I am writing this review to express huge disappointment with the Apartment offered and the service or lack of given to us at The Penthouses.We arrived at 5pm on 2nd January 2012,As no one on duty took key from box and headed for the 15th floor.
What greeted us was a place so dirty and disgusting.!!The carpet was filthy and badly stained but worse was to come.The main bathroom had sand and pubic hairs in the shower.!!there were jandals under drawers in a bedroom left by a previous person.Also one of the bedrooms had blood/food stains up the wall and on the curtains.GROSS.The master bedroom was very tatty with odd mismatched drawers.In the lounge the cushions had food on them and the kitchen walls had food on them.
The Apartment had NOT been cleaned at all or ever by the state of it.Next morning i went to Reception to say we were checking in and out at the same time.Explained the state of the place.I was then told that i asked for high rise and the further up you go the standard not as good.!!!so that was now my problem as i had requested high rise.I don't think so.
I was offered other accommodation which i declined.Wouldn't you in my situation>??
We had stayed at The Penthouses for the past 4/5 years often taking 2 Apartments so loyalty counted for nothing.!!
When i asked for a refund of $1000 back i was told that legally they only had to offer other accommodation and they had done that so that was it.However morally that is very wrong and even to offer that Apartment for rental simply not on.Which also shows no one responsable for checking whether place been cleaned or not.Doesn't seem right to me.
My son-in-law spoke to Marissa (person on duty) about refund and customer loyalty.She told him i had made it plain i wouldn't be back but had she known my previous history she would have put me elsewhere.!!!!!
Since returning home i have emailed Management but needless to say have not received a reply.My advice to anyone thinking of staying there would be to check your Apartment first and don't pay any deposit.
It seems to me the rating system used is not an accurate one as some may be 4/5 star but others fall very short of that mark and should not be rented out at the amount they charge or at all until upgraded.
Also Management don't seem to be responsable to anyone and don't really care so how you wonder could they improve things.
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- Also Known As:
- The Penthouses Surfers Paradise, Gold Coast, Australia