive and never works most of the time. Plus to top it all off it's more expensive than hostels and hotels in surfers itself, I stayed in an apartments block for $25ish a night, here cost me $35 a night and I didn't have to share with anyone and had all cooking facilities and a clean comfy bed. Pointless waste of time and money...

  • Stayed: April 2013, travelled with friends
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Thank Marcy_Futura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Backpackinggoldcoast, Manager at Aquarius Backpackers, responded to this reviewResponded 1 June 2013

Hi, Thank you for your feedback. I would like to point out a few issues with your review. We have hundreds of restaurants, bars, cafes, eateries, shops within a 2 minute walking distance from the hostel. It take less than 20 minutes to walk to 47kms of surfing and swimming beaches. The broadwater is only a 3 minute walk from the hostel which has one of the most amazing FREE views of the Gold Coast water and has over 8 kilometers of walking and scenic track. The FREE shuttle is a courtesy service and runs from 9:15am till 6:00pm daily. While the public bus service runs 24 hours a day and the bus stop is 1 minute walk from the hostel. We offer an FREE VIP entry into the night clubs 5 days per week which includes VIP drink prices. The other 2 nights we offer a Night Out specifically designed to accommodate our traveler with VIP entry and prices for drinks this also includes Gold Coast memorabilia. The only traveler product of its kind in Australia. As we understand our clients and their needs for an experience. Yes we offer a FREE DVD library for guests and YES we do not allow eating on the couches due to Hygiene and Health and Safety requirements. We supply numerous tables and chairs surrounding our entertainment areas for the consumption of food and beverages. I spoke to the accommodation place with which you stayed and in fact you did not pay $25 per night for an apartment it was considerably much higher than this. The kitchen is cleaning many times during the day and is closed at night for cleaning and all shelves are sprayed to maintain hygiene. When you first wrote the review you were from Malaysia now you are from Thailand. So I am now wondering if in fact you have actually stayed at the hostel.
Once again thank you for taking the time to write to us. But please next time you have issues it is more constructive to advise the staff or management during your stay so they can address your issues directly.

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Reviewed 2 April 2013

Nice and tidy with good staff. clean, spacey rooms.
I stayed here for 4 nights and had a great time.
The bar closes down at midnight so you can get a good sleep. My room was inbetween the road and the bar and it was a little noisy but it soon quiets down.
Quick walk to Australia Fair shopping mall and there is many places to eat within walking distance.
Nice pool, every thing is clean .
The only problem is parking, not many spaces at all.

  • Stayed: March 2013, travelled solo
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Thank Young_and_Free_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Backpackinggoldcoast, General Manager at Aquarius Backpackers, responded to this reviewResponded 16 October 2013

Hi, Thanks for taking the time to write a review. We as management and staff love hearing our guests have enjoyed their stay. We have 9 car spaces for the guests and as we are the only hostel on the Gold Coast with a car park it does get really full. We wish a fantastic travel through Australia and hope to see you again soon. Thanks Management.

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Reviewed 13 March 2013

amazing people, amazing staff, wonderful stay :) me and my best friend enjoyed the stay here with pick up and drop off services from the city. had an awesome pool lounge and bar to purchase alcohol from, was a great 18 plus accomodation with some really cool club parties planned. would reccomend staying here! so many awesome people to relate too and such a warm invitation. loved it!!

  • Stayed: January 2013, travelled with friends
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Thank Amber W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Backpackinggoldcoast, General Manager at Aquarius Backpackers, responded to this reviewResponded 16 October 2013

Dear Amber, Thank you for taking the time to write a review. We love hearing our guests had a great time and enjoyed their stay with us. The staff and management get a real kick out of making sure our guests are happy. We wish you all the success in life and hope to see you again soon. Thanks Management

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Additional Information about Aquarius Backpackers

Address: 44 Queen St, Surfers Paradise, Gold Coast, Queensland 4215, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #49 of 123 Speciality Lodging in Surfers Paradise
Price Range: £32 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Aquarius Backpackers 2*
Number of rooms: 17
Official Description (provided by the hotel):
Surf, sand, nature, adventure, shopping, nightlife, theme parks, FUN... it's here and waiting for you!Aquarius Backpackers is a BaseMates hostel located in Southport Surfers Paradise is a lovely boutique hostel that caters for all those who share a love of travel. Situated on the famous Gold Coast, we offer a very friendly home away from home experience. Here you will find clean, modern, safe and friendly accommodation. We are closely situated to all your needs - shopping centres - banks - post offices - pubs, and above all, our world-famous beaches and lush green Hinterland.We offer dormitory style accommodation with either 4 or 6 share as well as private queens and twins. We also cater for all female & male rooms. With a fully equipped kitchen, you’ll be cooking up a feast in no time. Why not take a dip in our beautiful outdoor pool and spa or sit back in our big comfy leather couches, relax & watch a DVD from our 500+ library. Rates also include linen & FREE wireless internet. Join the crew and meet people from all around the world! Have a drink and a boogie at our licensed bar - Jacks Spot. It’s open seven days/nightly from 7am – midnight. Check out our fantastic hostel today and see for yourself what your missing out on! Recommended by Lonely Planet!“ In an area where backpackers are a dime a dozen there’s always the danger that budget accommodation just won’t make an effort. Not so for this colourful Hostel where cleanliness is as important as having a good time - and that’s considered very important”. ... more   less 
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Also Known As:
Aquarius Backpackers Surfers Paradise, Gold Coast, Australia

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